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“Great service, great views, great location.” 4 of 5 stars
Review of Hilton New Orleans Riverside

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Hilton New Orleans Riverside
3.5 of 5 Hotel   |   2 Poydras St, New Orleans, LA 70140   |  
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Ranked #64 of 153 hotels in New Orleans
GreenLeadersGold level
Huntington Beach, CA
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
14 helpful votes 14 helpful votes
“Great service, great views, great location.”
4 of 5 stars Reviewed May 3, 2005

We'll start with the only negative comment: Dirty pillow cases. But after a phone call, the staff took care of all bedding. After every request, someone called to make sure our request had been taken care of in a timely mannor.
Stay out of the lower rooms, I've heard that rooms there are older and not suitable. Tower rooms are newer, spacious and offer great views (ours had both river and city view). Right outside is the riverwalk (just another mall, but conveniently located for last minute shopping) and the Aquarium that takes a little over an hour to see everything. Also right in front is the cable car to the quarter, the canal street line and Harrah's casino. Lot's of cool arhitectural sites and museums within walking distance DAY TIME ONLY, don't walk the CBD at night. The covention center is next door. You could walk to the French Quarter, but why-when the riverfront street car will take you for a buck and a quarter(and you'll save your feet-again don't walk it at night and alone for any reason). I would avoid room service because there are so many other options in this city for a lot less cash. Gorden Beirsch Brewery is my close-by pick. It's directly across the street with outstanding service, great food and free brewery samples! Never ate at Kabby's or other places in hotel but did have room service and for $60 (breakfast) we could have done better. Bell staff friendly and helpful. Lobby bar $$$ but friendly.
Synopsys: Clean, comfy, service oriented staff, central location, nice lobby

  • Stayed April 2005
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,388 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
Fresno, CA
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed April 30, 2005

The Hilton New Orleans Riverside had plenty of things to recommend it.

One thing was the location. While not in the French Quarter, you are within walking distance to it. (It's probably about 15 minutes away on foot, give or take.) You can wind through side streets to get to the Quarter, or walk along the riverfront walking path to Jackson Square and stroll in that way.

Overall, though, you are centrally located to many attractions. The New Orleans Aquarium is right next door. Harrah's is just across the street. The D-Day Museum, Superdome, cemetaries, etc. are just a short drive away, too.

Better yet, the hotel is connected internally to a large riverfront mall. This affords you an easy way to get to shopping and restuarants (not New Orleans' best, but definitely came in handy that evening). When I arrived in New Orleans it was storming that night, so I just explored the hotel and ate at a nice restaurant in the mall.

The decor of the hotel is nice, though not spectacular. Same can be said of the rooms. I was lucky enough to have a room with a view of the Mississippi River and could watch the activity on the river. This is a nice plus stemming from the hotel's location.

I thought the service was so-so. The restaurant staff included some very rude servers.

Overall, I can recommend the Hilton New Orleans Riverside enthusiastically.

  • Stayed March 2003
    • 4 of 5 stars Value
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
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A TripAdvisor Member
5 of 5 stars Reviewed April 20, 2005

I cant complain at all about our stay at the Hilton Riverside in New Orleans. We rented 1 room and it was 5 girls who stayed there. We had my best friends bachelorette party and went out on Bourbon that night. It was in a very convenient location for our occasion. It was honestly an experience I will never forget.

Stayed August 2004
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Top Contributor
90 reviews 90 reviews
17 hotel reviews
Reviews in 23 cities Reviews in 23 cities
235 helpful votes 235 helpful votes
2 of 5 stars Reviewed April 17, 2005

Like so many other Hiltons, I have to complain about the noise factor in rooms. The walls block out nothing, we heard the neighbors on each side as if we were in conversation with them. And you hear the housekeeping services all morning knocking, knocking, knocking (didn't gel with post-Bourbon Street mornings!)

Room was clean, though I have issues with the uncovered feather blanker (we have allergies). They did replace the feather pillows for us, though.

Location was nice for shopping, and we preferred it being a bit removed instead of right on Bourbon St. WHY do I have to PAY for the HEALTH CLUB???!!! We paid $270.night for the room. I realize not all guests use a health club, but I don't use a number of amenities at a hotel (e.g. a pool) that my stay subsidizes. I find it ridiculous to have to pay what the hotel called a "nominal fee" of $10/day to exercise for an hour.

