Excellent hotel, friendly staff, especially in the restaurant, good food and free wifi. The hotel is also in an excellent position. Phones must be on silent in the lobby and restaurant so it was nice to be able to relax without listening to phones ringing, (although some appeared to ignore this despite the bowl of water with mobile phones in it at reception which was a bit of a hint). The spa was also excellent to relax in after a day’s skiing. The rooms where quiet and beds comfortable. Also it was my birthday whilst staying and when we went to dinner at night the table had been decorated and I was presented with a bottle of schnapps.
However there were a couple of issues during our stay. I was pleased to discover from the information pack in the room that checkout time was 17:00 and we could use the spa until then, as we were not being picked up until 14:00 this was excellent. So on the morning we were to leave we checked if this was the case with the receptionist and were told no problem in keeping the room until 13:30. So we went upstairs and packed leaving valuables in the safe so we could return from the spa cool down and change. We then went to pay the bill and another receptionist told us we had to be out of the room by 12:00, we could only keep the room if they aren't busy. We had to vacate the room and where told that they had a room to keep the luggage in and that we could use to get changed. We then returned to the room and repacked our valuables and carry-on luggage. On returning from the spa we were taken to the luggage room only to find no luggage or suitable place to change as it was just a storage room. We eventually found our luggage still in our room; needless to say we were not happy.
The other issue we had concerned the beds, I had requested, before travelling, normal separate twins, not Austrian twins. As I am male and travelling with a male friend we wanted separate beds. On checking in the receptionist confirmed this was the case but on getting to the room the beds where connected together into a double. The lady that showed us to the room said they could not be separated until the next day as a maid had to do it, I was not impressed as I had been suffering from a nasty virus for the last few weeks and did not want to risk passing it on, my friend is not that good a friend and they had confirmed the beds would be separate before travelling. So we dismantled the beds ourselves.
Apart from the above couple of issues I would not hesitate to recommend this hotel for a relaxing stay. (only reason for not getting 5 stars are the above issues)
standard twin/double is quite small might be worth an upgrade. We had room 409 and it had excellent...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.