I stayed here over Veterans Day weekend as a girls weekend getaway. I've been to New Orleans, French Quarter several times in the last 5 years and always thought it would be cool to stay at the Royal Sonesta. I expected old world luxury, or at least a friendly and welcoming staff. Wrong. The doorman started the experience by not even acknowledging us as we arrived (walking a block down Bourbon since our cab had to stop there due to street closure for repairs). We opened the doors ourselves and proceeded to the registration desk. There was a line (no big deal, it happens) but when we got to the desk the clerk was wearing a uniform that was sloppy, and his attitude was not the southern warmth that I anticipated. He treated us like it was a bore that he had to check us in. We were in a good mood and upbeat, but he sucked the air out of that right away. We were not informed of any amenities, or given any information regarding the restaurants, bars, pool, etc., on property. I travel 75% of the time on business and pleasure and was sorely disappointed with the first 30 minutes at the Royal Sonesta.
Because you can't NOT have fun in the French Quarter, we enjoyed ourselves anyway! The hotel was in a great location of course, and we were able to walk around Bourbon, Royal, Decatur, Canal and afford ourselves of great food and atmosphere. The best dinner was at the Commander's Palace (cab ride away). I highly recommend it.
Back to the hotel. The rooms were okay, dated, but good enough. We had a shared balcony that overlooked the gardens. There was a wedding reception there over the weekend but they were not loud or boisterous.
The bar in the front of the hotel is a nice quiet place to have a cocktail away from the craziness on Bourbon and the mint juleps were very good - again the staff was not particularly happy to be there!
I actually don't know how they got such a surely doorman. I have stayed at several hotels in the area, Astor/Crowne Plaza, Holiday Inn, to mention two and the staff were always really nice and had that cool souther hospitality.
I don't recommend staying at the Royal Sonesta unless you really want a balcony overlooking Bourbon to throw beads from!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
December 4, 2012
Comitis, we appreciate your taking the time to bring these issues to our attention and we are sorry for your experience. Please know that this is not our normal feedback on our doormen or front desk, and we do take your comments very seriously. Since you travel often and we’d like for you to consider staying with us again, our Management Team welcomes the opportunity to speak with you more about your experience. If you are open to this, please email firstname.lastname@example.org. Thank you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.