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“Great Hotel right in the heart of the Quarter!” 5 of 5 stars
Review of Royal Sonesta Hotel New Orleans

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Royal Sonesta Hotel New Orleans
4.0 of 5 Hotel   |   300 Bourbon Street, New Orleans, LA 70130   |  
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Royal Bed & Breakfast
Ranked #29 of 156 Hotels in New Orleans
Certificate of Excellence 2014
Atlanta, Georgia
Senior Reviewer
10 reviews 10 reviews
Reviews in 2 cities Reviews in 2 cities
19 helpful votes 19 helpful votes
“Great Hotel right in the heart of the Quarter!”
5 of 5 stars Reviewed April 17, 2010

I've stayed at the Royal Sonesta 3 times now and have had great experiences each time. This past time was for my bachelor party and I must say everyone agreed that this was a great hotel! You can't beat the location - right in the heart of the quarter. Everyone we encountered working at the hotel was friendly and helpful. The rooms were fantastic and actually exceeded my expectations which is something not often encountered. (we got a bourbon balcony as well as a large two bedroom presidential suite- the suite was absolutely incredible). Bottom line, when I go back to New Orleans, this is where I want to stay...

  • Stayed March 2010, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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2,514 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Madison, Wisconsin
Senior Contributor
33 reviews 33 reviews
29 hotel reviews
Reviews in 19 cities Reviews in 19 cities
94 helpful votes 94 helpful votes
5 of 5 stars Reviewed April 15, 2010

My wife and I recently returned from a five-day, four-night stay at the Royal Sonesta on Bourbon Street. On the whole, we were very pleased with our stay.

First, the hotel is right in the heart of the action on Bourbon Street, with all of the fun, revelry and debauchery literally right out the front door. However, despite its central location, the hotel is an oasis in the midst of everything occurring outside. The lobby of the hotel is opulent and clean. The hotel has done a subtle job of deterring the rabble from Bourbon Street from coming into the hotel unless they have reason to (bathrooms not immediately evident, etc.), so even in the middle of everything Saturday night, the lobby was quiet. Once into the hotel, the facility is very quiet, with little outside noise audible. There is a lovely, quiet courtyard off the lobby, which offers a nice place to have a cup of coffee in the morning.

Our room was generally nice and clean, and the housekeeping throughout the hotel was very good. The bed and pillows were comfortable and there was plenty of storage in the room. Our bathroom was a little on the small side with a very tight layout. The shower had average water pressure, and the toilet took a little extra effort to flush. Nothing, however, that would prevent us from taking up in the same room again.

We did take advantage of the pool and the fitness room each a couple of times. The pool and pool deck was nice, if perhaps a little old in appearance. The pool bar was closed during our stay, perhaps due to occupancy. The fitness room is basic, with two treadmills, three elliptical machines, a stationary bike and a half-dozen weight machines. The room was a little sweaty and despite modest occupancy, was often busy, with a wait for the cardio machines.

The staff at the hotel is generally very helpful and welcoming, especially the bellmen, who were quick with a quip, a tip on where to go, and pointers on the hotel and NOLA. The only small flap with the staff was at check-in. We were early to the hotel and our room was understandably not ready. The clerk offered to give us a call when the room was ready but never did. However, it really didn't affect our afternoon, so it was water under the bridge.

One last note: Should you find yourself at the Royal Sonesta on a Sunday morning, we would absolutely recommend the brunch at Begue's. While we aren't sure how it is any other Sunday, it was truly a spectacular experience on Easter Sunday. Decadent food and wonderful service. From everything else we've heard, it is similar every week. Also, Irwin Mayfield’s jazz club in the lobby was a nice feature that would be worth your time.

In closing, my wife and I would absolutely stay at the Royal Sonesta the next time we visit New Orleans and highly recommend it.

  • Stayed April 2010, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Columbus, Ohio
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed April 14, 2010

Ok let's make a few assumptions clear:

The Royal Sonesta is on Bourbon Street...check.
Bourbon Street is "the dirtiest street in America"...check.
You stay on Bourbon Street because you want to experience NOLA...check.

That said, The Royal Sonesta is one of the MOST Authentic NOLA experiences you will ever get. Prices are high, people are nice (to your face), and Bourbon street is one stinky place! That's New Orleans!!!

The room we were in (Courtyard View) was very nice. It was suprisingly quiet from 1am-4am (couldn't hear any street noise). The room was a typical room with two beds and a nice bathroom. The hotel is in the middle of everything and is perfect for partiers and sightseers.

**NOTE: I do NOT recommend bringing children to NOLA. It's a place for adults only. There are strip clubs on every corner and alcohol bars every two steps. So please, don't bring the kiddies.

