First time ever writing a review of a place and I haven't even stayed at this hotel yet (entered a fake vacation date so i could submit this review), but have found the staff to be very friendly and beyond accommodating over the phone and with my reservation. I cannot rate the room or cleanliness yet, but the service is top-notch and I had to write about it.
Heading to NOLA with fiancee to celebrate our engagement and we really wanted a balcony room. Since they were sold out online, I called over the phone and the receptionist was very knowledgeable, pleasant, and polite, while informing me that the only remaining balcony rooms available were with two double beds, rather than a queen or king. Despite being too tall to comfortably fit on a double bed length-wise, my fiancee and i really wanted the balcony room and decided that we could share one of the double beds, so I booked the room and crossed my fingers that we might be able to switch upon check-in. I noted my request for a queen or king bed in the reservation, but assumed it would never be considered after the agent completed the booking. I received the confirmation email shortly afterwards with my double bed balcony room.
The very next day, I got a new confirmation email from the hotel switching me to a balcony room with a king bed, just as I had wanted. I was very pleased since I've never had any luck with the larger corporate hotels honoring requests and assumed that, once the room was booked, my request would be completely forgotten.
Seriously, I tried calling the nearby Inn on Bourbon only to speak to a corporate booking agent who didn't even know anything about New Orleans, the hotel, or the rooms, and just wanted a credit card to put into the computer for to do the booking. Here, at Hotel St. Marie, I spoke to someone who knew the premises, was happy to answer my questions, and even honored my request the following day when, i assume, they received a cancellation. I couldn't be happier right now.
- Official Description (provided by the hotel):
- Intimate French Quarter Hotel situated 1/2 block off Bourbon Street & 5 minutes from central business district. ... more less
- Reservation Options:
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- Also Known As:
- St Marie Hotel
- Saint Marie Hotel New Orleans