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“Small quiet hotel in a great central location” 4 of 5 stars
Review of Hotel Mazarin

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Hotel Mazarin
3.5 of 5 Hotel   |   730 Bienville St., New Orleans, LA 70130 (French Quarter)   |  
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Ranked #2 of 154 Hotels in New Orleans
Senior Reviewer
6 reviews 6 reviews
“Small quiet hotel in a great central location”
4 of 5 stars Reviewed November 26, 2012 via mobile

I enjoyed this hotel. It is quiet - especially for being one block off Bourbon. The rooms are small but you get the feel you are in a European hotel. In fact most of the guests appeared to speak French. The bed was comfy and the decor very welcoming. The area has many cute shops and restaurants in easy walking distance.

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This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
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1,505 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (594)
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BUFORD
Contributor
16 reviews 16 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed November 26, 2012

Went to New Orleans on a get away with my wife. Check in was fast and room was small but very clean and up to date. Parking was a nightmare, but New Orleans is not known for the parking. The AC worked very good, beds where very comfortable, bathroom was small, but shower was great. The breakfast was very good and served in the courtyard. The hotel itself is small, but I see that as a plus. Room service was quick and polite. The room we had was very quite, you could not hear the party going on just one block away on Bourbon street. Check out was good, no hidden charges.

Room Tip: Get a room away from the main street.
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  • Stayed April 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York
Contributor
13 reviews 13 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed November 25, 2012

This was our first time to New Orleans and we were so excited. Hotel Mazarin is very pretty with a beautiful courtyard and small, but elegant rooms. The windows have old fashioned shutters, which were a nice touch. The slight problem we had was the location of our room. It was under the stairs so we had little natural light. After asking to be moved we were told the hotel was sold out for that weekend. We weren't in the room much, but having sunlight stream through the window in the morning would have been nice. Other than that the room was very cozy with a large comfortable bed and a beautiful black marble bathroom. The front desk staff was very helpful with answering our questions and making suggestions for things to do/see. The hotel has a complimentary breakfast that can be eaten in the courtyard. Definitely a perk. At night we tried the wine bar on the first floor of the hotel and it was delicious. The wine selection is nice and the atmosphere is very romantic. We plan on returning to NOLA soon and Hotel Mazarin will be the place we stay.

Room Tip: Courtyard can get loud with all the festivities. Ask for a room not facing the courtyard of you want...
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  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Fort Worth, Texas
Senior Contributor
35 reviews 35 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
28 helpful votes 28 helpful votes
2 of 5 stars Reviewed November 25, 2012

$10,000 for a suite/$2,000 for a room is posted price on the room door, we paid less than that so guess they are getting ready to nail people for the 2013 superbowl.

Before posting this review, I read some other reviews here. I am not sure how some people have a great experience yet others have the same exact problems I have. I notice the hotel management responding to some of the earlier complains similar to mine, thanking the reviewer so they can fix the problem. If they really cared they would not keep making the same mistakes.

-LOUD. The tile walkways and black marble room floors are beautiful but they make the noise travel and increase. We were in room #307, which is an adjoining room, the maids were cleaning the room next to us (#306) and we could hear their conversation like they were in the same room. There is almost an inch gap under the adjoining doors so voices and noises travel freely between rooms. This made us very self-conscious about talking or any noise we may make lest the whole hotel hear us. We could also hear the ice machine each time it was used, room #305 is right next to the ice machine.

They put a tarp over the courtyard during colder weather , if you are on the 4th or 5th floor you look at the top of the tarp. If you are on the 2nd or 3rd floor the tarp traps the noise under it, and bounces it into the room. We stayed on the back of the property so this was not street noise, it came from the hotel itself. The property was virtually empty during our stay and the restaurant was closed for remodeling and it was still noisy. The free breakfast from 0700-1100 is tasty, and a big positive for the property…but again the noise of setting up breakfast begins at 0630 so don’t plan on sleeping past 0630!

-NO CUSTOMER SERVICE. There are two parking spots in front for guest checking in. When we arrived one held a contractor van, the other a guest checking in. The valet showed no hurry to move the other guest car even though we were waiting to pull in. After checking in we noticed a luggage cart unattended full of luggage in the lobby with no bellman in sight. As we are unloading our luggage the bellman finally appeared and assured us he would bring our luggage up soon, he seemed incredulous when I wondered aloud why the hotel only had one luggage cart. “We have two, but the contractor is using one”

So the contractor ranks ahead of the guests for service!!!

Prior to arrival we received an email mentioning parking was offsite and please call 30 mins before needing the vehicle. On departure day, we called the front desk and Larry assured us it would be very quick because parking was now onsite, and the guest must be in the lobby prior to calling for the car. We checked out and they called for the car…it took 40 mins and two calls for the car to arrive. The valet stopped in the middle of the street, and very politely held my door wide open for me to enter in traffic…leaving us to load our own bags.

The free breakfast was superb! The bathroom had two large pedestal sinks and plenty of light for my girlfriend to apply makeup. And the location is great too.

There is no pool, nor room service. The bathroom floor was dirty and no one had dusted the floor under the bed in a long time. I rated our premium king room average...it was a nice size, but was not cleaned properly and was too noisy.

My only room tip is, don’t stay here! Royal Sonesta or Hotel Montelone are both less than a block away.