Back to the hotel. Bellhops were polite...but they DO expect a tip. If you tip them any less than $5 expect delays or lost luggage. The front desk people are wonderfully polite to your face (just don't evesdrop on them). The hotel is georgous. The food is so-so. I recommend the seafood resturant/bar across the street--better food, better prices.

So here's the bottom line...expect to pay $$ and smell the stench that is NOLA. Expect the hotel to be polite and clean. But don't expect to see service like New York or Las Vegas offers. This is NOLA and it's like it's own little country. Enjoy!!

  • Stayed October 2009, traveled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Toronto
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed April 11, 2010

I really like this hotel. It is not perfect; the pool should be heated off-season (or at least use a solar blanket), and the carpets never look quite clean (the rest of the rooms are fine), but there are plenty of excellent qualities that keep us coming back.
The staff are very helpful and some of them actually remember us (we come about every 18 months or so) from visit to visit. The setting is perfect. You can enter and exit on crazy Bourbon street or come and go on a quiet side street. The courtyards are very pretty and the marble and crystal packed lobby is charming. If you want a quiet stay, ask for a room that faces the interior courtyard and/or pool (always our choice... and we have never been disturbed by noise). If you want action and excitement, ask for an exterior balcony room. Some face Bourbon and some face side streets. The beds are good, the linens are great.
I hear that the restaurants are okay, but I confess that we have never eaten at any of them (except the coffee shop) because there are so many other fantastic places to eat within walking distance. We have occasionally ordered room service for our young child and it was always fine.
We have been here both pre and post Katrina and are happy to say that it has remained a great place to stay. There are cheaper options in the French Quarter, but if you are not on a budget, I highly recommend the Royal Sonesta for families or couples.

  • Stayed April 2010, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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louisiana
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed April 10, 2010

the royal sonesta jazzclub looks nice at first but its a trap! the prices on the menu are mostly incorrect. upcharges out of the blue that you are forced to pay. the management was invisibile.. meaning the manager some guy named Thomas, was never to be found even after many requests.
we wanted to discuss why there was no abita bears and why the prices on the table tents were incorrect. of coarse we were never able to make these inquiries.

in closing steer clear of this Jazz club inless your interest is hidden fees and tourist traps.
On the other hand my waitress was very pleasent. she assured me she would do all she could to reolve my issuses and is the only reason my party and I stayed. Thanks Patrice.

  • Stayed April 2010, traveled with friends
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anchorage, Alaska
Senior Contributor
45 reviews 45 reviews
17 hotel reviews
Reviews in 21 cities Reviews in 21 cities
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed April 9, 2010

The Royal Sonesta is a wonderful place to stay. It is right in the heart of the French Quarter and within walking distance of everything. We had a basic room which was nice and clean. The staff was friendly and professional. Will stay again.

  • Stayed April 2010, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Michigan
Top Contributor
58 reviews 58 reviews
58 hotel reviews
Reviews in 31 cities Reviews in 31 cities
82 helpful votes 82 helpful votes
4 of 5 stars Reviewed April 9, 2010

We go to new orleans every year and this was our second time staying at RS. We stayed for 4 nights over Easter weekend for a very reasonable rate through travelocity. We had a king room on the 3rd floor with a view of bourbon street. We did not hear any noise from bourbon street and loved that the pool and fitness center are also on the 3rd floor. The room was clean and nice. The bed slightly hard but comfortabe, the a/c worked great, the bathroom small but sufficent. We enjoyed lounging by the pool during the day and hitting the local restaurants and bars at night. We love muffalettas from the central grocery store. We also tried a few new resturants this trip and all were good - galvez, turtle bay, voila and bamboo sushi. We also had some luck at the casino which was great. We love new orleans and would definitely recommend royal sonesta.

  • Stayed April 2010, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Royal Sonesta Hotel New Orleans

Address: 300 Bourbon Street, New Orleans, LA 70130
Phone Number:
Location: United States > Louisiana > New Orleans
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Luxury Hotel in New Orleans
#15 Family Hotel in New Orleans
#16 Romantic Hotel in New Orleans
#21 Business Hotel in New Orleans
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Royal Sonesta Hotel New Orleans 4*
Number of rooms: 483
Official Description (provided by the hotel):
The Royal Sonesta Hotel is an Authentic New Orleans Experience located in the heart of the French Quarter on world famous Bourbon Street, within steps of world-famous restaurants, antique shops, and premier tourist attractions. A landmark in New Orleans since 1969, its atmosphere reflects a strong European influence and Southern charm, with its elegant marbled lobby, tranquil fountains and sparkling chandeliers. The 500-room hotel features a secluded tropical courtyard, a beautifully landscaped outdoor pool, fitness center and five unique restaurants and lounges. ... more   less 
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Also Known As:
Sonesta Hotel New Orleans
New Orleans Royal Sonesta
New Orleans Sonesta Hotel
Sonesta New Orleans
Royal Sonesta Hotel

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