First off, the staff were very nice here, but...
The room was kind of high in price, but we knew this whole area was expensive. I had done some price comparing and thought we were getting a fairly good price here. Had it been cleaner and breakfast included, it may have been worth that. However, that was not the case.
First impressions are important in the customer service industry. Walking up to our room on the second floor, I was surprised at the condition of the steps. The rugs were badly tore, which could definitely be a safety hazard and there was a like a huge step off at the top of the steps where it was easy to trip. My MIL stumbled over it a couple of times. Also, it was not clean looking at all. Very stained throughout, and the edges looked just filthy.
I was expecting the worst by the time we got to the room. Although the room is dated, worn, and also was not as clean as it should be (mostly dirty edges and a tub that could be a little cleaner), it was okay and not filthy like the steps. It was fine for two nights just as a place to crash. The two beds were fairly comfortable and the sheeting was clean. The pull-out sofa was not comfy at all, but I don't think too many of them are. It was for my 12-year-old son and he can sleep anywhere, so we were fine; however, if it was an adult, someone heavier, or just someone pickier, it probably would not have been too great. Our room cost just a bit more, so we had the microwave and mini-fridge, which was nice. The room was fairly spacious. I think if it were cleaned up to par and maybe freshened up just a bit, the room would probably be okay and what you would expect for the area.
The pool was nice. The kids enjoyed a swim on one night and we hopped into the hot tub. They both seemed clean and about the temperature you would expect. The pool was cool and refreshing. The hot tub was nicely warmed, but it was way too small. We had three of us in there and it felt crowded. There were plenty of worn but fresh towels available when we went.
The breakfast was supposed to be offered until 9, I think, but when we went down about 8 or a little after, there was never anything left and there was a terrible mess all throughout the lobby. Cereal was spilled for feet in front of the cereal dispenser and most everything else was gone, including milk. Messy tables. Spills everywhere. It just looked like one big, sticky, empty mess. We ate breakfast elsewhere both mornings, so what we thought we were saving on that cost was added back into our budget for our trip. (See our reviews for Baker's Bakery Cafe and Dakota Cowboy Inn Restaurant).
We would not stay here again or recommend this place to anyone staying in the area. There are lots of choices in the area, even in the lower end price range.
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