We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Royal Treatment” 5 of 5 stars
Review of Royal Sonesta Hotel New Orleans

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 12 more sites!
Save
You added Royal Sonesta Hotel New Orleans to your Saves list
Royal Sonesta Hotel New Orleans
4.0 of 5 Hotel   |   300 Bourbon Street, New Orleans, LA 70130   |  
  |  
Hotel website
  |  
Hotel packages
  |  
Hotel amenities
Ranked #29 of 155 Hotels in New Orleans
Certificate of Excellence 2014
austin
Top Contributor
91 reviews 91 reviews
13 hotel reviews
Reviews in 21 cities Reviews in 21 cities
181 helpful votes 181 helpful votes
“Royal Treatment”
5 of 5 stars Reviewed July 22, 2013

The RS is a nice, quiet hotel in the heart of Bourbon street. The lobby and lounge is quite inviting with a great jazz band playing every night we were there. The first night of our stay, a street construction crew started jack hammering outside our window, at 11:00PM, five floor down. A call to the extremely nice front desk clerk got us moved to another room, within minutes, on the other side of the hotel and away from the construction noise. It is service like that that made our stay very pleasant. The rooms are clean and comfortable. Every person on the hotel staff was extremely nice, friendly and above all informative.

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colleen M, Manager at Royal Sonesta Hotel New Orleans, responded to this review, August 13, 2013
First and foremost, we want to thank you for your review of the Royal Sonesta and Irvin Mayfield’s Jazz Playhouse. We apologize that street construction initially caused you some discomfort, but we’re thrilled that our dedicated front desk agent was able to accommodate you with a more comfortable guest room. We hope to see you again here at the Royal Sonesta on a future trip!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

2,478 reviews from our community

Traveler rating
    1,389
    721
    232
    77
    59
See reviews for
298
1,053
76
341
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (831)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Honolulu, Hawaii
Senior Contributor
22 reviews 22 reviews
8 hotel reviews
Reviews in 12 cities Reviews in 12 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed July 22, 2013

Loved our stay at the Royal Sonesta from the welcoming helpful staff to the well-appointed room. Bed was comfy and the room was very quiet considering the location. We opted for the R Club Level Room with a private elevator and its special amenities. Loved the R Club lounge for breakfast and happy hour. Staff on this floor was exceedingly helpful and considerate.
Right outside the hotel everything is happening. You are on Bourbon Street and near Music Legends Park. You can walk to Jackson Square, French Market and to the Mississippi River.
The Desire Oyster Bar located in the hotel has some of the best BBQ shrimp to be had. Nice bonus.

Room Tip: For that special touch choose the R Club Level.
See more room tips
  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colleen M, Manager at Royal Sonesta Hotel New Orleans, responded to this review, August 13, 2013
We are so happy that you chose the Royal Sonesta on your recent trip from Hawaii! Thank you for the kind words on our R Club staff and all the amenities that our 7th floor concierge level has to offer. We’re also pleased that you enjoyed our convenient location within the historic French Quarter and the fresh Gulf seafood at Desire Bistro & Oyster Bar. Be sure to check out other hotels in the Sonesta Collection, located in South America, Egypt and the United States, on your future travels.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fort Myers, Florida, United States
Top Contributor
59 reviews 59 reviews
15 hotel reviews
Reviews in 27 cities Reviews in 27 cities
92 helpful votes 92 helpful votes
5 of 5 stars Reviewed July 22, 2013

Not only was the service excellent, and the hotel beautiful in every detail, but they had a world class restaurant with two famous chefs, and a great jazz bar located here. Parking was pricey, but in line with other hotels in the French Quarter. A cocktail convention was in town and so the lobby was very crowded and busy, but maybe New Orleans on Bourbon St isn't the place for peace & quiet. Even though the hotel was full, service was quick and friendly in all areas.

Room Tip: Rooms facing the court yard are quieter.
See more room tips
  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colleen M, Manager at Royal Sonesta Hotel New Orleans, responded to this review, August 13, 2013
Deb, we appreciate your taking the time to share this feedback on your stay with us during the annual Tales of the Cocktail event. We are delighted that you found our service, our hotel and our many amenities so delightful. We hope that you will return to the Royal Sonesta on a future stay to New Orleans!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tallahassee, Florida
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed July 22, 2013

I went with my boyfriend during 4th of July weekend for the essence festival. We arrived at around 2 pm and bourban street was already packed. It was hard to get to the hotel bc of all the people in the streets. Check in was easy but BEWARE parking was $36.00 per day in addition to the $280 per night we were paying to stay there. The only bad thing was that our bathroom sink was clogged and it drained very slowly...disgusting. We just resorted to brushing our teeth in the shower. The party lasted all night on bourban street but we usually were back in the room by 11ish. The noise didnt hinder our sleep. DO NOT stay here if u plan on using your vehicle to see the city. It will be a nightmare maneuvering around the drunkards. The police also block off certain streets so if u don't know the area it can be tricky getting back to the hotel.