Also, this is an immense place. It is great for a large convention, but I wouldn't have stayed for a romantic weekend, too busy, crowded and spread out.

  • Stayed April 2005, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alexandria, LA
Senior Contributor
44 reviews 44 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
103 helpful votes 103 helpful votes
4 of 5 stars Reviewed April 14, 2005

This Hilton Riverside is a good choice if you aren't looking for that special New Orleans flavor and atmosphere. This could be the Hilton in Des Moines for all you know. But it is in a great location and it provides very easy access to some of the best family friendly attactions in New Orleans. The aquarium and river boats are just steps from the hotel. There's an entrance to the hotel directly from the Riverwalk Mall. The Shops at Canal Place are only a block away, as is Harrah's casino. The riverfront streetcar has a stop right outside the hotel's front entrance, but it's an easy walk to the French Quarter. And speaking of the French Quarter, it's nice sometimes to get out of that atmosphere after a few days. I booked the room using the special Christmas rate and was surprised to get a great river view room. I would certainly recommend this hotel, as long as you don't mind the generic decor.

  • Stayed December 2003
    • 3 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saint Petersburg, FL
Senior Reviewer
7 reviews 7 reviews
Reviews in 3 cities Reviews in 3 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed April 10, 2005

My husband and I just returned from spending the weekend at the Hilton Riverside. After reading some of the reviews I was almost hesitant when we arrived but our experience was flawless. We upgraded to the executive floors and it was well worth the extra $50.00. Although the rooms are comparable to the regular rooms in size, they have great down comforters, some fun extras and the use of the executive lounge on the 29th floor with a panoramic view of the city. The executive room offers a "continental" breakfast in the morning with everything you could ask for and a good assortment in the evenings - both included in the upgrade. Alcohol is not included at the lounge and is a little expensive but soft drinks, a variety of coffees, etc., are free. The staff made us feel right at home and the grounds were enormous. We used the pool, which was the perfect temperature. Checking in and out was quick and easy and you are within walking distance to just about everything. We highly recommend this location.

  • Stayed April 2005
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston, TX
Top Contributor
237 reviews 237 reviews
154 hotel reviews
Reviews in 140 cities Reviews in 140 cities
1,722 helpful votes 1,722 helpful votes
2 of 5 stars Reviewed March 30, 2005

The Hilton is a typical chain hotel that appears to appeal to conventioneers and school groups. We stayed there last week free through some Hilton Honors points and the lobby was filled with all sorts of groups, teens rambling around, etc.... I was also dismayed to see that smoking is allowed all through the lobby.

The rooms were pretty nice. The toiletries were by Neutrogena.

Another thing that bugged me was the $25/day fee to self park. It was $30/day to valet. I guess this is their way of making a little extra $. However, I parked next door at Harrah's for free. All you have to do is gamble for 30 minutes and they will validate your parking card. So there, Hilton!

If I had had to pay for my room, I would definitely have been disappointed. There are so many other nice places to stay in NOLA.

  • Stayed March 2005
    • 2 of 5 stars Value
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton New Orleans Riverside

Address: 2 Poydras St, New Orleans, LA 70140
Phone Number:
Location: United States > Louisiana > New Orleans
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in New Orleans
#7 Spa Hotel in New Orleans
#30 Business Hotel in New Orleans
#39 Family Hotel in New Orleans
#46 Romantic Hotel in New Orleans
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton New Orleans Riverside 3.5*
Official Description (provided by the hotel):
Visiting the Hilton New Orleans Hotel Riverside will not only bring back fond memories, but can open up new areas to explore in New Orleans, Louisiana. Enjoy the 90,000 sq. ft. Health Club by Hilton featuring tennis, racquetball, full weight training circuit, the Precor® cardio theater and more. Stimulate your palate within Drago's Seafood Restaurant, a New Orleans dining institution. Upgrade your accommodations to our exclusive Executive Level. Try your hand at Harrah's Casino or take in a round of golf at TPC Louisiana. New Orleans is still one of the world's most unique destinations and is at your doorstep when staying at the Hilton Riverside Hotel in New Orleans, Louisiana. ... more   less 
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Also Known As:
Hilton New Orleans Riverside Hotel New Orleans
Hilton Hotel New Orleans
Hilton Riverside Hotel New Orleans
Hilton Riverside New Orleans

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