Communication was excellent via email when we were planning our one night visit, and the hotel made arrangements for a car and driver between the airport and El Remate, where the hotel is actually located. They also arranged in advance a trip to Tikal, private guide, and boxed lunch. But the owner was away in the States when we arrived, and coordination and communication slowed. We were told by a desk clerk with little English knowledge that Internet access was unavailable to check in on our return flight from Flores, and when we arrived back for our flight, we found the flight time had been changed by three hours and the flight had left. Fortunately, there was a later flight.
When we arrived at Tikal for the private guide and tour for which we had paid the hotel, no guide was waiting and our driver appeared to convince one of the group guides to take us with him and his group of about 15. The guide later rode back to the hotel with us to try to be paid, and was apparently promised payment at a later time, since he left empty handed.
The facility itself was fine, with a great view of the lake, and the air conditioned room was a blessing. The temperature in the afternoon climbed above 100 during our early April visit. I would not want to be outside in August. The open air dining room served decent quality food, but one of us had intestinal problems for a day after eating only food from the hotel. This possibly was not the fault of the hotel, since all three of us had the same problem at different times during our trip to Guatemala.
Other reviewers lead us to believe the little problems we experienced are not indicative of this place, so we would give it another try if we were ever in the area.
- Official Description (provided by the hotel):
- Located just 15 min. from the entrance to Tikal, we welcome you to our little piece of paradise. Don David, family and staff have lots of helpful information, services and tours. The hotel has 13 rooms with private bath, hot water shower, fan or A/C with one meal included (breakfast or dinner) and WiFi, or a guest computer also available. Enjoy typical Guatemalan meals in the restaurant overlooking Lake Petén Itzá. Relax in a hammock or view the sunset from our observation deck, featuring the Toucan Express - a 200m zipline providing drink service to the deck. Learn about exotic fruit and plants in our large botanical garden. We will try our best to make your stay pleasant! ... more less