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“Wonderful and personal, good quality” 4 of 5 stars
Review of Hotel Neuhaus Superior

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Hotel Neuhaus Superior
Oberdorf 38, Saalbach-Hinterglemm 5753, Austria   |  
Hotel amenities
Copenhagen, Denmark
Senior Reviewer
6 reviews 6 reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
“Wonderful and personal, good quality”
4 of 5 stars Reviewed November 9, 2012

Neuhaus has been our home in Austria for every skiing holiday The past 12 years. Great situation right IN The center and next to lifts. Good kitchen and very personal and good service. Great wellness and bars.

Stayed February 2012, traveled with family
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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54 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (7)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Russian first
  • Swedish first
  • Any
English first
London, United Kingdom
1 review
5 of 5 stars Reviewed October 26, 2012

We were at the Hotel Neuhaus in September 2012 with my family. 2 adults 2 kids 12 and 10 years old. It was a gread vacation in Saalbach. The wellness area is very big and new with a Big pool, jacuzzi, sauna steam bath and a big relaxing area. The food is great with a big variaty.
The Kids enjoed the Hotel and the destiation also. They had their own program with a guid the whole Week, so my wife and I had also some time for us.

  • Stayed September 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Kastav, Croatia
Top Contributor
72 reviews 72 reviews
29 hotel reviews
Reviews in 35 cities Reviews in 35 cities
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed April 21, 2012

We have been situated at Apartment house of the Neuhaus hotel Casa nuova.
It's situated near the hotel (cca 1 km). Definitely it's a new house with spacious apartments. Apartments are very well furnished and equipped. I can say one of the best I've seen.
Only problem is that in brochure they stated that you are „directly on the ski slopes“ but that's is not true. You have around 700m to reach the base station of the closes cable car. It's not too much when you walk in sneakers but with skis and ski boots...
Also if you are in the apartment you can't enjoy in the hotel facilities such as free WLAN, swimming pools.
At the end definitely I can recommend Casa nuova

  • Stayed March 2012, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Contributor
14 reviews 14 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed March 18, 2012

Loved Hotel Neuhaus.

We were a group of 7 friends, all well traveled and used to high service levels. It was our first time to ski in Austria, prior to this having only skied in France. We were pleasantly surprised that we were able to find a 4 star hotel package including bfast, dinner, flights and transfers all for £767 with directski.com.

First Impressions of Hotel Neuhaus - Wow, amazing location right in the centre of town on pedestrianised main street.

Rooms - loved our room, with separate living room space with view onto the mountain, room 303. Also we had a very peaceful nights sleep with no noise from the nightclub which is in the basement.

Food - WOW! We ate like kings for the week, 4 course breakfasts, 7 course evening meals! We were in heaven.

Spa - The hotel spa rivals many that I have seen in Britain, it was the perfect antidote to the skiing, it underwent a full refurb in 2010 so the decor is on trend. Spend time in the spa was a stunning way to chill after a touch day on the slopes.

Service - some of the service staff could have been friendlier although I think there were language barriers.

Nightlife - We tore up the dance floor in the Tavern club which is nightclub connected to Hotel Neuhaus. It was handy to jump in the lift at 4am after a night on the tiles. Other lively night spots included Underbar, Bobby, Otsi Bar and Castello.

Toilets - We have never seen so many immaculate toilets in bars, at on-piste restaurants even the toilets at the top of the gondola's were modern and clean. Certainly beats the stinky loo's in the Alps.

Shopping in resort - not so much, better ski wear range in UK.

Saalbach - what a picturesque ski village. We would definitely return.

Room Tip: Room 303 has a great view of the piste. The nightclub might create noise for the rooms on level 1.
See more room tips
  • Stayed March 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OLOT, Catalonia
Senior Contributor
39 reviews 39 reviews
14 hotel reviews
Reviews in 25 cities Reviews in 25 cities
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed February 19, 2012

If you are looking for a good 4 star hotel with a perfect location in the center of Saalbach, you can't be wrong by choosing Neuhaus. The rooms are not too big but they are well appointed and comfortable. The restaurant is good enough and has an interesting wine selection. All the staff is very kind and helpful. The wellness and swimming pool area is also good. WIFI connection is free of charge. The location in Saalbach main street makes it very close to main ski lifts.

  • Stayed February 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bedford, United Kingdom
Senior Contributor
22 reviews 22 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed February 3, 2012

This was my sixth visit to the Neuhaus - all in winter season ; sadly, despite previous good experiences ,this time disappointed.
It is apparent that the hotel management has changed and cost cutting is the current policy. This is reflected in service standards and staff attitude.
The ''hotel manager'' seems interested only in playing his music in the hotel nightclub and invests no time in his hotel guests or visible management. Staff are demotivated, have no time for the friendly engagement that previously characterised the hotel, and delivery is negatively impacted.
The symptoms are perhaps not dramatic but as a 'regular' they are noticeable and it would be unfortunate if the decline continues.
Headcount reductions are particularly affecting the restaurant and bar; less waitstaff at breakfast results in dirty plates not being cleared and the drinks service being replaced with self service for tea and coffee. Just one bartender struggles to serve up to 50 enthusiastic drinkers in the lounge bar; it surely loses revenues and encourages hotel guests to go elsewhere. And that one girl serves a seven hour shift , under pressure and without a break , is indicative of uncaring leadership.
The Neuhaus charges premium prices. Unless they are careful value for money will become an issue and alternate hotels will steal their clientele. Though I am not sure the indifferent GM will either notice or care.

Room Tip: There are lots of different room sizes and shapes ; all bedrooms are attractively furnished and well...
See more room tips
  • Stayed January 2012, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Upper Montclair, New Jersey
Senior Contributor
37 reviews 37 reviews
8 hotel reviews
Reviews in 21 cities Reviews in 21 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed July 3, 2011 via mobile

Our stay was amazing.

Food- Exquisite food! We didn't go Ala Carte but it still was great. Amazing plating and great flavor combinations. My daughter loved her meal, too.
Cleanliness- Very clean. There wasn't a single spot on the bed.
Service- Everybody was pretty friendly but we were once given incorrect directions.
Other- You have got to visit the Relax heaven swing room. Very impressive and great place to read. Additionally the pools were very clean.

I thought it was a great hotel!

  • Stayed July 2011
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Neuhaus Superior

Address: Oberdorf 38, Saalbach-Hinterglemm 5753, Austria
Location: Austria > Austrian Alps > Salzburg Region > Saalbach-Hinterglemm
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Ski-In / Ski-Out Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #20 of 71 hotels in Saalbach-Hinterglemm
Price Range (Based on Average Rates): $$$
Official Description (provided by the hotel):
Cosy ****Superior hotel in the heart of Saalbach with homelike atmosphere and descreet luxury style. Very good kitchen and service are a matter of course. ... more   less 
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