I recently stayed at this hotel for two nights. It being my first time in New Orleans, and wanting to splurge a bit, I reserved a split level suite. I arrived at the hotel early, around 10AM, and my room was already available, which was great. The front desk clerk was so nice and check in was quick and pleasant. The suite, though, was pretty depressing. It was just too old and worn...the carpet was absolutely disgusting and thread bare in places. I went back to the front desk and explained I was not happy with the room. (I travel extensively and have stayed in so many hotels and inns the world over. In no way was the room I was given remotely worth the $450 or so per night.) I asked to be downgraded to a basic double room with french doors overlooking the pool. This room was less than half the price and I was much happier with it. The carpet was still the old and dirty looking, but the rest of the room was pleasant and the view of the pool deck was lovely. The room was very clean and the beds were comfy. Maid service was excellent. Plenty of fresh towels. It was good value for the money and a quiet, serene spot right in the middle of the French Quarter. The most outstanding quality of this hotel is the employees. Each and every person I came into contact with was the nicest they could be. This is one of the reasons I ended up giving this hotel four stars. That along with the location and the fabulous Sunday brunch. Although I will now be traveling to New Orleans quite often, as my daughter will be attending college there for the next four years, I probably won't stay here again as I like the extra room a suite provides. I am willing to pay more for this, but I expect the accomodation to be worth the money. On the other hand, the basic pool view room was alot less expensive and is a great value for the location, the wonderful pool area, and the nicest empolyees i have ever come across in a hotel. One final thought, they do not have the flat screen tv's the website advertises. I asked about this and was told a few of the rooms have them, but most do not.