We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Save
You added St. James Hotel, an Ascend Hotel Collection Member to your Saves list
St. James Hotel, an Ascend Hotel Collection Member
3.5 of 5 Hotel   |   330 Magazine Street, New Orleans, LA 70130 (Central Business District)   |  
Hotel website
  |  
Hotel deals
  |  
  |  
Hotel amenities
Special Offer
Choice Privileges Points
Ranked #50 of 155 Hotels in New Orleans
Certificate of Excellence 2014
Berkley, Michigan, United States
1 review
3 helpful votes 3 helpful votes
“Nice location”
2 of 5 stars Reviewed April 25, 2013

I read a lot of reviews commending the staff, maybe they had a turn over? Not just myself, but I watched and listened as they treated other guests with bored and grumpy attitudes. Only the young lady that checked us in late at night was pleasant, don't think the other ones know how to smile. The custodial staff was much more pleasant and friendly, maybe they should run the front desk. Room was nice, but stains on the sitting chair and carpet were a bit of a turn-off. Think it was overpriced for what we got, would not stay here again.

  • Stayed February 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sarah H, Manager at St. James Hotel, an Ascend Hotel Collection Member, responded to this review, June 12, 2013
Please accept our sincere apologies for the inconvenience you may have experienced.
At St. James Hotel, we take pride in ensuring our guest’s satisfaction. Unfortunately, we did not meet your—or our own—expectations.
As a testament to our strive for perfection, we have taken steps to ensure that this will never happen again.
We deeply value your relationship with the St. James Hotel and are committed to providing you with the highest level of service simply because our guests deserve the very best. If you have any further questions or comments regarding this matter, please feel free to discuss it with us. You can call us directly at 504-304-4000
Yours in service,

Sarah Hixson
Director of Sales
St James Hotel New Orleans
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

377 reviews from our community

Traveler rating
    173
    143
    37
    15
    9
See reviews for
63
135
12
31
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (83)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
Scarsdale
Senior Contributor
49 reviews 49 reviews
5 hotel reviews
Reviews in 18 cities Reviews in 18 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed April 24, 2013

Just 2 quiet blocks outside the French quarter is this lies this lovely place. The room was delightful with more threads in the covering than you can count. The front desk staff was very friendly and helpful (set up our room with a surprise from our kids; no business center but they printed our boarding passes). Small gripe: the word "pool" means an oversized tub. If you need an in-house coffee shoppe, this isn't your place, but neighbor places deliver. Really good value.

Room Tip: Interior court is over the small pool and voices carry up to the rooms.
See more room tips
  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sarah H, Director of Sales at St. James Hotel, an Ascend Hotel Collection Member, responded to this review, June 12, 2013
Thanks for choosing to stay with us at the St James Hotel in New Orleans. We know when you are traveling you have many options to choose from when it comes to a place to stay. We are absolutely honored that you gave us a chance and took your time to write a review on Tripadvisor!!! We cannot thank you enough and just want you to know that we truly value your opinion and you as "Our Guest".

We truly hope that on your next visit to the "Big Easy" you will choose to stay with us again!

Warm Regards,

Sarah Hixson
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York, NY
Top Contributor
143 reviews 143 reviews
87 hotel reviews
Reviews in 96 cities Reviews in 96 cities
184 helpful votes 184 helpful votes
4 of 5 stars Reviewed April 22, 2013

Although the hotel isn't in the heart of French Quarter, I found that to be an asset. It's just a block or so off Canal Street, but far removed from the drunken craziness just a few blocks away (makes a big difference at night). Also, it's closer to the Convention Center & extremely close to a host of good restaurants (August, Bon Ton Cafe, Ruby Slipper, Gumbo, Mother's, etc....).

The hotel is a classic New Orleans style building with iron balconies, so it has a nice feeling. The lobby is welcoming, but my room was nothing special. The bed was quite comfortable, but the rest of the furnishings are fairly middle of the road. The bathroom was a decent size, but was a little worn/dated. Also, the hotel really doesn't offer many services/amenities. No bellman, so I ended up walking down 2 blocks to the W Hotel to catch a cab to the airport.

Stayed April 2013, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sarah H, Director of Sales at St. James Hotel, an Ascend Hotel Collection Member, responded to this review, June 12, 2013
Thanks for choosing to stay with us at the St James Hotel in New Orleans. We know when you are traveling you have many options to choose from when it comes to a place to stay. We are absolutely honored that you gave us a chance and took your time to write a review on Tripadvisor!!! We cannot thank you enough and just want you to know that we truly value your opinion and you as "Our Guest".