  • Stayed July 2013
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed July 22, 2013

My husband and I stayed at the Royal Sonesta for two nights in an R Club room. We enjoyed the R Club lounge for breakfast and happy hour drinks/appetizers, which is included in the price of the room. However, the room is in need of an update. The wallpaper was starting to pull away from the walls, furniture was a bit banged up, air conditioning cooled nicely at times, and did not do a great job other times. The R Club rooms are expensive and I feel that, although the Lounge was nice, the room is overpriced for the shape it is in. The bed was very confortable. The bathroom is functional, small with a small tub. The room was very clean and smelled nice when we walked in. Room service delivery was fast and friendly. The pool at the hotel is small and gets very crowded. The location of the hotel can't be beat. Also, the R Club rooms are quiet. We did not hear outside noise at all. The R Club lounge hours are 7:30am-10:30am for breakfast (until 11:00am on Saturday & Sunday). The cocktail/happy hour is every night from 5:00pm-7:00pm. The lounge area has balcony with nice views.

  • Stayed July 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colleen M, Manager at Royal Sonesta Hotel New Orleans, responded to this review, August 13, 2013
Thank you for staying in the R Club at the Royal Sonesta Hotel during your recent visit. We are pleased that you enjoyed our location in the historic French Quarter but disappointed to learn that the condition of your guest room was not what you expected. We will work closely with our engineering team to repair the wallpaper and the air conditioning problems so that we can prevent those issues from reoccurring in the future. Thank you for your review and we hope to welcome you back to the Royal Sonesta hotel in the future!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Snohomish, Washington
Senior Contributor
36 reviews 36 reviews
30 hotel reviews
Reviews in 24 cities Reviews in 24 cities
232 helpful votes 232 helpful votes
4 of 5 stars Reviewed July 21, 2013

