We booked a queen bed but the room had two small full beds. My boyfriend is tall and when he laid down his feet hung off the end. I called downstairs to let them know we needed a queen and the lady said she would look into it and call me back. I waited 20 minutes and never heard back so went downstairs. The lady I talked to on the phone wasn't there so I talked to another lady about the situation. She checked the computer and said there were no more queen rooms available and nothing they could do. When I asked about giving us a discount for the inconvenience she replied that the room with two fulls is actually more than the room with one queen so we were getting a deal. When I made a point that the discount should come from the fact that they messed up our reservation and not from the room price she said they booked the room how it came over through the booking site and blamed it on them. She seemed more concerned with coming up with excuses than making us happy. I called the booking site and confirmed the reservation was sent over correctly and the error was on the hotel's side. After looking into a few different choices the booking site moved us to another hotel that was a lot better. I would not recommend Baronne Inn and Suites as the staff is very rude and doesn't seem to care.
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- Also Known As:
- Comfort Inn And Suites Downtown
- Comfort Inn & Suites Downtown Hotel New Orleans
- Comfort Inn Downtown
- Comfort Inn New Orleans
- New Orleans Comfort Inn