Beautiful hotel, great pool, excellent location (except if you want to sleep in blissful quiet. It's right on Bourbon Street). We booked a balcony room and got just what we requested except you share most balconies with two or three other rooms. Bring earplugs or a sound machine because even if you are on the side street, the action is loud and goes on most of the night. Customer service at check-in/check-out was the weakest part of the experience. You would think that this aspect would require the best and most well-trained employees.