We took the kids to Nawlins for Spring Break. This hotel was great! Well located with grocery stores, restaurants, the casino, Riverwalk, Canal Street cable cars, ferry and French Q. all in quick reach.
When we first arrived, they were swamped with people checking in... but Rebecca and Amy ran the desk like a well tuned machine, still with personality and personal service. We wanted a swamp tour and Rebecca researched everyone that evening, all the options, negotiated height requirements for one of my kids with an operator... wow. And then booked what we wanted. When my wife had concerns about the time, Rebecca didn't even flinch and offered to change it.
Our room was small for us, but reasonable at $109/ night and considering we booked at the last minute. By the evening though the A/C didn't cool properly. They immediately sent someone to look at. We left and came back late. They called to update me on the progress. The hotel was completely full. When it was clear they couldn't resolve until morning, yet they somehow worked out how to move us to another room. That room was a suite and it was sweet. It was much larger and very comfortable for 5 people. In the future I will book this room.
The staff was very friendly and accommodating. Housekeepers, security, maintenance. They quickly offered extras towels, gave us more soaps, coffee, sheets for the sofa bed. Slipped a note under the door to check that everything was satisfactory. Definitely was!
We could comfortably let our eldest babysit while we checked out the casino and felt very safe. This hotel team knew us and our kids. They kept an eye out.
Concerned at first this may be off the beaten path for French Q., etc., but definitely not. It was a perfect location with the right balance of access, resources, and family friendly area.
The owners of this establishment should be very proud of the top notch, dedicated people they have running it. Rebecca seemed to work around the clock. Amy was a fun, engaging professional who handled it all with ease and charm. The two night staff at the desk were equally awesome. Thanks for a great time. We'll come back.
- Official Description (provided by the hotel):
- As a 2014 Certificate of Excellence Winner, The St. James Hotel is one of New Orleans' finest luxury boutique hotels. New Orleans' Creole-Caribbean influence has never been more alive thanks to its recent restoration completed in 2013. Located in the Banks Arcade, a 19th century landmark once the center of the Caribbean sugar and coffee trade, each of our 86 guestrooms celebrates this intimate connection with elegant West Indies decor and complete with rooftop terraces and charming courtyards. ... more less
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- Also Known As:
- St James New Orleans