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“Hilton - New Orleans, LA” 4 of 5 stars
Review of Hilton New Orleans Riverside

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Hilton New Orleans Riverside
3.5 of 5 Hotel   |   2 Poydras St, New Orleans, LA 70140   |  
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Ranked #62 of 153 Hotels in New Orleans
GreenLeadersGold level
Sydney, Australia
1 review
“Hilton - New Orleans, LA”
4 of 5 stars Reviewed January 29, 2014

Very comfortable hotel, with some old world charm. Excellent service and amenities. Our function rooms were very appropriately furnished and the food was very good. Overall very satisfied with my stay.

  • Stayed January 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
problemdoc, Manager at Hilton New Orleans Riverside, responded to this review, January 30, 2014
Olga T,

Thank you choosing us as your New Orleans destination and thank you for your very nice review. Your comments were shared with the team and they were most appreciated. The best of the New Year to you and we hope to see you again soon.

Jim Thibodeaux
Executive Office
Hilton New Orleans Riverside
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,458 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (606)
Date | Rating
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English first
charlotte, United States
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed January 28, 2014

Our room was room 1525, right outside the elevators. We heard everything, elevators that moved, anytime anyone used the shower or flushed. It was bad, this room location sucks, if you get this room request a new one. Also if you are on a floor higher than 16, you have to transfer elevators, total pain in the rear.

  • Stayed January 2014, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
problemdoc, Manager at Hilton New Orleans Riverside, responded to this review, January 31, 2014
Mike G,

Thank you for reaching out to us via Trip Advisor. Please know that your satisfaction is of the utmost importance to us and we apologize for the mismanagement of the situation. We are dedicated to ensuring our guest satisfaction and we hope that you will give us another chance to regain your trust next time your travels bring you back to New Orleans.

Jim Thibodeaux
Executive Office
Hilton New Orleans Riverside
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tampa, Florida
Contributor
20 reviews 20 reviews
15 hotel reviews
Reviews in 12 cities Reviews in 12 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed January 27, 2014

My room overlooked the river that was great. The early morning train sounds were not so nice. The location was the best feature of this hotel. A nice walk has you in the French Quarter or where ever you want to be in New Orleans. The hotel is currently doing some renovations in the lobby area which should help with a fresh update. The rooms were clean but the fixtures in the bathroom were old.

I would stay here again after the refurb is finished as I really did like the price and location.

  • Stayed January 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
problemdoc, Manager at Hilton New Orleans Riverside, responded to this review, January 28, 2014
Joe F,

Thank you very much for taking time to write a review about our hotel. We are deliighted to read from your review that you thought that our hotel was conveniently located. I do however understand that you had some issues that inconvenienced you and we truly apologize for this. Your feedback is incredibly important to us and I can assure you that we will use your comments towards improving our guests hotel experience. We certainly enjoyed having you here and we look forward to welcoming you once again next time your travels bring you back ot New Orleans.

Jim Thibodeaux
Executive Office
Hilton New Orleans Riverside
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Antonio, Texas
Top Contributor
65 reviews 65 reviews
27 hotel reviews
Reviews in 16 cities Reviews in 16 cities
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed January 27, 2014

This is probably one of the largest hotels I've ever stayed in. Its right on the river and across the street from Harrah's Casino. Walking distance to shopping and the French Quarter. Staff was very nice and accommodating. Gave us a free upgrade to a tower room with a view of the river.
The fitness center is an additional charge per day, but its the largest, most complete center I've ever seen with indoor tennis and basketball courts, yoga, spinning and other classes available plus a large gym.
Beds were comfortable and the room was quite and clean.
Lobby is beautiful, large and very comfortable.
Overall it was a great stay with the exception of getting lost in the hotel and the distance you have to walk to the parking garage that is attached, but the hotel is also a convention location and the parking is quite a ways from the lobby.

Room Tip: Ask for a room with a view of the river on an upper floor. Also pay for valet parking or you will wa...
See more room tips
  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
problemdoc, Manager at Hilton New Orleans Riverside, responded to this review, January 28, 2014
katwoman46,


It is very nice to hear that you enjoyed your stay with us and we appreciate your kind words of the hotel. The team tries very hard to provide our guests with a great experience. Hopefully the next time we welcome you back it will be for a pleasure stay with no business agenda attached. New Orleans is a fun destination any time of the year and we hope to see you again soon.

Jim Thibodeaux
Executive Office
Hilton New Orleans Riverside
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Knoxville, Tennessee
Senior Contributor
28 reviews 28 reviews
8 hotel reviews
Reviews in 17 cities Reviews in 17 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed January 27, 2014

I was the lead conference planner for an event of over 1000 attendees at this hotel and my association had a wonderful experience there. The location is great for a conference, not in the heart of the Quarter, but close enough that it's walkable when the conference education ends each day. The level of service was very good. The hotel is a bit dated, but I imagine in a conference facility with continuously high occupancy rates, such as this place experiences, the rooms see a great deal of wear and tear. Regardless of the age of the property, the staff still ensured it was clean and highly presentable.

