We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Royal Sonesta Hotel New Orleans: Traveler Reviews

4.0 of 5
300 Bourbon Street, New Orleans, LA 70130
Hotel amenities
Royal Sonesta Hotel New Orleans
Ranked #7 of 150 hotels in New Orleans
Enter dates & see best prices*
Show Prices
*from our partners
Write a Review

1,445 reviews from our community

Traveler rating
    814
    427
    124
    41
    39
See reviews for
Families
174
 
Couples
602
 
Solo
46
 
Business
201
 
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
1 review
“European charm with lots of class!”
5 of 5 stars Reviewed December 3, 2012 via mobile

This is the only place I stay when visiting the French Quarter. My husband and I love the service and the high quality of all it's amenities. The hotel staff is friendly and accommodating. We make sure to visit our Sonesta family at least twice a year.

  • Stayed December 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask ACT_ARM about Royal Sonesta Hotel New Orleans
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colleen M, Manager at Royal Sonesta Hotel New Orleans, responded to this review
December 26, 2012
ACT_ARM, reading your review really made our day! The Royal Sonesta consistently strives to create an authentic New Orleans experience with the dining and entertainment experiences our guests have always imagined by offering the highest level of customer service possible. Inspiring comments such as yours reaffirm that we are reaching that goal. Thank you for your feedback and know that we truly value your patronage.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newton, MA, USA
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
31 helpful votes 31 helpful votes
“An Oasis of Class Among the Seediness”
4 of 5 stars Reviewed December 3, 2012

Let's face it. If you're over the age of 22, Bourbon Street is seedy. It may be fun, it may be wild, it may be the easiest place in the world to get hammered, but it is seedy. It is thus quite surprising to find the Royal Sonesta situated on this very street, and yet there it is, an island of class in a sea of debauchery.

The lobby is large and lovely, the staff was courteous and friendly and the room was quite nice. It wasn't overly large, but it was large enough. My particular room faced an inner courtyard, so it was completely immune to the noise of Bourbon street. However, I heard from other guests who had rooms facing Bourbon street that they could hear the noise.

One of the best parts of the hotel is the jazz bar right off the lobby. It played host to some excellent musicians and had a well stocked bar. It did attract an older crowd, so if that isn't your scene, there are plenty of other options down the street. It is Bourbon Steet after all.

Room Tip: Get one that doesn't face Bourbon Street
See more room tips
  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask Meltz86 about Royal Sonesta Hotel New Orleans
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colleen M, Manager at Royal Sonesta Hotel New Orleans, responded to this review
December 26, 2012
Metlz86, thank you for choosing to stay with us at the Royal Sonesta Hotel and taking the time to share your feedback on our location, friendly team, and the entertainment in Irvin Mayfield’s Jazz Playhouse. Please come back to see us next time you’re in New Orleans!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pensacola, Florida
Senior Contributor
25 reviews 25 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
8 helpful votes 8 helpful votes
“FIne hotel, just falls a little short in service”
4 of 5 stars Reviewed December 3, 2012

Beautiful hotel, great pool, excellent location (except if you want to sleep in blissful quiet. It's right on Bourbon Street). We booked a balcony room and got just what we requested except you share most balconies with two or three other rooms. Bring earplugs or a sound machine because even if you are on the side street, the action is loud and goes on most of the night. Customer service at check-in/check-out was the weakest part of the experience. You would think that this aspect would require the best and most well-trained employees.

  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
See 5 more reviews by Brett C for New Orleans
Ask Brett C about Royal Sonesta Hotel New Orleans
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colleen M, Manager at Royal Sonesta Hotel New Orleans, responded to this review
December 26, 2012
Brett, we appreciate your taking the time to bring your concerns to our attention, as they provide us with the information necessary to evaluate our performance. We apologize for the level of service you received from members of our front desk during your stay. This is certainly not the normal manner in which we operate our Front Desk and we sincerely apologize. The Royal Sonesta strives to exceed guest expectations by providing the highest level of customer service possible. Brett, because we truly value your patronage, we hope that you consider revisiting us to experience the Royal Sonesta in the manner intended.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
43 reviews 43 reviews
14 hotel reviews
Reviews in 16 cities Reviews in 16 cities
24 helpful votes 24 helpful votes
“Luxury in the heart of the French Quarter”
5 of 5 stars Reviewed December 3, 2012

My wife and I just spent the weekend at the Royal Sonesta. Our first impression as we entered the hotel lobby was wow! Beautiful Christmas decorations and trees in every direction. Irvin Mayfield's Jazz Playhouse right there where we watched the amazing Germaine Bazzle. Our room was a little on the small size but adequate for our stay. Centrally located allowed us to easily walk to the marketplace or anywhere else we wanted. If you wanted craziness it is right outside the hotel if you want quaint shops and restaurants go 1 block south to Royal. Staff was helpful and pleasant. Some reviewers have complained about the noise, we had a courtyard facing room and only heard the occasional person in the hallway. We would stay again.

