We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Fantastic! Boutique "New Orleans" feel, right in the heart of it.” 5 of 5 stars
Review of Royal Sonesta Hotel New Orleans

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Save
You added Royal Sonesta Hotel New Orleans to your Saves list
Royal Sonesta Hotel New Orleans
4.0 of 5 Hotel   |   300 Bourbon Street, New Orleans, LA 70130   |  
  |  
Hotel website
  |  
Hotel packages
  |  
Hotel amenities
Special Offer
25% Off Winter Escape
Ranked #24 of 154 Hotels in New Orleans
Perth, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Fantastic! Boutique "New Orleans" feel, right in the heart of it.”
5 of 5 stars Reviewed June 23, 2013

Usually we look at the names that we know, but decided to try this one after reading the trip advisor reviews. We were so glad that we went with this, the hotel is beautiful and has that lovely New Orleans feel. It was right in the heart of it, where you could step out onto Bourbon Street... I was worried at first that it would be too noisy (I didnt' realise Bourbon Street was so wild) but it was great, we had no problem. Highly recommend this hotel, really couldn't fault it.

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colleen M, Manager at Royal Sonesta Hotel New Orleans, responded to this review, July 15, 2013
We are so honored that you chose to stay at the Royal Sonesta rather than one of the more commonly known hotel brands. We’re happy that you enjoyed the location and found the hotel beautiful. On your future travels, we hope that you will consider one of our other Sonesta Collection hotels located throughout the United States, South America and Egypt.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

2,380 reviews from our community

Traveler rating
    1,344
    689
    218
    73
    56
See reviews for
292
1,013
75
322
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (794)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Denton, Texas
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed June 21, 2013

My husband and I loved this hotel. The staff was amazing- helpful and friendly. The room was lovely with a fabulous bed, bedding, and every comfort you could ask for. (I especially loved the turn down service. The jazz upon return to our room was nice.) We loved our room service breakfasts every morning. The berries and pancakes are a must try! Our belongings were never disturbed at all and our room was kept perfect. We had a patio right on Bourbon St. and while you could hear some street noise it was certainly expected being a very busy street and I wasn't disturbed by it at all. I slept wonderfully.
It is steps away from fun shops and delicious food- PERFECT LOCATION. A very short walk to catch the trolley.
I can't think of one single negative. We loved it!

Room Tip: We stayed right on Bourbon with a balcony. I recommend it if you want a birds eye view of the going...
See more room tips
  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colleen M, Manager at Royal Sonesta Hotel New Orleans, responded to this review, July 15, 2013
Thank you for choosing the Royal Sonesta for your vacation. We are so happy that our hospitable staff provided you with wonderful service and that you found your Bourbon balcony room comfortable and exciting. Please come back and visit us again the next time you are in New Orleans.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Champaign, Illinois
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed June 18, 2013

We were there with a 21, 23 and 31. We got a double room for the two boys. It was wonderful! My husband, myself and daughter were in one of the 2-level suites. The air conditioner was not working right and the main level was freezing, while the upper level was quite hot. Several maintenance workers were trying to get it corrected, but they could not. One day, housekeeping did not even show up till after 4pm, and when my daughter answered the door (she wasn't feeling well) the maid just left towels and took off; not offering if we needed anything else. The sofa was a pull-out bed, but yet there was no bedding anywhere to be found in the suite. Overall, for the money, we were very disappointed. The location is great and the employees are friendly, but that did not make up for the overpriced suite.

  • Stayed May 2013, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colleen M, Manager at Royal Sonesta Hotel New Orleans, responded to this review, June 22, 2013
Paula, we want to thank you for your feedback. We strive to deliver an exceptional guest experience and it’s apparent that in this case we fell short. We are working with our engineering staff to repair the air conditioning system in the guest suite that you stayed in at the hotel. The experience that your daughter had with our room attendant is regrettable and our Director of Housekeeping is addressing this report. We hope that in the future you will consider staying with us again so that we can have another chance to give you the royal treatment here at the Royal Sonesta.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
St. Louis, MO
Top Contributor
122 reviews 122 reviews
47 hotel reviews
Reviews in 50 cities Reviews in 50 cities
138 helpful votes 138 helpful votes
4 of 5 stars Reviewed June 18, 2013

This was my fourth time down to New Orleans. I chose the Royal Sonesta due to Tripdavisor reviews, location and I really wanted that "New Orleans" experience over a more "mainstream" hotel. Got a good price ($199 with a $25 per day credit we used for parking) for a nice balcony room overlooking the courtyard.

