Recently spent a week at the St. Louis - the staff were for the most part very pleasant and tried to be helpful. Did have some problems - mouse ran across the floor of our first room. Housekeeping arrived promptly with a large man and a broom. Suggested that a trap or two might be more appropriate. Never found the mouse - they moved us to the room above. That room had less furniture, a slippery bathroom floor, and missing drawer pull on the only piece of furniture that had drawers. Suggested that when moving people due to rodents that perhaps a room of a least equal caliber if not better was appropriate. They did move us again - to the top floor. No problems there. Staff not quite as friendly after this. The inner courtyard rooms were a bit dark and dank, whatever cleaner or freshener used a bit strong. May say it's been recently refurbished on the web site, but our first two rooms certainly didn't look it. Courtyard railings need paint and there were a lot of paint flakes on the rugs on the courtyard balconies. One open supply closet had a big hole in the wall and plaster chips on the floor. Courtyard lovely but it was rented out for two weddings and some kind of breakfast while we were there which meant it was not available to guests. The first morning we were there it was open for breakfast, but they were moving furniture and setting up at 6:22 AM which was quite noisy. All in all, it was not the worst place I've ever stayed, but it certainly has some problems. Probably would not stay there again.

This is one of the worst hotels I ever stayed at. The room was dirty.
The staff was uncaring. We asked to speak to a manager and were told one was not available. We did speak to head of housekeeping, and she was very rude. The public area, including the lobby and courtyard are attractive, but the rooms are terrible. I feel some of the flattery reports could have been planted by the hotel. When we were there, the front desk had a steady stream of guests all reporting problems. We talked with other guests during our stay, they all said, they would never be able to recommend this hotel. If you decide to stay there, beware if they tell you there is a penalty for early check out. Most people get trapped by wanting to leave, but knowing they would have to pay for entire stay anyhow.

Stayed here for spring break...everyone was very friendly and helpful.
Our room was perfectly clean and the housekeeping staff was great!
Niosy, but you are half a block from Bourbon street, which makes the location ideal. If you are into ghosts, come here. Strange experienced happened. Definetely would stay here again! the courtyard is beautiful!

Never will i stay in this hotel again. We were there from feb 20 to feb 24. (mardi gras). they have hidden charges, like 23 dollors a night to park your car in the garage. that's after we payed 1600 for our room.
we couldn't get maid service. never got clean sheet. i cleaned our room while we were there and the maid's were very getto. breakfest, i got two peices of bacon,eggs and toast. cost 15.00. room was dirty when we checked in and the shower was never cleaned. i would never, ever stay in this place again. anywhere in the u.s. "it was a nightmare"