First off, I want to say that this was my first time in New Orleans and I booked it on Hotwire.
I got to the hotel around 2:00 pm or so, as said in my reservation to check in. I didn't get checked in till 3:30 pm because none of the rooms were cleaned and ready. Housekeeping issue apparently. Got the hotel room with the gracious Jasmine who checked me in. I had a room block of 5 rooms and none were ready, and I was there plus 30 other people at the same time were needing our rooms for the convention in town.
I don't know who worked on Sept 29th, 2012 around 9:30 pm, but I paid for 5 rooms for two nights. Some lady at the front desk (not Jasmine), checked out one of the rooms (bus driver's room) and sold it to another person. There was one room left that was not cleaned at all and was not sold, so the bus driver had to sleep in the bus for one night. When I knew about this, I was going to scream! Properly train your staff! Look at your reservations clearly and carefully before you check out people out of the wrong room and let someone stranded for one night in a bus. I would have opted to sleep in the bus and let the bus driver sleep in my room if I knew about it earlier. Rooms were cleaned except for one room 132, complaints from my guests that not vacuumed and the sheets and blankets weren't even made. I will not be staying at this hotel unless i get comped on my next visit to New Orleans.
- Also Known As:
- Quality Inn & Suites New Orleans Hotel New Orleans
- Quality Inn And Suites New Orleans
- Quality Inn & Suites New Orleans Hotel
- La Quinta New Orleans
- New Orleans La Quinta
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