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“wonderful staff at this property” 5 of 5 stars
Review of Courtyard New Orleans Convention Center

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Courtyard New Orleans Convention Center
3.0 of 5 Hotel   |   300 Julia Street, New Orleans, LA 70130   |  
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Ranked #88 of 152 hotels in New Orleans
Brandon, Mississippi
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
“wonderful staff at this property”
5 of 5 stars Reviewed 2 days ago NEW

We have stayed at this courtyard several times. It is a large building, but has always had very quiet, comfortable rooms. It is within walking distance to the French Quarter and lovely shops on Julia Street. The staff in the snack shop prepared a nice breakfast even after the official breakfast time had ended. It was much appreciated.
Our last visit was cut short because of a family emergency. The staff was very understanding about shortening our stay letting us check out late, with no charge. We have always felt safe at this hotel. I would definately recommend this property.

  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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89 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Iowa
Senior Contributor
23 reviews 23 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 5 days ago NEW via mobile

If you are going to a conference at the convention center, this hotel is a good choice. It is an easy walk to the convention center from the front door of the hotel. I want to acknowledge Michael at the front desk. He made check-in a breeze, dealt graciously with our need for separate receipts, made reservations for us at Emeril's, and was good humored about all our questions and requests. Our stay was quite enjoyable and a large part of the credit goes to him! There is one downside to report. The first night in our room we were greeted by a very large cockroach. Being from the Midwest, that was quite disconcerting. We reported the encounter, but no reparations were offered.

Stayed April 2014, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Allison H, General Manager at Courtyard New Orleans Convention Center, responded to this review, 3 days ago
Dear KDLC-

I am pleased to read about your positive experience at our hotel during your recent trip for the convention! I will personally recognize Michael, one of our guest service representatives, for his exceptional customer service! I am glad you enjoyed your visit to our wonderful and unique city and Michael was able to get you in to Emeril's restaurant!

We look forward to having you as our guest during your next visit to New Orleans.

Warm Wishes,
Allison
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
1 of 5 stars Reviewed 5 days ago NEW via mobile

Club across the street plays bass thumping music until 2am. So loud it vibrates things in the room. This is my third night of no sleep until after 2. Front desk can't move me and won't do anything to help with the situation.

  • Stayed April 2014
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Allison H, General Manager at Courtyard New Orleans Convention Center, responded to this review, 3 days ago
Dear IdahoCountryCowgirl:

Please let me extend my most sincere apology for the issues you experienced with the night club during your recent stay. It is important to let you know that we are working closely with other nearby hotels and the city of New Orleans on the noise ordinance and are hopeful that there will be a resolution forthcoming.

Thank you again for staying with us.

Warm regards,

Allison
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Conway, Arkansas
Contributor
13 reviews 13 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I want to say a special thanks to Taurean at reception. He was very gracious and helped us make check in a breeze. My husband and college daughter and I were here for three nights during Spring break. We love this location because it's close to everything in the FQ. Now that we know our way around, I see no reason to ever change! We left our car across the street (it's cheaper than hotel valet parking) and walked to all our favorite restaurants. Deanie's is a stone's throw away for a terrific not too expensive meal. Mr. B's was also close for a pricier more romantic meal. I like the new decor in the rooms. Nice walk-in shower with designer tile. Clean white duvets. In summary, next time we plan a trip to NOLA, we'll most likely stay here again.

Room Tip: We've always had good luck with the rooms. Note that you have to go to the second floor from the...
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  • Stayed March 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boise, Idaho
Contributor
15 reviews 15 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Typical Marriott, consistent quality of a courtyard. What made this a great experience was the front desk staff. They allowed us to store our bags here after a cruise (only 2 blocks from the Julia Street cruise port). They checked us in early and called us when the room was ready. Upon checking in, she wheeled our luggage into the elevator and pressed our floor. She recommended Oceanas which was great! These ladies went above and beyond, I will always stay here in the future.

  • Stayed March 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Collin D, Front Office Manager at Courtyard New Orleans Convention Center, responded to this review, 2 weeks ago
Brandon,

Thank you so much for sharing your experience with us on TripAdvisor. We are so happy to hear that you enjoyed your stay and that the front desk staff was able to make it a memorable one! I will be sure to share your review to my team and thank them for a job well done. Please come back and see us soon, as we would love to have you back. Thanks again.

Best Regards,

Collin DeSalvio
Operations Manager
Courtyard New Orleans Convention Center
300 Julia Street
New Orleans, LA 70130
Phone: 504-598-9898
Collin.Desalvio@marriott.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dallas, Texas, United States
Contributor
18 reviews 18 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Read a bunch of reviews on this hotel and its location and it didn't disappoint. A block from the fray of Bourbon Street it was easy to get to the French Quarter and other points nearby. Nice, clean lobby and rooms and very helpful and happy staff. I am still not used to Courtyards not providing the free breakfast in the mornings however the food choices at the new "cafe" are nice and healthy. Would recommend this for anybody that wants to be close to the action without actually had to put up with it.

Room Tip: If you want really quiet room, request one that opens over courtyard and not street level. Dont tak...
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  • Stayed March 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston, Texas
Senior Contributor
35 reviews 35 reviews
15 hotel reviews
Reviews in 16 cities Reviews in 16 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

We love this location of the Courtyard by Marriott! It's centrally located with easy parking and local stables nets in walking distance! When visiting New Orleans, consider this location for price value and convenience!

Stayed March 2014, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Courtyard New Orleans Convention Center

Also Known As:
Courtyard New Orleans Hotel New Orleans
Courtyard New Orleans Hotel
Courtyard New Orleans
New Orleans Courtyard
New Orleans Marriott
Address: 300 Julia Street, New Orleans, LA 70130
Phone Number:
Location: United States > Louisiana > New Orleans
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #88 of 152 hotels in New Orleans
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard New Orleans Convention Center 3*
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