I have stayed for 6 nights and they have been nice.
On arrival the bell man was excellent and attentive, after that initial check in only one out of the four I saw on duty was nice and polite, this is not what I expect from a hotel of this level.
Check in and concierge were helpful.
The room was nice, clean and well maintained.
The best members of staff my whole stay were my housekeep lady who was smaller than her cart and worked her socks off and the chap that stocks the mini bar. I never once used it but daily he came to check and chatted politely each day.
The breakfast room service ladies and gents were very friendly and checked your order on delivery to make sure it was all as ordered.
The coffee shop pj's was open from 6am but room service stopped at midnight, for a hotel of this class to not have coffee/ tea available for 25% of the day is poor, this really needs to be looked in to.
The pj's staff were a lot more interested in chatting to each other than providing fast efficient service to customers and god help you if you were behind a good looking chap in line.....it would take even longer.
- Also Known As:
- Sonesta Hotel New Orleans
- New Orleans Royal Sonesta
- New Orleans Sonesta Hotel
- Sonesta New Orleans
- Royal Sonesta Hotel
- New Orleans Sonesta
- Official Description (provided by the hotel):
- The Royal Sonesta Hotel is an Authentic New Orleans Experience located in the heart of the French Quarter on world famous Bourbon Street, within steps of world-famous restaurants, antique shops, and premier tourist attractions. A landmark in New Orleans since 1969, its atmosphere reflects a strong European influence and Southern charm, with its elegant marbled lobby, tranquil fountains and sparkling chandeliers. The 500-room hotel features a secluded tropical courtyard, a beautifully landscaped outdoor pool, fitness center and five unique restaurants and lounges. ... more less
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