The staff at the desk was very pleasant. And the hotel was very clean. Our room was a nice size for an old NOLA hotel. Bathroom was a little small, so if you are a big person it could be a little tight. The only thing I noticed right away in our room was the carpet was stained. And the pillows were hard, not fluffy like usual hotel pillows. But we have stayed in New Orleans quite a few times and somewhere different each time. I would definitely stay again...great location by the way.