The Royal Sonesta Hotel New Orleans is a classy lodging option with excellent customer service. There is good reason for why this hotel receives many positive reviews and I can only second the comments made by several other reviewers. Once you pass through the entrance doors you encounter an atmosphere of old-world elegance, comfort and luxury. Just walking through the lobby is a wonderful experience given its form and décor comprised of crystal, marble, bronze and traditional furnishings. It evokes a feeling of European elegance imbued with a tropical aura because of the ornamental flower arrangements. Both the garden courtyard with fountain and the pool terrace help perpetuate the tropical impression. Though built about 44 years ago, the facade of the hotel looks like typical 1830s New Orleans row houses - a unique architectural style in the French Quarter – so as to preserve the character of the Vieux Carre. The hotel is centrally located in the heart of the French Quarter right on Bourbon Street between Bienville and Conti Streets. The hotel pretty much occupies the entire block with a physical configuration that creates a quadrangle containing the pool area. Basically, a sensation of calm and opulence envelops you once you are within the confines of the hotel. Customer service, quality and the overall setting help make the place. The staff is courteous and attentive and they seem genuinely concerned about their guests’ welfare. The rooms are clean and comfortable but a tad small and somewhat unexceptional – this is true at least for the lower room categories. Given the impression made by the lobby and common areas I was expecting a little more refinement. The rooms are furnished and decorated to evoke a sensation of sedate elegance which, in my opinion, is not fully realized. The bathroom was well-appointed and clean but small. However, one truly irritating quirk was the awkward position of the toilet paper holder/roller relative to the way one sits on the commode. The tissue roll is located behind you but mounted low on the wall and at a 90-degree angle relative to the direction of pull; the consequence being that pulling paper off the roll nearly always resulted in the tissue paper tearing apart because of the sideways pulling motion and the roller not turning. I don’t know if this situation was unique to this room only but it was aggravating. On a more positive note, housekeeping was good and the maids were responsive to any requests for bathroom sundry items. In our case, we were in Room 4199 on the “quiet” side of the hotel. We had specifically requested the quiet side so as to not be bothered by street noise. For those interested, the rooms facing outward on the east side of the main building overlooking the private alleyway dividing the main edifice from an adjoining annex, which is also part of the hotel, are very quiet. There is no view other than beholding the façade of the annex building directly across from your window – but, on the positive side, there is no street noise whatsoever. For the sake of privacy keep the curtains closed. Though we came to visit the French Quarter and partake of the various cultural activities and venues to be enjoyed therein, I can easily see couples opting to “hole up” inside their room for a few days and enjoy a romantic interlude. There is no reason to leave the confines of the hotel to have a great time! An enjoyable feature of this hotel is their outdoor pool and sunbathing deck which can be a relaxing respite after spending time wandering around the French Quarter. Both the layout and fixtures in this recreational facility are more synonymous with the arrangement that one may find at a waterfront resort - particularly when you add in the bar and eatery coupled with the ambient music heard in the background (through speakers). While lazing in a chaise longue and sipping a tropical cocktail, if one closes their eyes and clears their mind, one can easily forget where they are and, instead, think they are somewhere far away – certainly not in the heart of downtown New Orleans. Only by opening your eyes and seeing the surrounding structure brings you back to reality. Given the climate of New Orleans during the summer season – hot, humid and sunny - the pool is not only very popular but also quite lively. However, finding a vacant chaise longue can be difficult during the afternoons. Another neat aspect was that people were friendly and strangers would talk to each other. Lastly, it is worth noting that the prices of cocktails and food from the poolside bar/grill were not bad and, in fact, equal to the prices found at most other hotels of comparable stature as well as that of many resorts. The hotel’s website (via the Sonesta website) is fairly well-designed, informative and contains some photographs. We recommend that prospective customers check it out. After all this positive commentary one may naturally ask – what are the negatives? There are none per se. But, there are a few things you may wish to consider. They are subjective in nature and may be inconsequential for some. Though we did not stay in a room facing outward towards the circumjacent streets and experience it firsthand, I could see how traffic and related street noise could be troublesome at certain times. Bourbon Street in particular can be a very active and loud thoroughfare in the late afternoon and evening hours and even more so on Friday and Saturday nights or during holiday periods. Obviously, for early and light sleepers as well as people from other time zones, such noise can make sleeping difficult and the room environment less relaxing. But, this is something that can happen at other hotels situated in an urban environment. Of course, some people want to overlook Bourbon Street, or Bienville and Conti Streets, in order to take in the “scene” from their rooms and participate in the festivity. Another issue may be the “party” atmosphere of the French Quarter which, occasionally, carries over into the hotel in the form of ill-mannered conduct by guests. This rude behavior detracts from the decorum of the hotel. For the mature portion of the population as well as those seeking tranquility this hotel may not be the best choice. The hotel is popular with the younger crowd and frequently serves as a venue for bachelor and bachelorette parties, guy and gal getaways, etc. Unfortunately, a few of these guests seem to forget where they are and think they can do whatever they want, disregard hotel policies, consume too much alcohol, become loud or disruptive and, through their actions, disrespect their fellow guests. During our four-night stay, we personally observed two occurrences where hotel security intervened because of unacceptable conduct by guests of the younger generation. Of course, these types of incidents can happen elsewhere – particularly, at other hotels in the French Quarter – where a party atmosphere typically prevails. Though reasonably functional, the pool terrace could use a few sun umbrellas to provide shade for the chaise longues surrounding the pool along with a better variety in background music. I suspect the song selection was more a function of the bar tender’s personal likes without regard to the diverse and multigenerational demography of the hotel guests. I think it would behoove the hotel to establish a more mainstream song repertoire when it comes to the type(s) of music played similar to that found at other waterfront resorts – think soft rock, pop, R&B, reggae, calypso, salsa, tejano, or a mix of these genres. When the hotel is full or when the weather is truly idyllic, finding a vacant chair can be difficult. Several guests stake out their chaise longues in the mid- to late morning and then “hog” their spot(s) most of the day. Another issue at the pool area was smoking. While there is no smoking inside the hotel the same is not true for the outdoor areas within the hotel. If you are a non-smoker then hanging out at the poolside may become unpleasant because some of your fellow guests will be smokers and the odor from their cigarettes can be strong. Depending on the prevailing breeze or lack thereof, the wafts of smoke would drift in your direction and there was little you could do about it. Your chaise longue or bar seat was fixed in its location so you could not easily move it. Furthermore, if you thought relocating yourself to avoid the smokers was the solution - unfortunately, that too could be a problem because there may not be any other vacant chaise longues or bar tables to move to. The point being made here is that you could not simply move elsewhere to avoid the smoke – nor should you have to! To be frank, the smokers appeared to be ignorant, oblivious or inconsiderate of their fellow guests. Unfortunately, there is no easy solution unless the hotel establishes clearly defined smoking and non-smoking areas around the pool and bar and then enforces the policy for the consideration of all guests. The cost of utilizing the mini-bar is high and I highly recommend buying your drinks and snacks elsewhere. There are plenty of options nearby. Moreover, in light of the very sophisticated control system for monitoring consumption I strongly suggest that you don’t go near it at all – unless you truly wish to – and keep the kids away from it or you may incur charges even though you didn’t use anything. To avoid using the hotel’s internet services and costs associated therewith I had my own mobile Wi-Fi device with me. Parking is available at the hotel but it is very expensive. Though street parking can be found throughout the surrounding area the parking rules, time limits and payment methods are complicated such that I advise against parking on the street. It is NOT worth the hassle!!! There are parking garages nearby that charge less than the hotel but, not necessarily a lot less. The best solution – particularly if you don’t need your vehicle while staying at the hotel – is utilizing one of the parking lots within the area but slightly further away from the hotel that proffer discounted rates by pre-booking or via coupons and promotional codes. I obtained a discount code online from the website of one of the lot operators with allowed me to pay just $10.00/day (a heck of a lot less than the cost of overnight parking at the hotel). This particular lot was in the southwestern fringes of the French Quarter within 10 minutes-walk of the hotel. Check out the website for Central Parking in New Orleans which has three lots in the French Quarter that may offer discounted rates. Finally, in light of my aforementioned observations regarding certain expensive services found at the hotel, I wish to make an overall comment about the cost of using this hotel. This is a high-end hotel and thus it is not a cheap lodging option for staying in New Orleans – particularly with the addition of the lodging tax (13% or so). However, for what you get – a taste of old-world elegance, indulgence and service – the rates and prices charged by this hotel are relatively fair. On numerous occasions I have either observed or experienced many other hotels and hotel chains within the peer group to which this hotel belongs, as well as several lesser-tier hotels, both in New Orleans and elsewhere, charging higher room rates but without the pleasurable experience. Moreover, with a little effort, you may be able to obtain reasonably-priced room packages through select third party, internet booking sites and online travel agencies. That is what we did and we got a Deluxe King Room – their lowest category - for about 60% less than posted rack rates. There are certainly many less-expensive lodging options to be had in New Orleans. However, at this point it is important to recall the old adage that you get what you pay for. One of the benefits of higher pricing is that it normally ensures a better level of clientele. Apropos our stay, we obtained a greater level of comfort, satisfaction and enjoyment that may not have been experienced at lesser-priced and/or lower grade hotels. We highly recommend this hotel because of its traditional appearance, elegant feel, clean and comfortable rooms and great customer service.

