We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Great Hotel!” 5 of 5 stars
Review of Hyatt Place New Orleans/Convention Center

Save Saved
You added Hyatt Place New Orleans/Convention Center to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Hyatt Place New Orleans/Convention Center
3.0 of 5 Hotel   |   881 Convention Center Blvd., New Orleans, LA 70130 (Formerly Hotel New Orleans Convention Center)   |  
Hotel website
  |  
Hotel deals
  |  
  |  
Hotel amenities
Offers & Announcements
Park & Play Package
Ranked #49 of 153 Hotels in New Orleans
Chicago, IL
Contributor
12 reviews 12 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
“Great Hotel!”
5 of 5 stars Reviewed July 12, 2012

Stay at the Hyatt Place for the Essence Festival. Hotel is renovated and very clean. Rooms are very spacious. Bathrooms are much larger than some of the 5 star properties that I have stayed at. Continental breakfast offered much more than pastries/coffee. Had oatmeal, waffles, breakfast sandwiches.

Directly across the street from the Convention Center and steps away from the Riverwalk Marketplace. Mujates' Restaurant is a block away. Great place to have lunch/dinner at.

Checkout was a breeze. Would definitely stay here again.

  • Stayed July 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

249 reviews from our community

Traveler rating
    108
    94
    33
    8
    6
See reviews for
65
41
10
67
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (63)
Date | Rating
  • English first
  • French first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Montreal, Canada
Top Contributor
123 reviews 123 reviews
20 hotel reviews
Reviews in 50 cities Reviews in 50 cities
90 helpful votes 90 helpful votes
4 of 5 stars Reviewed July 7, 2012

I stayed at the Hyatt Place (formely known as Hotel New Orleans) for 5 days for an international convention at the Convention Centre. The location is perfect for that since it is directly in front of the Convention Centre. It is not too far from the French Quarter and Downtown.

There is a good "included breakfast" with skillets, cereal, etc. and easy to set up "included Wi-Fi internet". If you stay there, I suggest you try the Mulate's restaurant really not far from there. It is close to the Harrah's casino. There is also a lundry mat on one of the floor, which I really appreciated since I had to stay in another hotel for leisure after with my wife, so it was really convenient.

It was clean, nice rooms, great employees. Would recommend, especially for business for the location.

  • Stayed June 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Hyatt Place New Orleans/Convention Center, responded to this review, July 8, 2012
Thank you for taking time to complete a review of our hotel. We were happy to see that you enjoyed our AM Breakfast Skillet as well as our Free High Speed Internet. It was great to see that you had the opportunity to experience some of our local flavor in Mulate’s.

Please know that your feedback is extremely valuable to us as. We will share your comments with our team.

Again, thank you for taking time to respond and we hope to see you back in New Orleans in the near future.

Sincerely,
Tony Welch
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
West Fargo, North Dakota
Contributor
13 reviews 13 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed July 7, 2012

Did research before reserving a room here. Very good price compared to other hotels, A little walk from Canal Street but hotel is near street car stop. Lobby very nice and checkin was a good experience, Nice feature regarding security on elevator by using room card to use. Room shared another entry with another room which is odd. Beds were comfortable with a nice sitting area which my son used to sleep in. Room was quiet from outside noise. Front desk very helpful in giving directions to street car as well as provinding suggestions and idrections to Jackson Aquare area. Did not use breakfast area as we were there only one day and ent to Cafe DuMond for breakfast.

Only complaints are the the two doors to get into room, the family next doorkept goning in and out for breakfast, heard about 30 door slams in an hour. Also the drop off for valet parking is tight. Overall we were impressed and would stay there again in a heartbeat

Room Tip: Get a room with only only entry.
See more room tips
  • Stayed July 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Hyatt Place New Orleans/Convention Center, responded to this review, July 8, 2012
Thank you for taking time to complete a review of our hotel. We were happy to see that you enjoyed your stay at our hotel. We are glad you had the opportunity to enjoy a local flavor such as Café Du Monde. Perhaps on your next visit you can enjoy our new free AM Breakfast Skillet.