We truly hope that on your next visit to the "Big Easy" you will choose to stay with us again!

Warm Regards,

Sarah Hixson
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Venice, Florida
Contributor
16 reviews 16 reviews
4 hotel reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed April 16, 2013

Our group of 6 fun folks had the best hospitality and customer service (from Rebecca) of any hotel we have ever stayed at in our 36+ visits to New Orleans as we always attend Quarter Fest or Jazz Fest in April over the past 30 years, so we have stayed at numerous hotels over the last 3 decades. The hotel itself is amazingly gorgeous, and in the perfect location to walk everywhere including the quarter and the river... We had the most wonderful customer service from everyone especially Rebecca who attended our every need, and helped us discover more cool places to check out. She assisted us in everyway as when we arrived, there was a power outage, and she was so polite, calm and welcoming that we immediately thought of her as one of our family members. The rooms were lovely, super clean and the courtyard areas were beautiful. I already look forward to returning next year as we had the time of our lives thanks to the FANTASTIC hotel experience at the LOVELY St. James Hotel!!!

Room Tip: The suites were WONDERFUL!
See more room tips
  • Stayed April 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta
Top Contributor
77 reviews 77 reviews
34 hotel reviews
Reviews in 30 cities Reviews in 30 cities
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed April 15, 2013

We had a large room, 12 foot ceiling, king bed plus couch, microwave and frig, all very comfortable and and dead quiet (in the second building, across the courtyard, along Natchez St). Free wifi was fine. Other reviewers have commented on the superb location in the CBD but near the Canal Street streetcars, the Quarter, and the river front. The hotel is about 14 years old, but in a much older renovated commercial building, so rooms vary in size and layout. As far as I could tell, all the renovation that some other reviewers complained about is over. We found this boutique hotel comfortable, convenient, and attractively priced (especially since we booked on Hotwire).

Room Tip: Second building may be quieter.
See more room tips
  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Milwaukee, Wisconsin
Senior Contributor
35 reviews 35 reviews
20 hotel reviews
Reviews in 24 cities Reviews in 24 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed April 10, 2013

The St. James was cozy. The lobby is small but comfortable. Loved the courtyards. Our room was good sized, clean and the bed was very comfortable. The staff was friendly and quite helpful with suggestions for sightseeing, restaurants and where to park. The location was the best. We were there primarily to see the World War II Museum and we were able to walk there from the hotel. Also very convenient to the French Quarter and the Warehouse District.

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melfort, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed April 8, 2013

Stayed for 2 days recently and was quite impressed with my room.
King size bed and huge bathroom. Also very clean.
Had a great view from our window so that was nice also.
On a negative side the couple that we were travelling with also stayed here and their room had no window at all. That wasn't so good.
Was within walking distance from most downtown attractions including Bourbon Street.
Very well priced so would definetly stay here again.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Prices are for 1 room, 2 adults
Price Your Stay

Been to St. James Hotel, an Ascend Hotel Collection Member? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about St. James Hotel, an Ascend Hotel Collection Member

Address: 330 Magazine Street, New Orleans, LA 70130
Phone Number:
Location: United States > Louisiana > New Orleans > Central Business District
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#51 Romantic Hotel in New Orleans
#53 Family Hotel in New Orleans
#59 Business Hotel in New Orleans
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — St. James Hotel, an Ascend Hotel Collection Member 3.5*
Number of rooms: 84
Official Description (provided by the hotel):
As a 2014 Certificate of Excellence Winner, The St. James Hotel is one of New Orleans' finest luxury boutique hotels. New Orleans' Creole-Caribbean influence has never been more alive thanks to its recent restoration completed in 2013. Located in the Banks Arcade, a 19th century landmark once the center of the Caribbean sugar and coffee trade, each of our 86 guestrooms celebrates this intimate connection with elegant West Indies decor and complete with rooftop terraces and charming courtyards. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Booking.com, Expedia, Choice Hotels, Priceline, Cheap Tickets, BookIt.com, EasyToBook, Hotels.com and Agoda so you can book your St. James Hotel, an Ascend Hotel Collection Member reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
St James New Orleans

Owners: What's your side of the story?

If you own or manage St. James Hotel, an Ascend Hotel Collection Member, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.