We stayed in Lanhaus Haas with an extended group. On arrival we were thrown a bunch of keys by the girl on reception and received absolutely no information about the hotel facilities, check out arrangements or anything else. On checkout we were overcharged for one of the rooms and the staff were very rude when the error was pointed out.
We were also not informed that they do not accept credit cards whch caused a great deal of disruption when we tried to check out on the final day.
The rooms themselves were fine - clean and a spacious and the hotel is really conveniently located.
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