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“short break” 5 of 5 stars
Review of Hilton New Orleans Riverside

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Hilton New Orleans Riverside
3.5 of 5 Hotel   |   2 Poydras St, New Orleans, LA 70140   |  
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Ranked #70 of 155 Hotels in New Orleans
GreenLeadersGold level
Ambleside, United Kingdom
1 review
“short break”
5 of 5 stars Reviewed November 30, 2013

We stayed for 2 nights in the Hilton and very much enjoyed our stay. Close to the French Quarter and the river, its location was ideal for sight seeing and places to eat and visit. Although the hotel is very large we felt at home and all the staff were helpful, courteous and friendly. Our room was a little dark facing an inner courtyard but was very comfortable and has little touches of luxury that we enjoyed.

  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
problemdoc, Manager at Hilton New Orleans Riverside, responded to this review, December 3, 2013
Neil M,

Thank you for the very nice review and we look forward to seeing you again next time you are in New Orleans. The best of the Holiday Season to you and to your family.


Jim Thibodeaux
Executive Office
Hilton New Orleans Riverside
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,210 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (793)
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English first
Centennial, Colorado
Senior Contributor
38 reviews 38 reviews
10 hotel reviews
Reviews in 15 cities Reviews in 15 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed November 29, 2013

The Hilton Riverside is on the river-side edge of the French Quarter which makes it walking accessible to many things, but a cab drive to others. The rates were reasonable for this time of year, and the hotel service was consistently good (helping w directions, ideas on restaurants, etc.), and the conference areas were well managed. I would likely utilize the hotel in the future for conferences.

Room Tip: The rooms w a view have modest river views and are nice to have if asked, but are not necessarily wo...
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  • Stayed November 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
problemdoc, Manager at Hilton New Orleans Riverside, responded to this review, November 30, 2013
windsorww,


Thank you for choosing us as your New Orleans destination. We enjoyed having you here and look forward to seeing you again next time your travels bring you back to New Orleans. Your nice comments were shared with the team and everyone is most appreciative of them. Have a very nice Holiday Season and hope to see you again soon .

JIm Thibodeaux
Executive Office
Hilton New Orleans Riverside
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rochester, New York
Senior Contributor
23 reviews 23 reviews
8 hotel reviews
Reviews in 14 cities Reviews in 14 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed November 28, 2013

Our room was located on the 17th floor, and we had a wonderful view of the Mississippi River and Downtown New Orleans. The room was very clean and roomy. The queen size bed was one of the most comfortable beds I had ever slept in at a hotel. The hotel has free Wi-Fi and computers/printers are available for the quests; they are located on the second floor near Starbucks. This was especially convenient when we had to print out our airlines boarding passes.

We consulted the concierge a number of times for suggestions on where to eat. The staff was also very helpful in making our appointments for the tours we were interested in.

We ate breakfast at the Hilton during our stay. The buffet was $20; pricey, but they had a nice selection of breakfast foods, cereals, fresh fruit, pastries.

The French Quarter is a short ten minute walk away. Some of the other reviews commented on the safety of the area, but I can honestly say I felt very comfortable and safe walking to and from the French Quarter, both during the day and evening. Harrah's Casino is directly across the street, and there was always a lot of foot traffic in the vicinity. I would not hesitate to recommend this property to anyone traveling to New Orleans.

  • Stayed November 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
problemdoc, Manager at Hilton New Orleans Riverside, responded to this review, November 29, 2013
kimrochester,

It is very nice to hear that you enjoyed your time with us. Thank you for choosing us as your New Orleans destination. We enjoyed having you here and we look forward to seeing you again next time your travels bring you back to New Orleans. The best of the Holiday Season to you and to your family.

Jim Thibodeaux
Executive Office
Hilton New Orleans Riverside
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed November 27, 2013

Most hotels were full but this one was available but for more money. It is near the French Quarter and has a streetcar right outside to take you places. The staff are very nice and knowledgeable and took care of business with a smile. We were very pleased with our stay.

  • Stayed October 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
problemdoc, Manager at Hilton New Orleans Riverside, responded to this review, November 29, 2013
rronald,

Thank you for your very nice review. We certainly enjoyed having you here and we all look forward to that next opportunity to welcome you back once again. The best of the Holiday Season Season to you and to yours.

Jim Thibodeaux
Executive Office
Hilton New Orleans Riverside
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kemah, Texas
Contributor
17 reviews 17 reviews
5 hotel reviews
Reviews in 11 cities Reviews in 11 cities
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed November 25, 2013

This hotel was terrible. The service was poor and the quality of the rooms was not even close to average. We had to walk pretty far to our room, the $3 sprite came out of the machine as Dasani Water, and the front desk was considerably rude and incompetent. When I go to New Orleans I will avoid this hotel.

