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“Good and Bad at Neuhaus Hotel” 4 of 5 stars
Review of Hotel Neuhaus Superior

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Hotel Neuhaus Superior
Oberdorf 38, Saalbach-Hinterglemm 5753, Austria   |  
Hotel amenities
Watford, United Kingdom
Top Contributor
76 reviews 76 reviews
42 hotel reviews
Reviews in 35 cities Reviews in 35 cities
57 helpful votes 57 helpful votes
“Good and Bad at Neuhaus Hotel”
4 of 5 stars Reviewed January 9, 2013

Recently returned from Hotel Neuhaus in Saalbach, good points are its location, food and spa.
Its within walking distance of 5 ski lifts and is centrally located in Saalbach's main street, the ski school is next door and a really good 'après ski bar' opposite (Eva Alm).

The hotel is clean with some parts modern and others in a more traditional Austrian style, we were in a rear facing family suite on the 5th floor which was quiet, main beds were ok but pillows the usual euro feather sacks that don't work, the sofa bed was made of rock so my daughter asked for a mattress pad which arrived promptly, there is a safe, mini-bar and TV (limited English telly but not here for that).

Restaurant was good, staff nice, polite and helpful if a bit overworked, the adults food was very good however the children's meals were really geared for 5 year olds (we had a 10,12 and 13 year old with us), there simply isn't enough food for them (one night 3 chicken nuggets and mash !) after a full days skiing they're hungry !. The bar is nice for pre-dinner drinks, cards etc, although a little smokey (as they all are in Austria)

The spa is new and has a good size pool (if a little cold) a Jacuzzi that sits about 8 and an adults only steam/sauna area, it also has a full treatment/massage area, my wife had a massage and said it was v-good, there is also a good relaxation area upstairs with swinging chairs.

WARNING: if you are planning to go over Christmas and new year be prepared for a Russian/Ukraine onslaught, they take over the 4 and 5 star hotels in Saalbach/Hinterglemm, they have no regard for the adults/relaxation areas and simply ferry their kids into the steam/saunas/relaxation areas so limited room for anyone else, they will talk in any situation so no real 'relaxation' can be had anywhere in the spa area, I'm sure there are Russian words for 'please', 'thank you' and 'excuse me' however none were evident during our stay (here and elsewhere). We were told at reception that they ignore the staff when they are told to take their kids out, I'm sure there are pleasant well mannered Russians/Ukrainians and I'm well aware that the Brits can be a pain abroad, but not 'en-masse'.

The boot room is in need of a bit of updating, it's a fair size but has antiquated boot warmers that don't dry your boots, no secure lockers and the external door is open to anyone.

The male receptionist (Wears a suit) is pompous and a little dim, he tried to tell me that a 10 euro room service charge for a 9 euro spaghetti was a fair price as the spaghetti was 'cheap'.

Dont let my latter comments put you off, its a good hotel in a great location, we were just unfortunate to be there at such a busy time.

Room Tip: If travelling as a family 5th floor rear facing suites are good
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  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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58 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (7)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Russian first
  • Swedish first
  • Any
English first
Copenhagen, Denmark
Senior Reviewer
6 reviews 6 reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed November 9, 2012

Neuhaus has been our home in Austria for every skiing holiday The past 12 years. Great situation right IN The center and next to lifts. Good kitchen and very personal and good service. Great wellness and bars.

Stayed February 2012, traveled with family
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London, United Kingdom
1 review
5 of 5 stars Reviewed October 26, 2012

We were at the Hotel Neuhaus in September 2012 with my family. 2 adults 2 kids 12 and 10 years old. It was a gread vacation in Saalbach. The wellness area is very big and new with a Big pool, jacuzzi, sauna steam bath and a big relaxing area. The food is great with a big variaty.
The Kids enjoed the Hotel and the destiation also. They had their own program with a guid the whole Week, so my wife and I had also some time for us.

  • Stayed September 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Kastav, Croatia
Top Contributor
81 reviews 81 reviews
31 hotel reviews
Reviews in 38 cities Reviews in 38 cities
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed April 21, 2012

We have been situated at Apartment house of the Neuhaus hotel Casa nuova.
It's situated near the hotel (cca 1 km). Definitely it's a new house with spacious apartments. Apartments are very well furnished and equipped. I can say one of the best I've seen.
Only problem is that in brochure they stated that you are „directly on the ski slopes“ but that's is not true. You have around 700m to reach the base station of the closes cable car. It's not too much when you walk in sneakers but with skis and ski boots...
Also if you are in the apartment you can't enjoy in the hotel facilities such as free WLAN, swimming pools.
At the end definitely I can recommend Casa nuova

  • Stayed March 2012, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Contributor
14 reviews 14 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed March 18, 2012

Loved Hotel Neuhaus.