Thank you for the feedback on the entry doors. We will share your comments with our engineering team to address the door closures in our corner rooms.

Again, thank you for taking time to respond and we hope to see you back in New Orleans in the near future.

Sincerely,
Tony Welch
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
St. Louis, MO
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed July 4, 2012

This was a great place to stay. I always research hotels before I book them. I was a little nervous about this hotel based on a few mixed reviews. I booked a summer sale rate online and decided to take a chance. I was pleasantly surprised upon my arrival to find the hotel was super modern and very clean. It has been recently renovated and you could tell. Our room had a 42 inch hi def TV, and modern decor.The room was spotless and fresh! Breakfast was a very nice addition, it was tasty and the serving area was clean too. There were very nice hostesses in the eating area also. We were meeting other family members in New Orleans, they booked rooms at more expensive hotels down the street and had less amenities than us. There was a fridge in our room also. I got a chance to compliment the manager on duty, I think his name was Keith? I told him how pleased we were, he was glad to hear it. The 24hr food area was nice, and we got food there a couple times, it was freshly prepared and a quick reasonable option. You will not be disappointed if you try this hotel. It is a hike from the French Quarters and Bourbon Street, but we wanted to be away from the hustle and bustle so it was perfect for us. If going to the Convention Center it is right across the street. Hoping if I find another Hyatt Place elsewhere it will be as nice as this?

Room Tip: We were on the 8th floor, which was the highest, and it was extremely quiet and nice!
See more room tips
  • Stayed July 2012, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Hyatt Place New Orleans/Convention Center, responded to this review, July 5, 2012
Thank you for your review and for staying with us. We were happy to see that you enjoyed your room and the amenities that make Hyatt Place a great place to stay.

Please know that your feedback is extremely valuable to us as. We will share your comments with our AM Skillet breakfast team and housekeeping team. Your comments will make their day!

Again, thank you for taking time to respond and we look forward to seeing you on your next visit.

Sincerely,
Tony Welch
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Uniondale, New York
Senior Contributor
42 reviews 42 reviews
5 hotel reviews
Reviews in 10 cities Reviews in 10 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed July 3, 2012

I recently visited New Orleans for the first time, while attending a convention. The location of this hotel was fantastic - directly across the street from the New Orleans Convention Center. The hotel staff members were friendly, welcoming and accommodating. They made excellent suggestions regarding places nearby to eat and even provided a map to help in locating good spots. The room itself was clean and comfortable. Breakfast was more than adequate with many choices. Once breakfast was over, a microwave was provided in the area, (in case you had leftovers from one of your lunch or dinner adventures that you might want to heat up). With the exemption of the last morning when we needed to confirm that a taxi we asked for had been ordered, there were no problems with the front desk personnel. (That morning, the gentleman at the desk seemed to be a bit testy and really wasn't helpful. That was disappointing for he was the only one who showed any signs of rudeness during the five days we spent at the hotel.) Without a doubt I would highly recommend this lovely hotel, which has recently been renovated and updated. And, I would definitely return to stay there on any subsequent trips to the area.

  • Stayed June 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Hyatt Place New Orleans/Convention Center, responded to this review, July 4, 2012
Thank you for you for staying with us and taking time to complete a review of our property. I was happy to see that you enjoyed your stay and that our staff was friendly, accommodating, and provided great suggestions for things to do in New Orleans.

Please know that your feedback is extremely valuable to us. Please accept my apologies for your experience with our departing staff member. We will review your comments with him to ensure that future guest do not have the same experiences.

Again, thank you for taking time to respond and if I can be of assistance to you, feel free to contact me directly at 504-571-7710.

Sincerely,
Tony Welch
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fort Myers, Florida
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed July 2, 2012

Arrived Friday night and the front desk staff were amazing , polite and helpful , Check - in was fast and very painless . The room was immaculate and very comfortable . Breakfast was free , which is always good , Everything was hot and delicious and the girls serving breakfast were awesome and helpful.

