$10,000 for a suite/$2,000 for a room is posted price on the room door, we paid less than that so guess they are getting ready to nail people for the 2013 superbowl.
Before posting this review, I read some other reviews here. I am not sure how some people have a great experience yet others have the same exact problems I have. I notice the hotel management responding to some of the earlier complains similar to mine, thanking the reviewer so they can fix the problem. If they really cared they would not keep making the same mistakes.
-LOUD. The tile walkways and black marble room floors are beautiful but they make the noise travel and increase. We were in room #307, which is an adjoining room, the maids were cleaning the room next to us (#306) and we could hear their conversation like they were in the same room. There is almost an inch gap under the adjoining doors so voices and noises travel freely between rooms. This made us very self-conscious about talking or any noise we may make lest the whole hotel hear us. We could also hear the ice machine each time it was used, room #305 is right next to the ice machine.
They put a tarp over the courtyard during colder weather , if you are on the 4th or 5th floor you look at the top of the tarp. If you are on the 2nd or 3rd floor the tarp traps the noise under it, and bounces it into the room. We stayed on the back of the property so this was not street noise, it came from the hotel itself. The property was virtually empty during our stay and the restaurant was closed for remodeling and it was still noisy. The free breakfast from 0700-1100 is tasty, and a big positive for the property…but again the noise of setting up breakfast begins at 0630 so don’t plan on sleeping past 0630!
-NO CUSTOMER SERVICE. There are two parking spots in front for guest checking in. When we arrived one held a contractor van, the other a guest checking in. The valet showed no hurry to move the other guest car even though we were waiting to pull in. After checking in we noticed a luggage cart unattended full of luggage in the lobby with no bellman in sight. As we are unloading our luggage the bellman finally appeared and assured us he would bring our luggage up soon, he seemed incredulous when I wondered aloud why the hotel only had one luggage cart. “We have two, but the contractor is using one”
So the contractor ranks ahead of the guests for service!!!
Prior to arrival we received an email mentioning parking was offsite and please call 30 mins before needing the vehicle. On departure day, we called the front desk and Larry assured us it would be very quick because parking was now onsite, and the guest must be in the lobby prior to calling for the car. We checked out and they called for the car…it took 40 mins and two calls for the car to arrive. The valet stopped in the middle of the street, and very politely held my door wide open for me to enter in traffic…leaving us to load our own bags.
The free breakfast was superb! The bathroom had two large pedestal sinks and plenty of light for my girlfriend to apply makeup. And the location is great too.
There is no pool, nor room service. The bathroom floor was dirty and no one had dusted the floor under the bed in a long time. I rated our premium king room average...it was a nice size, but was not cleaned properly and was too noisy.
My only room tip is, don’t stay here! Royal Sonesta or Hotel Montelone are both less than a block away.