The staff was great, but I do wish they would have been a little more intuitive in regards to the needs of guest arriving for the Essence Festival. They had a detailed schedule available at the desk, but did not have extra copies for guest. They also did bother providing detailed information about the trolly, like the fact that you had to have exact change. The facility also seemed a little bit older and dated. Overall it was a good experience though, and I would consider staying there again for the staff, and location convenience.