Room Tip: Stay at a different hotel, but if you must stay here get a room on the fifth floor back of the prope...
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  • Stayed November 2012, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mdezura, General Manager at Hotel Mazarin, responded to this review, November 28, 2012
Thank you for your review. Please know it is State Law to post the highest possible rates on the "law card" placed on the back of the guest room door. We have some breath taking suites in our hotel that do garnish a much higher rate than our usual guest rooms. The courtyard canopy is in place for the convenience of our guests. Guests on the higher floors have the great views of French Quarter roof tops and historic buildings surrounding us. We appreciate your comments about the lack of service you received. We have followed up on your issues. We invite you back to experience what the majority of our tripadvisor reviewers are experiencing. Please contact me directly when making your future reservation.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Knoxville, Tennessee
Top Contributor
63 reviews 63 reviews
16 hotel reviews
Reviews in 11 cities Reviews in 11 cities
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed November 25, 2012

I was on the tail-end of a business conference in Nola and I wanted a Quarter hotel that wasn't right on the noisy path but close enough to everything that I could easily walk. And I wanted something that made me feel safe since I was traveling alone. The Mazarin fit the bill in EVERY respect.

The newly redecorated property is 1/2 a block from Bourbon but the minute you enter the front doors, the noises and drama disappear. I love New Orleans and am a frequent visitor, but sometimes you just want a touch of quiet and elegance. And Mazarin has it. I was won over by the gorgeous courtyard and the knowledge that Patrick Bar Vin, the wine bar downstairs, could be my home-away-from home when I wasn't frequenting the area restaurants and bars.

The staff was efficient, helpful and very friendly. They took care of me right away when I arrived, even though I was checking in early, and took care of my luggage while I attended the last day of the conference. When I returned, they led me to my gorgeous king suite overlooking the courtyard of Bar Vin. The floors are a cool (literally) marble tile that is delicious to walk on after a hot day spent trolling the city, the furnishings are stylishly classic (you feel like you're walking back in time to a turn-of-the-century Big Easy room without the dust) and the linens were high quality and extremely comfortable. Bathrooms are supremely well-appointed and the shower/toiletries are fab.

I requested a room with a balcony and was given a prime view over the wine bar courtyard. With the French doors open, on a quiet morning, you could hear the local foot traffic, the courtyard fountain and the distant call of cathedral bells, ship horns and even jazz music from down the way on Bourbon. I will say that having the doors open at the height of a hot day wasn't really possible (not surprising) and keeping them open at night also wasn't possible due to the proximity to Bourbon Street (again, not surprising). But the minute the doors were closed, the room cooled completely and the sounds of the street miraculously vanished. When I return, I might ask for a higher room with a balcony or a room with a view on the other side of the hotel, but only due to the expected street noise. It wasn't so much of a problem that I requested a different room or anything like that -- it was a fabulous room and view and I enjoyed it thoroughly.

Great daily breakfast in the courtyard as well.

Do yourself a favor and book this hotel on your next visit -- the location, the staff, the rooms, the ambiance -- they're all top-notch and you won't regret it.

Room Tip: Rooms on the front will likely have street noise -- if that bothers you, request a room on the inter...
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  • Stayed May 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mdezura, General Manager at Hotel Mazarin, responded to this review, November 28, 2012
Well thank you for such a positive and glowing review of the Hotel Mazarin!! We pride ourselves on the quality of our staff and ownership involvement with our training program. We hand pick our staff before they are hired to ensure the highest guest service. The complimentary breakfast at Hotel Mazarin was instituted as our ownership doesn't want us to "nickel and dime" our guests. We are so thrilled you enjoyed your stay with us and look forward to your return. Have a great holiday season!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
4 of 5 stars Reviewed November 24, 2012 via mobile

Breakfast was great from a timing perspective - quality was good though a little more variety would be an improvement. Bed was very comfortable. Closet space was lacking. An Armoire would be an improvement. Shower was exceLlent - though more counter space would be an improvement. We really liked the location on the interior courtyard as it was wonderfully quiet. All in all we would recommend to friends and chose to stay again ourselves.

  • Stayed November 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boquete, Panama
Senior Contributor
47 reviews 47 reviews
17 hotel reviews
Reviews in 23 cities Reviews in 23 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed November 24, 2012

Remodeled last year. Enter in nice lobby and then into large courtyard. Rooms all open onto central courtyard from balcony, so no outside noise. Pretty furniture, big comfortable bed, up-to-date bathroom. Full breakfast included. Enthusiastic staff with helpful manager who wandered through the breakfast room. Good (but expensive) bar also opens onto courtyard.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Mazarin

Address: 730 Bienville St., New Orleans, LA 70130
Phone Number:
Location: United States > Louisiana > New Orleans > French Quarter
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Suites Wheelchair access
Hotel Style:
#1 Business Hotel in New Orleans
#1 Romantic Hotel in New Orleans
#6 Family Hotel in New Orleans
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hotel Mazarin 3.5*
Number of rooms: 102
Official Description (provided by the hotel):
A luxurious boutique hotel in the heart of the quarter. Enjoy the following complimentary amenities: Wi-Fi, Breakfast, Fitness and Business Center access, In-room Bottled Water & Coffee, Local Calls. ... more   less 
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Also Known As:
Saint Louis New Orleans
Hotel Saint Louis

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