I am generally well-disposed towards the Falkensteiner hotels. For a regional business trip, I always check if there’s a Falkensteiner around; they are invariably best located, with comfortable rooms, good food and attentive staff. You simply can’t go wrong. But the Cristallo! Oh, this hotel makes me very, very happy indeed. We keep getting back. Each time I’m planning a ski trip for my family I try to check out another hotel in the area to build up a body of recommendations, but it’s Cristallo again and again, and I never ever regretted it. Year after year it offers a great holiday experience to my family, however varied our tastes and proclivities may be – from an absolute ski-lover to an absolute spa-lover. The slopes are right in front, service runs on rails, the staff are fantastic, so helpful and friendly; the ladies behind the reception desk always prepared to check you in on the hoof, making a booking or arrangement you might need or a suggestion you didn’t know you needed. This might be unfair, but the Italian lady whose name I forgot, for which I honestly apologize, and Heidi couldn’t have been more lovely and more helpful. The spa is exquisite, pristine clean, spacious yet intimate, offering a long list of perfectly customized, unbelievably enjoyable massages for adults and children alike. The rooms are wonderful – the family room would always be my choice; having stayed in too many anonymous hotel boxes, I now fully appreciate the design that makes you feel at home, but with that sophisticated, modern sensibility that makes you feel special at the same time. This is exactly the feel all Cristallo rooms can offer – plus the generously sized wardrobe, the proper writing desk and the proper bathroom, with a walk-in shower and a bath tub conveniently low and easy to step in for a child. And plenty of soft, white towels that even some ridiculously priced five-star hotels can be stingy about. I’m not sure if all rooms have it, but we did enjoy the amazing view, too. Before I forget, there is a great ski school on the premises - the instructors are perfect, kind, patient and professional (but it was Miha who put our youngest on skis, for which I'll always be grateful to him. Now, about food. God, I love the food! It’s superb. Thank you Mr. Edwin, please be there next year! The restaurant and bar staff were amazing, so polite, kind and composed - don't forget, this is not the Beverly Wilshire but a family hotel. I love it, I really do, and it's always a pleasure to recommend it.