The hotel was across from the cruise ship building , not much of a view , but it was only a 10 - 15 minute walk to downtown , so didn't really matter about the view . No matter what time of day it was, the staff from the cleaners to the doormen to the front desk they were amazing people and I Thank You All for your help with my family's stay , you all made it that much better . I only stayed for 2 nights ,but,will definately be back for our next stay .

  • Stayed June 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Hyatt Place New Orleans/Convention Center, responded to this review, July 4, 2012
We appreciate you staying with us and taking time to complete a review of our property. We were happy to see that you had a great stay at our hotel and had the opportunity to experience our great city.

Please know that your feedback is extremely valuable to us as. We will share your comments with our team as is very rewarding to the team when our guest has a great stay and experience as you did.

Again, thank you for taking time to respond and we look forward to seeing you on your next visit.

Sincerely,
Tony Welch
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas
Contributor
13 reviews 13 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed June 26, 2012

A disappointing first (and last) Hyatt Place experience.

Arrived at 1, no rooms available still cleaning them, no problem, come back at 3. 3pm - no rooms available still cleaning them. Come back at 4. 420pm - no rooms available still cleaning them.

The three folks at the check in counter had a rough time working with all the folks awaiting rooms.

Not a happy customer, I complained and miraculously there was a room available.

Strange, the folks working at Hyatt Place wore no name tags - nor was there a way to identify anyone - no one introduced themselves. (No names are a Hyatt policy I was told.)

The room - nice but not clean. hair in the shower, poor vacuuming job.

I shared all of this when I checked out only to hear of a front office screw up with the printer toner. Oh yes, everyone is very practiced at apologizing and smiling regardless.

For the conference rate of $189 a night this was a waste of money.

I wont be back and recommend that you aren't either.

  • Stayed June 2012, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Hyatt Place New Orleans/Convention Center, responded to this review, June 28, 2012
Thank you for you for staying with us and taking time to make us aware of your experience. We welcome and appreciate our guests’ comments, as this is the best way for us to continue to improve our operation.

I sincerely apologize for your experience around arrival and check-in. I can assure you this is not the norm. In addition, please know that your comments and issues will be addressed with the appropriate staff members. We will review our staffing models to ensure that we have contingencies in place to prevent opportunities of this nature in the future.

Thank you for this valuable feedback and for speaking with me. Our team welcomes the opportunity to show that we can do better. If you have the opportunity to be back in New Orlenas, please feel free to email me at tony.welch@hyatt.com or contact me directly at 504-524-1881.

Sincerely,
Tony Welch
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Hyatt Place New Orleans/Convention Center? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hyatt Place New Orleans/Convention Center

Address: 881 Convention Center Blvd., New Orleans, LA 70130 (Formerly Hotel New Orleans Convention Center)
Phone Number:
Location: United States > Louisiana > New Orleans
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Restaurant Suites Wheelchair access
Hotel Style:
#25 Romantic Hotel in New Orleans
#28 Business Hotel in New Orleans
#59 Family Hotel in New Orleans
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hyatt Place New Orleans/Convention Center 3*
Official Description (provided by the hotel):
The Hyatt Place New Orleans/Convention Center hotel is located in the heart of New Orleans’ downtown Arts District, across the street from the Convention Center, and within walking distance of award-winning restaurants, museums and art galleries, shopping, Harrah’s Casino, the riverfront, Aquarium of the Americas, and the French Quarter. The hotel offers a dine-in atrium restaurant, a fitness and business center, three meeting spaces, and complimentary wireless Internet access in guest rooms and public areas. The hotel’s convenient location also offers a direct route to the city’s airport, only 20 minutes away. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Expedia, Orbitz, Booking.com, Travelocity, Tingo, Priceline, Reservation Counter, Otel, Odigeo and Venere so you can book your Hyatt Place New Orleans/Convention Center reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hotel New Orleans New Orleans

Owners: What's your side of the story?

If you own or manage Hyatt Place New Orleans/Convention Center, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.