First of all, the staff were all really helpful and friendly. That being said, this place just didn't have the amenities one expects from a Hyatt. There was no pool, spa or sauna. There was no room service. The bistro was brightly lit, and did not encourage hanging out. The bistro itself provided boxed microwave food. I got the lava cake, which was reheated, and so dried out I didn't finish it. A glass of pinot noir and the cake was $13 - it should have been yummy. Internet was free, a positive. The breakfast, included, usually had some sort of egg/biscuit/muffin combinations along with the usual fare you would expect from a less expensive place. Fresh fruit salad was hit or miss - and I doubt it was really freshly prepared but from Sam's Club. No fresh bananas except the first day. The coffee set up was really inconvenient if you want to drink out of a real cup with real milk. The valet parking had issues, at least twice we had to ask twice for our car, which meant it took 20 minutes +/- to get it. The parking attendants were very nice and helpful once they showed up. The room shape was inconvenient for getting luggage in and out. There was only one sink, and no room for opened suitcases. The location was convenient for getting on and off the interstate, and right across from the convention center but there was no catwalk or tunnel, and other hotels were as close to the convention center, but also closer to Canal Street. LOL, just checked rates - we were attending a conference, and our rate was $250/night. If you book in June, their rate is $99/night. WTF?