  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colleen M, Manager at Royal Sonesta Hotel New Orleans, responded to this review, August 13, 2013
We want to thank you for staying with us here at the Royal Sonesta Hotel and for your thorough review. We appreciate the kind words you have for our hardworking and dedicated staff. We will take your comments about the toilet paper dispenser and pool umbrellas into consideration for our upcoming renovations in 2014. We do review our parking rates twice yearly to ensure that they are competitive with other garages in the area and will doing further research based on your experience as well. Additionally, we do offer complimentary WiFi to our guests throughout the guest rooms and public spaces in the hotel. Thank you again for your stay and for recommending our hotel to other travelers. We hope to welcome you back again in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lake Zurich, Illinois
Contributor
12 reviews 12 reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed July 21, 2013 via mobile

We had a great stay! This hotel looks run down from the outside, but is spectacular inside as is the staff, quality of food and drinks, and quality of the rooms are spectacular. The pool is small and gets crowded quickly on the weekends.

Stayed July 2013, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colleen M, Manager at Royal Sonesta Hotel New Orleans, responded to this review, August 13, 2013
Kelley, we are thrilled that you had such a spectacular time here at the Royal Sonesta! We look forward to seeing you again on a future trip to New Orleans.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Royal Sonesta Hotel New Orleans? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Royal Sonesta Hotel New Orleans

Address: 300 Bourbon Street, New Orleans, LA 70130
Phone Number:
Location: United States > Louisiana > New Orleans
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#12 Luxury Hotel in New Orleans
#14 Family Hotel in New Orleans
#18 Romantic Hotel in New Orleans
#23 Business Hotel in New Orleans
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Royal Sonesta Hotel New Orleans 4*
Number of rooms: 483
Official Description (provided by the hotel):
The Royal Sonesta Hotel is an Authentic New Orleans Experience located in the heart of the French Quarter on world famous Bourbon Street, within steps of world-famous restaurants, antique shops, and premier tourist attractions. A landmark in New Orleans since 1969, its atmosphere reflects a strong European influence and Southern charm, with its elegant marbled lobby, tranquil fountains and sparkling chandeliers. The 500-room hotel features a secluded tropical courtyard, a beautifully landscaped outdoor pool, fitness center and five unique restaurants and lounges. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Orbitz, Sabre Hospitality Solutions, BookIt.com, Amex, Hotwire, Priceline, Hotels.com, HotelTravel.com, EasyToBook, Odigeo, TripOnline SA and Tingo so you can book your Royal Sonesta Hotel New Orleans reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Sonesta Hotel New Orleans
New Orleans Royal Sonesta
New Orleans Sonesta Hotel
Sonesta New Orleans
Royal Sonesta Hotel

Owners: What's your side of the story?

If you own or manage Royal Sonesta Hotel New Orleans, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.