  • Stayed September 2013, traveled as a couple
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
problemdoc, Manager at Hilton New Orleans Riverside, responded to this review, November 26, 2013
Paige B,

Thank you for sharing this quick feedback on your recent stay with us via TripAdvisor. We appreciate your honest input and apologize for our missteps in value and amenities. We will keep your comments in mind as we constantly look for new ways to improve our guests' experience, and hope you will return to stay with us the next time you are in town and let us know how we are doing.

The best of the upcoming Holidays!

Jim Thibodeaux
Executive Office
Hilton New Orleans Riverside
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Arkansas
Contributor
19 reviews 19 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed November 24, 2013

We stayed here for two nights. The area was safe and very close to the French Quarter. I had read several reviews on the New Orleans area about how dangerous the city can be. I'm glad to say we had no issues and felt safe at this location. We made sure to stay mostly in the tourist areas when we ventured out.

Stayed November 2013
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
problemdoc, Manager at Hilton New Orleans Riverside, responded to this review, November 26, 2013
mckinar1,


Thank you for the very nice review and it is good to hear that you enjoyed your time with us. The team enjoyed having you here and we hope to see you all again soon. The best of the upcoming Holidays to you and to your family.

Jim Thibodeaux
Executive Office
Hilton New Orleans Riverside
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pittsburgh
Contributor
14 reviews 14 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
31 helpful votes 31 helpful votes
1 of 5 stars Reviewed November 23, 2013

Beautiful building and location. Hotel run like an expensive Hampton Inn. No bellman to help with luggage on arrival. Room and hallways were run down and need renovated. Not enough staff at the hotel. Waited in line for breakfast every morning, over 20 minutes. Strangers off the street eating the hors d'oeuvres in the hilton honors lounge for dinner.

Biggest complaint was the lack of anywhere to sit down and eat lunch other than their seafood restaurant. Only place for lunch to get a sandwich was a temporary stand set up for a convention in the lobby. Waited 25 minutes in that line everyday to get a pre made turkey sandwich and salad. Then I had to go back to my square box of a room and eat on my bed. I was traveling with my older parents, the lines and lack of service were unbearable to them.

Getting a taxi took waiting in line 20 minutes everyday.

All these problems can easily be rectified by better management.

I travel very often, and this is not a full service hotel. I would not have stayed here knowing about all the lines, lack of staff, and lack of service.

There was a convention going on, but this is supposed to be a convention hotel and city.

I stayed here 25 years ago when it was a grand hotel and it is a shell of its former self.

Room Tip: Riverview room was nice.
See more room tips
  • Stayed November 2013, traveled with family
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
problemdoc, Manager at Hilton New Orleans Riverside, responded to this review, November 26, 2013
troyK,

Thank you for taking the time to share feedback on your recent stay with us via TripAdvisor. We appreciate your honest input and apologize you were disappointed with our dining options and guestroom appointment. We will keep your comments in mind as we constantly look for new ways to improve our guests' experience. We hope you will return to stay with us the next time you are in town . The best fo the upcoming Holidays to you and to your family.

Jim Thibodeaux
Executive Office
Hilton New Orleans Riverside
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton New Orleans Riverside

Address: 2 Poydras St, New Orleans, LA 70140
Phone Number:
Location: United States > Louisiana > New Orleans
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in New Orleans
#5 Spa Hotel in New Orleans
#36 Business Hotel in New Orleans
#42 Family Hotel in New Orleans
#44 Romantic Hotel in New Orleans
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton New Orleans Riverside 3.5*
Number of rooms: 1600
Official Description (provided by the hotel):
Visiting the Hilton New Orleans Hotel Riverside will not only bring back fond memories, but can open up new areas to explore in New Orleans, Louisiana. Enjoy the 90,000 sq. ft. Health Club by Hilton featuring tennis, racquetball, full weight training circuit, the Precor® cardio theater and more. Stimulate your palate within Drago's Seafood Restaurant, a New Orleans dining institution. Upgrade your accommodations to our exclusive Executive Level. Try your hand at Harrah's Casino or take in a round of golf at TPC Louisiana. New Orleans is still one of the world's most unique destinations and is at your doorstep when staying at the Hilton Riverside Hotel in New Orleans, Louisiana. ... more   less 
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Also Known As:
Hilton New Orleans Riverside Hotel New Orleans
Hilton Hotel New Orleans
Hilton Riverside Hotel New Orleans
Hilton Riverside New Orleans

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