We came to New Orleans for a family wedding, and planned to stay for four nights. We were upgraded to the concierge level, which was fantastic, with a lovely lounge with continental breakfast and cocktail hour. The hotel was immaculate, beautiful, and a perfect respite from the noise and clamour of Bourbon Street - you could walk in from the street and suddenly be in a quiet, cool lobby. Rooms were beautiful and clean. The bed is just amazing. During our stay, Superstorm Sandy hit our hometown in New York. We ended up stranded for almost an extra week, and the staff accommodated us in the same room, at a great rate, and could not have been more helpful and supportive (New Orleans understands hurricanes!). Without their help, I don't know what we would have done. Others in the hotel were in the same predicament and everyone was assisted in the same way. Every staff member was terrific, especially the hostess and staff in the Concierge lounge. They took good care of us during an unbelievably trying experience.
I can't recommend this hotel enough - best experience ever, anyplace. We will be back!