  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
problemdoc, Manager at Hilton New Orleans Riverside, responded to this review, January 28, 2014
sc3247,

Thank you for choosing us as your Conference destination. We enjoyed having you all here and hope to have you return on regular basis. All your nice comments were shared with the team we all appreciated them. Have a prospous New Year and we hope to see you agin next time your travles bring you back this way.

Jim Thibodeaux
Executive Office
Hilton New Orleans Riverside
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Miami Beach, Florida
Senior Contributor
23 reviews 23 reviews
23 hotel reviews
Reviews in 19 cities Reviews in 19 cities
78 helpful votes 78 helpful votes
5 of 5 stars Reviewed January 25, 2014

The Hilton Riverside is a really nice hotel in an excellent location, right along the waterfront - the street car is steps away, and the casino literally across the street. I'm a Hilton Diamond member, so we were upgraded to an amazing room with a breathtaking water view and we also had access to the executive lounge which also has spectacular views of the city and the river. Our room had 2 queen beds which were very comfortable. The room also had a very large flat screen tv and a mini fridge. However we didn't spend that much time in our room, but it was always nice coming back to it after being out and about.

The hotel itself is very large hotel and as such has very nice public spaces and restaurants. We were fine with the executive lounge and being in New Orleans had our meals around town, but the breakfast in the Executive lounge was nice, as were the mid day snacks and the evening treats.

We did a lot of walking in New Orleans, we also took the street cars, and also had a rental car. The hotel offers self parking and valet, but we were lucky to find street parking very close to the hotel - several times - so if you want to avoid the expense of hotel parking, it's possible.

The waterfront park right outside the hotel is wonderful. The aquarium is right there, and you can walk to the edge of the French Quarter via the waterfront, and take the street car back.

We would definitely stay at this hotel again.

  • Stayed January 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
problemdoc, Manager at Hilton New Orleans Riverside, responded to this review, January 28, 2014
travelguyfromflorida,


Thank you for the wonderful review. It is good to hear that you enjoyed New Orleans as well as your hotel experience. Your comments were shared with the team and all were most appreciative. We all enjoyed having you here and we look forward to that next opportunity when we can welcome you back once again. See you soon !

Jim Thibodeaux
Executive Office
Hilton New Orleans Riverside
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed January 25, 2014

Stayed at the hotel the night before a Caribbean cruise. The price was good ($120) for a 4 star but the hotel was older and not what I would consider to be a 4 star. Bathroom had black (mold?) in the caulking and the room overall including the hallways were not crispy clean. Access to rooms from parking ramp were not convenient at all. The additional parking fee was extremely high ($36/day) but it was everywhere in this town so not too surprising. All of the amenities (coffee bar, drinks bar) were also very expensive. The most disappointing thing about the Hilton experience is the daily phone call from Hilton Ground Vacation since staying at this place. To date I have been unsuccessful in getting them to stop calling. It is very poor customer service of the Hilton brand to allow this kind of harassment of a customer. Because of this I will never stay at a Hilton property.

  • Stayed January 2014, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
problemdoc, Manager at Hilton New Orleans Riverside, responded to this review, January 28, 2014
Linda N,

Thank you for taking time to share this candid feedback about our hotel. We apologize for not being able to provide you with the quallity of services and amenities you deserve. Because travel is very important, we try hard to make sure all our guests have a rewarding experience at our hotel and we are actively working with our Housekeeping team to freshen our spaces. We hope you will consider staying with us again in the future so we may show you the improved quality accomodations you expect and deserve.

Jim Thibodeaux
Executive Office
Hilton New Orleans Riverside
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton New Orleans Riverside

Address: 2 Poydras St, New Orleans, LA 70140
Phone Number:
Location: United States > Louisiana > New Orleans
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in New Orleans
#7 Spa Hotel in New Orleans
#30 Business Hotel in New Orleans
#39 Family Hotel in New Orleans
#47 Romantic Hotel in New Orleans
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton New Orleans Riverside 3.5*
Official Description (provided by the hotel):
Visiting the Hilton New Orleans Hotel Riverside will not only bring back fond memories, but can open up new areas to explore in New Orleans, Louisiana. Enjoy the 90,000 sq. ft. Health Club by Hilton featuring tennis, racquetball, full weight training circuit, the Precor® cardio theater and more. Stimulate your palate within Drago's Seafood Restaurant, a New Orleans dining institution. Upgrade your accommodations to our exclusive Executive Level. Try your hand at Harrah's Casino or take in a round of golf at TPC Louisiana. New Orleans is still one of the world's most unique destinations and is at your doorstep when staying at the Hilton Riverside Hotel in New Orleans, Louisiana. ... more   less 
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Also Known As:
Hilton New Orleans Riverside Hotel New Orleans
Hilton Hotel New Orleans
Hilton Riverside Hotel New Orleans
Hilton Riverside New Orleans

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