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“Go elswhere” 2 of 5 stars
Review of Grand Hotel Zell am See

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Grand Hotel Zell am See
4.5 of 5 Hotel   |   Esplanade 4-6, Zell am See 5700, Austria   |  
Hotel amenities
Ranked #16 of 45 Hotels in Zell am See
Middlesbrough, United Kingdom
Senior Contributor
23 reviews 23 reviews
4 hotel reviews
Reviews in 13 cities Reviews in 13 cities
22 helpful votes 22 helpful votes
“Go elswhere”
2 of 5 stars Reviewed June 3, 2013

We stayed in a Mountain View room which was 15 yards from the Train Track. Although the windows are double glazed you are still able to hear the trains roaring through all night. Food was ok if you enjoy two mouthfuls with each course after a days hiking we needed something more substantial and ended up having to eat out. Also be aware there are no Coffee or Tea making facilities in the rooms and afternoon tea has to be paid for along with water with your evening meal. Would not stay here again sorry.

Room Tip: Dont stay in a mountain view room.
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  • Stayed May 2013, traveled as a couple
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
5700grand, Manager at Grand Hotel Zell am See, responded to this review, June 5, 2013
Dear Mr. Mal T.,

Thank you very much for your feedback.

We are very sorry that you didn’t get the right information about our room categories from your travel agency. All our partners are informed that our lowest category “double room with mountain view” is located in the direction of the train tracks.

All our other room categories are facing the beautiful lake Zell – this would have been an option for you as well, to avoid the train noise.

If we had known about your desire concerning the dinner, we would have passed you an extra course to our 5 course dinner menu, or offered a refill. We are very sorry about that.

We really hope for a second chance and would be happy to welcome you again
at the GRAND HOTEL ZELL AM SEE.

Kind regards,
your entire Grand Hotel Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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304 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (72)
Date | Rating
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English first
Munich
Senior Contributor
23 reviews 23 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed May 30, 2013

We booked a Mountain View room, expecting to relax watching the mountains. This vacation had nothing to do with relaxation. Even though you really see mountains, all the rooms on this side are also overlooking the rails, which are situated just next to this side of the hotel 20 meters away. There are trains passing by every hour, so you will not be able to open the window at all.

We stayed in summer at this hotel, where the weather was already good but it was just impossible to enjoy the fresh air due to the terrible noise coming from the trains passing by the hotel. Even though the Mountain View rooms are cheaper avoid booking such a room, since you will not be able to sleep during the night (trains continue passing even during the night). The air conditioning is not working particularly well, so you have no choice other than opening the window and sleeping with ear plugs.

Rooms are also quite used (furniture), however bathroom was newly renovated. Hotel has a pool, however it is quite small, nothing really for swimming, more for children. There are loungers outside just overlooking the lake, which is a really nice view in the summer.

Other than the above mentioned, the food and service were excellent. We had a half board, including breakfast and dinner. Breakfast was really good, had a huge variety of items. Dinner was also very delicious. We had twice a buffet during dinner and once you could choose yourself a menu from different countries.

  • Stayed June 2012, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
5700grand, Manager at Grand Hotel Zell am See, responded to this review, June 5, 2013
Dear Dusya0982,

Thank you very much for your feedback. Your opinion is very important for us, because only with your feedback we do have the chance to optimize our service.

For your next stay here with us we would offer you (for just EUR 10,00 more per person/day) one of our comfort double rooms with beautiful view to the lake and away from the train tracks.
Unfortunately, we do not have air conditioning in any of our room.

We would be happy to welcome you again at the GRAND HOTEL ZELL AM SEE.

Kind regards,
your entire Grand Hotel Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 17, 2013

Unbelievably super location,very nice rooms and lovely weather make this an unforgettable dream like holiday
The only sour point of our stay was that we were vegetarians and not Enid spread on the breakfast or meals....other than this you can't find any faults.
They have a kids club to keep kids entertained and they have the best spa I have ever visited ...the only issue is wish they kept it open longer and not just 2 to 7.30.
If u going to zell am see,think nothing else and enjoy luxury and beauty here

Room Tip: The suite at a few euros more is worth the extra pampering as it has our own sauna..however the gran...
See more room tips
  • Stayed May 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dublin, Ireland
Contributor
12 reviews 12 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 28, 2013

Stayed here in mid feb for a weeks skiing. It is a wonderful hotel, with exceptional staff. Our room over looked the lake (we couldn't hear the trains at all, i know others complained about it)it was basic enough but very clean and nice. The bar is wonderful, enjoyed the friendly chats with Connie the bar manager. Would highly recommend this hotel and happily stay here again.

  • Stayed February 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Manama, Bahrain
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed April 12, 2013

The location is great few steps from the station with superb view of the lake
Service was good helpful and polite staff
The area around the hotel was great with small restruant serving halal food and shisha
We had no problems with the food our package came with two meals and they were good in the range of 3-4 stars hotel
Nearby medium size supermarket
Rooms were clean and well prepared for a honeymoon package
We didn't use the spa but there offers looked good
One thing and it's the most important.......l believe me once you are there you won't care about the hotel it's the magic of zell am see

  • Stayed May 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 1, 2013

We have stayed at the Grand Hotel for 6 years in a row. With three children we have found the hotel to be perfect for our needs. The staff have always been extremely helpful, courteous and no request was too much for them. It is perfectly located with great views. It is not much more than a five minute walk to the lifts but a courtesy car is provided if you prefer. The spa is excellent and the kids love the pool. There are crèche facilities should you require them. The rooms have always been spotless and the food excellent. We have found the family apartment with balcony to be the best option with three children. Interestingly most other guests we met there always stay in the Grand every year too!

  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 31, 2013 via mobile

We will come again. Hotel is fabulous. They have to clean room better. Food is tasteful and location is excellent. The better way to come is from Munich. The best time is march. We have plenty son. Ski pass is little expensive, but overall Grand Hotel is excellent. We come already 4 times and we will come again

  • Stayed March 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Grand Hotel Zell am See

Address: Esplanade 4-6, Zell am See 5700, Austria
Location: Austria > Austrian Alps > Salzburg Region > Zell am See
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Family Hotel in Zell am See
#9 Spa Hotel in Zell am See
#12 Romantic Hotel in Zell am See
#13 Luxury Hotel in Zell am See
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Grand Hotel Zell am See 4.5*
Number of rooms: 133
Official Description (provided by the hotel):
Zell am See and winter sports are like the sun and sky, great friends! Together with the GRAND HOTEL ZELL AM SEE, they form an unbeatable trio for the perfect winter vacation.Treat yourself to casual 4-star comfort, homely old Austrian tradition of hospitality, comfort and a touch of luxury alpine directly on the winter white lake. ... more   less 
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Also Known As:
Grand Zell Am See
Zell Am See Grand

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