We requested a non-smoking king room (I think the non smoking is hard to come by) and a courtyard balcony away from the Bourbon Street noise. We called a few days before arrival to reconfirm. When we arrived, they had us in a smoking room, but quickly rectified it. Our second room was well located, fourth floor overlooking the courtyard and away from the pool. I would guess this to be the quietest area, and we really enjoyed it.

The room itself is good sized, with a very comfortable bed, nice linens and robes to use. The bathroom is standard with a nice bowed out shower curtain and good bath products. Turndown service is nice, and includes two chocolates. The toilets are very loud, not only your own, but your neighbors. Also, during the weekend especially there are lots of rowdy guests, bachelor parties, slamming doors, screaming well into the wee hours, but hey, it's New Orleans.

The pool area is fine, but it's almost impossible to get a lounge chair on weekends. We didn't care, we just sat around the edge of the pool. Friday and especially Saturday the pool was rowdy, filled with mostly mid 20-ish tattooed boys getting drunk, doing cannon balls and generally being slightly to very obnoxious. Again, didn't care as it's New Orleans. BUT, Sunday by the pool was so nice, all the partiers were gone, we got chairs, it was calm and a whole different vibe.

Staff at the hotel extremely friendly and welcoming, especially the bartenders at the pool bar.

It is really an oasis in the middle of crazy. The lobby is so beautiful, with fresh flowers and no "Bourbon Street" smell, it feels so welcoming.

Small cons: The carpet in our room was dirty and stained, it needs a good carpet cleaning or really a replacement. Also, how do you get maids to take dirty glasses that we used for soda and wine over the weekend? They always just left them in our room.

Really enjoyed our stay, this is now our first choice in New Orleans and we will be back. I will probably stay during the week next time so it's a little less crazy.

Room Tip: If you want quiet, ask for a room overlooking the courtyard away from the pool.
See more room tips
  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colleen M, Manager at Royal Sonesta Hotel New Orleans, responded to this review, June 22, 2013
Thank you for staying at the Royal Sonesta on your most recent visit to New Orleans and for your detailed comments. We are happy that you found our staff friendly and enjoyed your guest room and our lobby. Please know that in the coming year we are planning renovations which will replace carpeting. In addition, we are going to address the Saturday pool observation with our security department. We look forward to seeing you again in the future!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Jersey
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
5 of 5 stars Reviewed June 18, 2013

Believe the reviews. This place is that good and then some. My wife an I stayed here June 6-10th for her 50th birthday. What a beautiful hotel. The service from the doorman, to the front-desk, to the bell-hops, and the R-club staff (and manager Darren?) was outstanding. We are glad we did the R-club which includes a nice breakfast buffet as well as happy hour (for 2 hours). We had quite the deal from Living Social that included coupons for the restaurants and jazz club. The pool was a great feature and something we took advantage of late in the afternoon after our adventures. The Desire Oyster Bar was a favorite of ours (2 nights). Try the grilled oysters and the crawfish Etouffe (sp?). The jazz club had some great talent. After spending the evening on Frenchman Street (quite good; walking distance), we came back and decided the Brass-aholics were the best act we had seen that entire night. The location is great -- we walked everywhere except for street car ride out to Commander's Palace (worth the ride). Will return with friends in tow (hopefully we get the great deal from Living Social again).

