When I got in the room the first thing I noticed was the horrible smell and the dirty environment. There were ants crawling around in the room, there was spider webs in the corner of three of the walls with several spiders inside each web. There was a spider web on the mirror, with a child’s handprint on the mirror. When I looked in the bathroom the tub and toilet were both dirty with hair on the floor and ants crawling around. The cup tray was dirty and had ants on it, the floor hadn’t been vacuumed, there was dirt and dust piled in every corner. There was a spider crawling on the bed and around the floor. I feel that room was never cleaned properly and I was being exposed to all the previous guest experience (hence the fingerprints that were still on the mirror and hair on the floor in the bathroom). I called the front desk to ask for a different room and was told maintenance would be down. After about fifteen minutes maintenance came and I told him about my complaints and that I wanted a different room and he told me he would talk to the front desk. It took about a half hour then I was moved to room 224. Upon entering 224 it was a little cleaner and didn’t smell but it still had spiders in it. I called around to different hotels to see if there were any openings but since this was the Essence Festival everything was booked up. Since my trip was already paid for and non-refundable and due to the eleven hour trip back home I was forced to stay in this room. In order to feel a little comfortable I had to go to the nearest Walgreens and purchase Raid spider killer for $9.99 so I could be in the room. I am scared of spiders and the possibility of having an allergic reaction from being bit by one was so overwhelming that I was unable to sleep during my trip.
My first problem with this facility is the thirty day cancellation policy. The day I reserved the hotel was less than thirty days from my trip so once it was booked I could not cancel it. I didn’t see that anywhere on the agreement until after I paid for the reservation and when I called the hotel to inquire about this I was told there was nothing I could do and if I cancel the reservation I would be charged for one night stay anyway at the rate of $120.99. I do understand that when a town has special events the rates for the rooms go up. I must say though if your company decided to almost double the rate from $69.99 to $120.99 then they should have also doubled up on the cleaning so the room could at least have been half way acceptable. The way these rooms look I felt like I was sleeping in a trap house were I would pay for the room by the hour just to have sex, this was an unacceptable place to spend a weekend vacation. I also have a problem with the fact that they sent maintenance down to check the room after I complained, do you not have someone check the room prior to guest arriving and checking in? Also why was maintenance the person to send, I feel a manager should have came down to see what the problem was and after we were moved to a different room no one every checked to see if everything was ok in that room.
When I did talk to the assistant manager Saturday morning about my problems, she informed me that she would talk to manager and have the situation cleared before the end of the day and evidently that was not done. On the next day when I went to check out she told me she could only credit me 15% of my bill anything else would have to come from the manager and since it was 10:30 on a Sunday morning then he would be hard to get in touch with. First of all 15% came up to $34.90, which the tax on my bill came up to $28.56, and I am still out of the $10.75 I spent for the Raid, so what was taken off for the room, it appears nothing to me. There is no way this room was worth the price that you charge and also the service was not acceptable, which brings me to another problem I have. Sunday morning when I went down to get coffee it was empty. I went to the girl that was cleaning the area and informed her that the coffee was empty and could some more be made. The worker sat the trash bag down on the floor, immediately went over to the coffee pot and opened it up, put the pot down, went over to the cabinet and pulled out the coffee filter and bag of coffee. At that point I told her she didn’t have to make it anymore because I didn’t want it. I then had to go to McDonalds to get me a cup of coffee because at least there I can see them washing their hands before they make the coffee, I don’t feel I should have to ask your employee to do that.
- Official Description (provided by the hotel):
- Vacant lot for R/V and Commercial Trucking. ... more less
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- Also Known As:
- Days Inn New Orleans East Hotel New Orleans