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“loyal marriott patron but disappointed this time!” 3 of 5 stars
Review of Residence Inn New Orleans Downtown

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Residence Inn New Orleans Downtown
3.0 of 5 Hotel   |   345 St. Joseph Street, New Orleans, LA 70130   |  
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Ranked #72 of 154 Hotels in New Orleans
pennsylvania
Top Contributor
58 reviews 58 reviews
18 hotel reviews
Reviews in 28 cities Reviews in 28 cities
18 helpful votes 18 helpful votes
“loyal marriott patron but disappointed this time!”
3 of 5 stars Reviewed November 11, 2012

confirmed a king room which was of course not available when we checked in. ok, asked for a suite near the laundry which happened to be in a restored warehouse which we thought sounded awesome. however, the design is a lot of zig zagging around and a bad smell in the unit. The next morning I see a magnet on the back of the door that indicates it's a pet friendly room. i not only get allergy shots but carry an inhaler and was very upset to realize my headache, etc. was from a pet previously sleeping where I was!

Room Tip: not the safest location. in warehouse district that is quiet and dark at night!
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  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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283 reviews from our community

Traveler rating
    80
    128
    39
    24
    12
See reviews for
91
39
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (71)
Date | Rating
  • English first
  • French first
  • Japanese first
  • Spanish first
  • Any
English first
Huntsville, AL
Senior Contributor
33 reviews 33 reviews
24 hotel reviews
Reviews in 22 cities Reviews in 22 cities
46 helpful votes 46 helpful votes
5 of 5 stars Reviewed November 4, 2012

This is a very nice Residence Inn. We had the 2 bedroom suite. It was very clean and comfortable. Wish their was a king bed but we made the queen work. Check in easy, staff very friendly and helpful in finding local restaurant. Breakfast was good, plentiful and clean dining area. Overall, I would defintely stay here again.

  • Stayed October 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Austin, Texas
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed November 4, 2012

Just spent some weeks at this hotel. Staff is great, breakfast is predictable- not great but edible. Rooms are spacious enough, very corporate & bland, but comfortable. The biggest problem is the paito area. they have just completed a nice renovation, but left in place the truly horrible 70s era plastic globe lights which shine into your eyes (and your room) no matter where you sit. These lights have now been outlawed in many municipalities. they are beyond unpleasant and ruin what would otherwise be a lovely outdoor area. i sincerely hope the corporate powers that be will replace these horrid lights with directional lighting and transform this place into a truly great value place to stay.

  • Stayed October 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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New Delhi
Senior Contributor
44 reviews 44 reviews
23 hotel reviews
Reviews in 24 cities Reviews in 24 cities
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed November 2, 2012

Spent a couple of days here. The rooms are clean and big with a fully functional kitchenette. The hotel folks were efficient yet hospitable. The complimentary breakfast was well spread and left nothing to be desired. Located pretty much in the heart of the city I am definitely going to stay here the next time I visit New Orleans.

Room Tip: Insist on complimentary breakfast. Its well spread and delicious.
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  • Stayed October 2012, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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univ. of fl
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
Reviews in 7 cities Reviews in 7 cities
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed October 29, 2012

Check in was painless except for we requested two beds & got a single. Everything worked except we had to wait for the phone to be turned on, and it was turned off early on check out day.

The next morning we were awakened by the staff vacuuming the hall outside our door at 8:30 am - so much for do not disturb. & on Sunday morning at 9 am, we were awakened to the sound of boxes being broken down. The courtyard door was next to our windows & some of the laundry carts would hit the wall.

We missed the manager's cocktail, but weekday breakfast was a shambles between burnt coffee, & having to find someone to let the kitchen staff know that guests had been waiting 30 min. for orange juice & sausages.

Room Tip: The hotel will try to send you to the parking lot down the street which is small & cramped when...
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  • Stayed October 2012, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Eau Claire, Wisconsin
Senior Contributor
23 reviews 23 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed October 18, 2012

I was pleasantly surprised at the amount of space in our room at this site. The staff was very responsive and friendly. There is a nice patio area and pool. Breakfast is served in a community room each morning. Happy hour M-Th. While this hotel is many blocks from the French Quarter - it is quite close to the River Front Street Car and several really fine restaurants.

  • Stayed October 2012, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nj
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
60 helpful votes 60 helpful votes
4 of 5 stars Reviewed October 18, 2012

We visited NOLA last week and stayed at this property. It is in the warehouse district and pretty close to Bourbon St...around 10-15mins walk. However all the fancy restaurants and neighborhood bars are always happening. The hotel was overall good value for money.
Check in was smooth- The front desk staff did their job well, not too friendly but my expectations weren't that high so it was fine.
Rooms- The interiors were very modern, spacious and felt like living in an upscale condo.
Breakfast- Decent options for free breakfast and definitely convenient.
Pool- The pool was a good feature but the only downside was it could have been cleaner and the pool chairs could have been updated.

It was safe to walk back to the hotel even late in the night. The convention center is only a 5mins walk and there was a nice place to lounge outside late in the night. We had an early flight and the staff helped us getting a cab.
If you are looking for a reasonably priced hotel with good amenities and a few blocks away from the craziness, this is a good option.

  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Residence Inn New Orleans Downtown

Address: 345 St. Joseph Street, New Orleans, LA 70130
Location: United States > Louisiana > New Orleans
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#37 Business Hotel in New Orleans
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn New Orleans Downtown 3*
Number of rooms: 231
Reservation Options:
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Also Known As:
Residence Inn New Orleans Hotel New Orleans
New Orleans Residence Inn

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