We were a group of 7 friends, all well traveled and used to high service levels. It was our first time to ski in Austria, prior to this having only skied in France. We were pleasantly surprised that we were able to find a 4 star hotel package including bfast, dinner, flights and transfers all for £767 with directski.com.

First Impressions of Hotel Neuhaus - Wow, amazing location right in the centre of town on pedestrianised main street.

Rooms - loved our room, with separate living room space with view onto the mountain, room 303. Also we had a very peaceful nights sleep with no noise from the nightclub which is in the basement.

Food - WOW! We ate like kings for the week, 4 course breakfasts, 7 course evening meals! We were in heaven.

Spa - The hotel spa rivals many that I have seen in Britain, it was the perfect antidote to the skiing, it underwent a full refurb in 2010 so the decor is on trend. Spend time in the spa was a stunning way to chill after a touch day on the slopes.

Service - some of the service staff could have been friendlier although I think there were language barriers.

Nightlife - We tore up the dance floor in the Tavern club which is nightclub connected to Hotel Neuhaus. It was handy to jump in the lift at 4am after a night on the tiles. Other lively night spots included Underbar, Bobby, Otsi Bar and Castello.

Toilets - We have never seen so many immaculate toilets in bars, at on-piste restaurants even the toilets at the top of the gondola's were modern and clean. Certainly beats the stinky loo's in the Alps.

Shopping in resort - not so much, better ski wear range in UK.

Saalbach - what a picturesque ski village. We would definitely return.

Room Tip: Room 303 has a great view of the piste. The nightclub might create noise for the rooms on level 1.
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  • Stayed March 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OLOT, Catalonia
Top Contributor
50 reviews 50 reviews
15 hotel reviews
Reviews in 32 cities Reviews in 32 cities
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed February 19, 2012

If you are looking for a good 4 star hotel with a perfect location in the center of Saalbach, you can't be wrong by choosing Neuhaus. The rooms are not too big but they are well appointed and comfortable. The restaurant is good enough and has an interesting wine selection. All the staff is very kind and helpful. The wellness and swimming pool area is also good. WIFI connection is free of charge. The location in Saalbach main street makes it very close to main ski lifts.

  • Stayed February 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bedford, United Kingdom
Senior Contributor
22 reviews 22 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed February 3, 2012

This was my sixth visit to the Neuhaus - all in winter season ; sadly, despite previous good experiences ,this time disappointed.
It is apparent that the hotel management has changed and cost cutting is the current policy. This is reflected in service standards and staff attitude.
The ''hotel manager'' seems interested only in playing his music in the hotel nightclub and invests no time in his hotel guests or visible management. Staff are demotivated, have no time for the friendly engagement that previously characterised the hotel, and delivery is negatively impacted.
The symptoms are perhaps not dramatic but as a 'regular' they are noticeable and it would be unfortunate if the decline continues.
Headcount reductions are particularly affecting the restaurant and bar; less waitstaff at breakfast results in dirty plates not being cleared and the drinks service being replaced with self service for tea and coffee. Just one bartender struggles to serve up to 50 enthusiastic drinkers in the lounge bar; it surely loses revenues and encourages hotel guests to go elsewhere. And that one girl serves a seven hour shift , under pressure and without a break , is indicative of uncaring leadership.
The Neuhaus charges premium prices. Unless they are careful value for money will become an issue and alternate hotels will steal their clientele. Though I am not sure the indifferent GM will either notice or care.

Room Tip: There are lots of different room sizes and shapes ; all bedrooms are attractively furnished and well...
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  • Stayed January 2012, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Neuhaus Superior

Address: Oberdorf 38, Saalbach-Hinterglemm 5753, Austria
Location: Austria > Austrian Alps > Salzburg Region > Saalbach-Hinterglemm
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #21 of 71 Hotels in Saalbach-Hinterglemm
Price Range (Based on Average Rates): $$$
Number of rooms: 74
Official Description (provided by the hotel):
Cosy ****Superior hotel in the heart of Saalbach with homelike atmosphere and descreet luxury style. Very good kitchen and service are a matter of course. ... more   less 
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