Room Tip: R-club -- away from the noise of Bourbon; breakfast and happy hour included plus concierge.
See more room tips
  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colleen M, Manager at Royal Sonesta Hotel New Orleans, responded to this review, June 22, 2013
We’re honored that you chose the Royal Sonesta for your wife’s 50th birthday celebration, and we’re thrilled that you enjoyed your stay on our 7th floor concierge level. It’s a pleasure to know how our hospitable team was able to make the occasion very memorable for you both. We can’t wait to see you and your friends next time!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pittsburgh, PA
Senior Contributor
24 reviews 24 reviews
23 hotel reviews
Reviews in 18 cities Reviews in 18 cities
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed June 18, 2013

The Royal Sonesta is a grand hotel with a great location. Walk through the doors and you are in a world far removed from the Bourbon Street craziness. This was our third stay at the R.S. Each time we have chosen to upgrade to the R level, which we feel is definitely worth it! The rooms are nicely decorated--even had fresh roses in the bathroom! The R level is on the 7th floor of the hotel. The added amenities include a daily hot breakfast and an evening cocktail time (5-7) which includes drinks and appetizers, both of which are served in the R level lounge. The hotel has a great pool and several restaurants as well as Irvin Mayfield's Jazz Playhouse. (Again, a venue far removed from what lies just outside). Mayfield's offers some of the best live entertainment nightly in a great atmosphere.

Room Tip: Be aware there is no food service (even room service) after midnight -- even on weekends--In New Orl...
See more room tips
  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colleen M, Manager at Royal Sonesta Hotel New Orleans, responded to this review, June 22, 2013
We’re always excited to read reviews from frequent guests like you! Thank you for the fantastic comments about the Royal Sonesta and the RClub. We are so pleased that you enjoy each and every stay with us and that you continue to return time after time. We can’t wait for your next visit!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wildwood Crest, New Jersey
Senior Contributor
41 reviews 41 reviews
18 hotel reviews
Reviews in 18 cities Reviews in 18 cities
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed June 17, 2013

Okay...I took my friend to New Orleans for the first time. I love this city and she loved it equally. This hotel is great but would have gotten an "excellent" rating if not for the lack of knowledge on the part of the night staff. Called saturday night to ask what time breakfast was served as it was included in our rate "I don't know" was the response call back in the morning. We called back at 7am and was told noon. As a precaution we called back at 10am and was told 11am...we hurried to dress and with 8 mins to spare got to breakfast. The next item was how old and worn the towels in our room was ....seriously at $300 per night? In addition, the rooms are a bit on the small side and the bathroom even smaller.

Get it together...I would love to stay at your hotel again but not before you assure me you will address these issues.

Now at Desire restaurant you have the sweetest lady named Ruthie working, take good care of her she is an absolute treasure. My friend and I just adored her.

  • Stayed June 2013, traveled with friends
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Prices are for 1 room, 2 adults
Price Your Stay

Been to Royal Sonesta Hotel New Orleans? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Royal Sonesta Hotel New Orleans

Address: 300 Bourbon Street, New Orleans, LA 70130
Phone Number:
Location: United States > Louisiana > New Orleans
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Luxury Hotel in New Orleans
#16 Romantic Hotel in New Orleans
#17 Family Hotel in New Orleans
#21 Business Hotel in New Orleans
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Royal Sonesta Hotel New Orleans 4*
Number of rooms: 483
Official Description (provided by the hotel):
The Royal Sonesta Hotel is an Authentic New Orleans Experience located in the heart of the French Quarter on world famous Bourbon Street, within steps of world-famous restaurants, antique shops, and premier tourist attractions. A landmark in New Orleans since 1969, its atmosphere reflects a strong European influence and Southern charm, with its elegant marbled lobby, tranquil fountains and sparkling chandeliers. The 500-room hotel features a secluded tropical courtyard, a beautifully landscaped outdoor pool, fitness center and five unique restaurants and lounges. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Expedia, AAA Travel Services, Cheap Tickets, Sabre Hospitality Solutions, Hotels.com, Priceline, BookIt.com, Despegar.com, Booking.com, TripOnline SA and Tingo so you can book your Royal Sonesta Hotel New Orleans reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Sonesta Hotel New Orleans
New Orleans Royal Sonesta
New Orleans Sonesta Hotel
Sonesta New Orleans
Royal Sonesta Hotel

Owners: What's your side of the story?

If you own or manage Royal Sonesta Hotel New Orleans, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.