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“Bitten by bed bugs” 1 of 5 stars
Review of Days Inn Custer

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Days Inn Custer
519 Crook St., Custer, SD 57730   |  
Hotel amenities
Ranked #17 of 19 Hotels in Custer
Boise, Idaho
1 review
1 helpful vote 1 helpful vote
“Bitten by bed bugs”
1 of 5 stars Reviewed August 6, 2011

It was a horrible experience, both my legs were bitten by bed-bugs. When I reported to the morning manager, he couldn't care less. He has a bad attitude. As if the whole incident was my fault. Be aware of bed bugs if you do stay here. If I were you I will not take the risk.

Room Tip: Check for bed bugs.
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  • Stayed July 2011, traveled with friends
    • 1 of 5 stars Value
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
daysinncuster, Webmaster at Days Inn Custer, responded to this review, December 7, 2012
Dear Guest,

Thank you for choosing Days Inn Custer for your recent stay in our area. I am glad that you like the location.

Thank you for giving us a review, it is very much appreciated. Upon receipt of your review, the following steps were taken:

• Maintenance was informed of your report of possible bedbugs and instructed to look into the matter and to see to their elimination.

• Manager received additional training in the courteous, helpful manner in which they are to treat our valued guests.

I hope that the next time you visit our area; you will once again choose to stay at Days Inn Custer. We look forward to welcoming you back.

Sincerely,
Hotel Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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146 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
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  • English first
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English first
Colorado Springs, Colorado
Senior Contributor
25 reviews 25 reviews
4 hotel reviews
Reviews in 11 cities Reviews in 11 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed July 28, 2011

It's one block from main street which was nice but the staff was not friendly at all. Wouldn't even look up from the desk when you walked in the door. Continental breakfast was okay but you had to make your own eggs, sausage ect which would have been fine if it wasn't so busy. Went our for breakfast most mornings because it took to long to make some at the hotel.

  • Stayed July 2011, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
daysinncuster, Webmaster at Days Inn Custer, responded to this review, December 7, 2012
Dear Guest,

Thank you for choosing Days Inn Custer for your recent stay in our area. I am glad that you like the location.

Thank you for giving us a review, it is very much appreciated. Upon receipt of your review, the following steps were taken:

• Staff received additional training in the courteous, helpful manner in which they are to treat our valued guests.

• I am glad that you found our breakfast ok.

I hope that the next time you visit our area; you will once again choose to stay at Days Inn Custer. We look forward to welcoming you back.

Sincerely,
Hotel Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Olathe
Senior Contributor
32 reviews 32 reviews
12 hotel reviews
Reviews in 16 cities Reviews in 16 cities
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed July 27, 2011

I guess you are paying for the location at the hotel. It has 2 floors and no elevator, rooms were small and it just seemed all around unprofessional. The manager/owner? wanted to charge us extra for our 13 & 15 year old children. I made the reservation through Hotwire. He spent 10 minutes complaining to me when we checked out about how much he didn't like Hotwire. I had to put a deposit upon check-in on our credit card for incidentals, but he did end up not charging us for our children since I had reserved the room for 2 adults/2 children through Hotwire. He did refund our deposit at the end of the stay. There is no pool. The breakfast was more than adequate--a few cereals, coffee, oatmeal, toast/toaster, waffle maker, griddle with eggs and sausage available to cook, juices. The owner/manager was helpful upon check-out and gave us suggestions on a scenic drive. I would stay in another nearby town. I think you could get better quality for your money.

Room Tip: I would stay in a different town than Custer, SD.
See more room tips
  • Stayed July 2011, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
daysinncuster, Webmaster at Days Inn Custer, responded to this review, December 7, 2012
Dear Guest,

Thank you for choosing Days Inn Custer for your recent stay in our area. I am glad that you like the location.

Thank you for giving us a review, it is very much appreciated. Upon receipt of your review, the following steps were taken:

• I am glad that you find the breakfast adequate. The owner/ Manager were informing about the nice comment you made.

• Staff received additional training in the courteous, helpful manner in which they are to treat our valued guests.

I hope that the next time you visit our area; you will once again choose to stay at Days Inn Custer. We look forward to welcoming you back.

Sincerely,
Hotel Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Burlington, Wisconsin
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed July 6, 2011

After seeing some reviews we were hesitant to stay here but as in the past we've learned that some people are expecting the Ritz Carlton for Motel 6 prices.
The room was clean, the manager was very friendly, the location is excellent being right near downtown Custer.
The biggest surprise was breakfast. When most places say free contiental breakfast you figure donuts and coffee. This place had an electric skillet with eggs, sausage and pancakes available. We were pleasantly surprised.
We would stay here again. Did I mention the manager was excellent.

  • Stayed June 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Contributor
12 reviews 12 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed July 2, 2011

I also was a little leary after reading the reviews. But since I noticed most were over a year old, we went on. I'm glad we did. The hotel was fine. The room was great and all was clean. Best of all the management was very friendly and helpful.

  • Stayed June 2011
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aurora, Illinois
1 review
4 of 5 stars Reviewed June 15, 2011

To whom it make concern, I would like to commend you on the kindest manager/owner of the Custer SD Days Inn. My husband was unexpectedly hospitalized while we celebrated our 40th anniversary and I had to quickly move from one location to this one to be closer to my husband. C.J. was so concerned and offered me rides to the hospital if need be (I don't drive), I was to contact him day or night if I needed anyghing, etc. This attitude in customer service put my husband and me at ease (I also work in customer service field.). Even thought I did not take him up on his offers it was comforting to know someone cared.

Please know of this wonderful Days Inn manager.

Sincerely,
Claudia

  • Stayed June 2011, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Top Contributor
119 reviews 119 reviews
51 hotel reviews
Reviews in 68 cities Reviews in 68 cities
57 helpful votes 57 helpful votes
4 of 5 stars Reviewed May 9, 2011

After reading past reviews I was very wary of staying at this hotel, but we were impressed.
The room was spacious and clean (there was a few small pieces of paper on the floor which I put down to the cleaners not vacuuming after every guest, something they should start doing). The furniture could use updating, the bathroom looked relatively new, and if it wasn't, then it was certainly cleaned well to look that way.
But the most impressive thing to us was the staff. The same person checked us in and out and was very polite. When we checked out, he asked us where we were heading, gave us a map and highly recommended going a different route to what we had planned, and even suggested an alternative route over 100miles away. If it wasn't for him, we wouldn't have gone through the Custer State Park (Cannot recommend it highly enough).
Would definitely stay here again, and it's also relatively cheap.

  • Stayed May 2011, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Days Inn Custer

Address: 519 Crook St., Custer, SD 57730
Location: United States > South Dakota > Custer
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Wheelchair access
Hotel Style:
Ranked #17 of 19 Hotels in Custer
Price Range (Based on Average Rates): $
Number of rooms: 48
Official Description (provided by the hotel):
Days Inn Custer hotel is located off Highway 16 in the beautiful Black Hills region of South Dakota. Our Custer, SD, hotel near Mt. Rushmore offers easy access to many breathtaking natural formations and attractions in the area. Start your morning on the bright side with free Daybreak continental breakfast. ... more   less 
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Also Known As:
Days Inn Custer Hotel Custer
Custer Days Inn

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