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“Great dinner” 3 of 5 stars
Review of Grand Hotel Zell am See

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Grand Hotel Zell am See
4.5 of 5 Hotel   |   Esplanade 4-6, Zell am See 5700, Austria   |  
Hotel amenities
Ranked #16 of 45 Hotels in Zell am See
Saudi Arabia
Contributor
13 reviews 13 reviews
13 hotel reviews
Reviews in 8 cities Reviews in 8 cities
14 helpful votes 14 helpful votes
“Great dinner”
3 of 5 stars Reviewed March 21, 2014

Perfect hotel location ,with wonderful lake view. Our room was with no balcony.
Old furniture in the rooms with classic door keys !
Car parkings are limited and you need to pay extra charges if you park it at the basement parking.
The dinner is great , actually the best part of our stay.
Breakfast was average.
I won't stay here in my next visit to Zell am see, maybe i'll pass by for dinner meal only.

Room Tip: Get a room with balcony and sonna , i think it worth it.
See more room tips
  • Stayed April 2013, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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305 reviews from our community

Traveler rating
    160
    81
    27
    23
    14
See reviews for
98
125
8
2
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (73)
Date | Rating
  • Arabic first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Polish first
  • Russian first
  • Spanish first
  • Any
English first
Belgrade, Serbia
1 review
5 of 5 stars Reviewed March 19, 2014

We are travel maniacs, but this hotel is undoubtedly our favorite since it gives a feeling of comfort, warmth and relaxation. Situated on the perfect place, with a perfect view, rooms are spacious, old fashion furnished but cosy; excellent SPA; nice restaurant with interesting and tasty food; very pleasant, friendly and professional staff. We ll be back every year and we would highly recommend this hotel!

  • Stayed March 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Southampton, United Kingdom
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 17, 2014

Had a great time in zell am see , loved the hotel, great room , even better view. Staff very polite and friendly. The location on the lake was stunning . Hotel included free regular transport to and from the ski lift. WILL BE GOING BACK NEXT YEAR.

  • Stayed March 2014, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Penarth, United Kingdom
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed March 16, 2014 via mobile

This was our third time at the Grand, we came twice in the 2013 ski season. We were not disappointed. We had a suite overlooking the lake, very comfortable, fantastic views, very spacious. The restaurant is great, with a choice of local dishes, which I love, or more international fare if you want it. The service is efficient and friendly.

The two spas are super, quite a different feel in each.

As last time, the Grand is highly recommended.

Stayed February 2014, traveled with family
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Crewe, United Kingdom
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed March 7, 2014

We stayed 5th - 22nd Feb half term week with two children. The hotel was superb all the facilities were excellent my husband and I took advantage of the Spa and we were not disappointed. The staff in all areas were very friendly and helpful we loved the town and will return, but we would want to stay in the same hotel.

Room Tip: we asked for a lake view
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  • Stayed February 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hampshire, United Kingdom
1 review
3 of 5 stars Reviewed March 6, 2014 via mobile

We married in Zell am see in February and following our busy wedding decided to stay at the grand for a mini moon for 4 nights following out wedding. We upgraded our room to the lake view room. We were quite disappointed with our room which was very basic. We heard good things about the Grand and were quite disappointed to have such a mediocre room. It was like a pension ( equivalent to a UK B&B) which is perfectly acceptable if the prices reflected this. We were expecting a little more luxury as we are at the 'Grand' it was anything but grand.
Apart from the room the service, food, reception etc was good. The hotel is a bit tired and in need of modernisation but that is being ultra fussy. I wouldn't stay here again. I think there are far better hotels in Zell am See

  • Stayed February 2014
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Contributor
26 reviews 26 reviews
16 hotel reviews
Reviews in 22 cities Reviews in 22 cities
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed March 1, 2014

Staff allocated us a standard room on arrival despite having booked and paid for superior. Then tried to charge us again for the upgrade. Then asked us to wait 3 hours for room to be available despite multiple promises that ours would be next to be cleaned. Very poor management.

Stayed March 2014, traveled as a couple
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5700grand, Manager at Grand Hotel Zell am See, responded to this review, March 11, 2014
Dear Jgilro,

Thank you very much for your feedback and we are very sorry for the inconvenience upon your arrival. As discussed already in place, it was a mistake of the tour operator, which issued you an incorrect voucher with the wrong room category on it. Also both rooms were cleaned to 3 p.m.,
as agreed in the contract.

We would be happy to welcome you again at the GRAND HOTEL ZELL AM SEE and remain,

With kind regards,
Your entire GRAND HOTEL Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grand Hotel Zell am See

Address: Esplanade 4-6, Zell am See 5700, Austria
Location: Austria > Austrian Alps > Salzburg Region > Zell am See
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Family Hotel in Zell am See
#9 Spa Hotel in Zell am See
#12 Romantic Hotel in Zell am See
#13 Luxury Hotel in Zell am See
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Grand Hotel Zell am See 4.5*
Number of rooms: 133
Official Description (provided by the hotel):
Zell am See and winter sports are like the sun and sky, great friends! Together with the GRAND HOTEL ZELL AM SEE, they form an unbeatable trio for the perfect winter vacation.Treat yourself to casual 4-star comfort, homely old Austrian tradition of hospitality, comfort and a touch of luxury alpine directly on the winter white lake. ... more   less 
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Also Known As:
Grand Zell Am See
Zell Am See Grand

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