Room Tip: Courtyard rooms avoid the business of Bourbon Street.
See more room tips
  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
See 4 more reviews by BobbyO4 for New Orleans
Ask BobbyO4 about Royal Sonesta Hotel New Orleans
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alpharetta, GA
Contributor
20 reviews 20 reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
“Great hotel with great restaurants and excellent service”
5 of 5 stars Reviewed December 3, 2012

Just enjoyed a long weekend at the Royal Sonesta. We had a courtyard room overlooking the pool which was great. I'm sure the rooms right on Bourbon Street would be loud, especially on a Fri or Sat night. Great location in the heart of everything French Quarter. My wife was able to get a coupon book at check in that had a lot of good deals we used. Look forward to returning one day.

Room Tip: Courtyard rooms will be quieter but if you like the action try to get a room on Bourbon Street
See more room tips
  • Stayed November 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask FishmasterFoodmaster about Royal Sonesta Hotel New Orleans
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel Le Marais
Great value on a similar hotel
New Orleans, LA
4.5 of 5 stars 653 Reviews
Show Prices
Still looking for a hotel?
Highly rated hotels in New Orleans
Trendy
W New Orleans - French Quarter
W New Orleans - French Quarter 4.0 of 5 stars 655 reviews
Romantic
Harrah\
Harrah's New Orleans 4.5 of 5 stars 555 reviews
Luxury
Windsor Court Hotel
Windsor Court Hotel 4.5 of 5 stars 691 reviews
Good for business
Dauphine Orleans Hotel
Dauphine Orleans Hotel 4.0 of 5 stars 857 reviews
Show Prices ABS:HotelCheckRates-d123524?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Style_Xsell
Show Prices ABS:HotelCheckRates-d284441?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Style_Xsell
Show Prices ABS:HotelCheckRates-d89158?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Style_Xsell
Show Prices ABS:HotelCheckRates-d111969?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Style_Xsell
Travelers also viewed these New Orleans hotels
Hotel Le Marais 4.5 of 5 stars 653 reviews Bourbon Orleans Hotel 4.5 of 5 stars 637 reviews The Roosevelt New Orleans, A Wal... 4.5 of 5 stars 962 reviews Omni Royal Orleans 4.5 of 5 stars 1,074 reviews
Show Prices ABS:HotelCheckRates-d123519?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed_Hero
Show Prices ABS:HotelCheckRates-d89050?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed_Hero
Show Prices ABS:HotelCheckRates-d111970?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed_Hero
Show Prices ABS:HotelCheckRates-d89115?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed_Hero
View all 150 hotels in New Orleans, ranked by popularity

Been to Royal Sonesta Hotel New Orleans? Share your experiences!

Write a Review Add Photos Add Videos

Additional Information about Royal Sonesta Hotel New Orleans

Also Known As:
Sonesta Hotel New Orleans
New Orleans Royal Sonesta
New Orleans Sonesta Hotel
Sonesta New Orleans
Royal Sonesta Hotel
New Orleans Sonesta
Address: 300 Bourbon Street, New Orleans, LA 70130
Region: United States > Louisiana > New Orleans
Amenities:
Bar/Lounge Business Center Fitness Center Free High-Speed Internet Pets Allowed Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Luxury Hotels in New Orleans
#8 Business Hotels in New Orleans
#9 Family Hotels in New Orleans
#9 Romantic Hotels in New Orleans
Price Range: $$
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
The Royal Sonesta Hotel is an Authentic New Orleans Experience located in the heart of the French Quarter on world famous Bourbon Street, within steps of world-famous restaurants, antique shops, and premier tourist attractions. A landmark in New Orleans since 1969, its atmosphere reflects a strong European influence and Southern charm, with its elegant marbled lobby, tranquil fountains and sparkling chandeliers. The 500-room hotel features a secluded tropical courtyard, a beautifully landscaped outdoor pool, fitness center and five unique restaurants and lounges. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Expedia, Sonesta Hotels, Travelocity, HotelsClick, Hotwire and Tingo so you can book your Royal Sonesta Hotel New Orleans reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Owners: What's your side of the story?

If you own or manage Royal Sonesta Hotel New Orleans, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.

  • Manage your listing
Royal Sonesta Hotel New Orleans
Enter dates & see best prices* (from our partners)
Show Prices