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Hotel Mazarin: Traveler Reviews

3.5 of 5
730 Bienville St., New Orleans, LA 70130
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Hotel Mazarin
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539 reviews from our community

Traveler rating
    356
    138
    23
    17
    5
See reviews for
Families
64
 
Couples
264
 
Solo
13
 
Business
43
 
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Fort Worth, Texas
Senior Contributor
35 reviews 35 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
21 helpful votes 21 helpful votes
“$10,000 for a suite/$2,000 for a room per night”
2 of 5 stars Reviewed November 25, 2012

$10,000 for a suite/$2,000 for a room is posted price on the room door, we paid less than that so guess they are getting ready to nail people for the 2013 superbowl.

Before posting this review, I read some other reviews here. I am not sure how some people have a great experience yet others have the same exact problems I have. I notice the hotel management responding to some of the earlier complains similar to mine, thanking the reviewer so they can fix the problem. If they really cared they would not keep making the same mistakes.

-LOUD. The tile walkways and black marble room floors are beautiful but they make the noise travel and increase. We were in room #307, which is an adjoining room, the maids were cleaning the room next to us (#306) and we could hear their conversation like they were in the same room. There is almost an inch gap under the adjoining doors so voices and noises travel freely between rooms. This made us very self-conscious about talking or any noise we may make lest the whole hotel hear us. We could also hear the ice machine each time it was used, room #305 is right next to the ice machine.

They put a tarp over the courtyard during colder weather , if you are on the 4th or 5th floor you look at the top of the tarp. If you are on the 2nd or 3rd floor the tarp traps the noise under it, and bounces it into the room. We stayed on the back of the property so this was not street noise, it came from the hotel itself. The property was virtually empty during our stay and the restaurant was closed for remodeling and it was still noisy. The free breakfast from 0700-1100 is tasty, and a big positive for the property…but again the noise of setting up breakfast begins at 0630 so don’t plan on sleeping past 0630!

-NO CUSTOMER SERVICE. There are two parking spots in front for guest checking in. When we arrived one held a contractor van, the other a guest checking in. The valet showed no hurry to move the other guest car even though we were waiting to pull in. After checking in we noticed a luggage cart unattended full of luggage in the lobby with no bellman in sight. As we are unloading our luggage the bellman finally appeared and assured us he would bring our luggage up soon, he seemed incredulous when I wondered aloud why the hotel only had one luggage cart. “We have two, but the contractor is using one”

So the contractor ranks ahead of the guests for service!!!

Prior to arrival we received an email mentioning parking was offsite and please call 30 mins before needing the vehicle. On departure day, we called the front desk and Larry assured us it would be very quick because parking was now onsite, and the guest must be in the lobby prior to calling for the car. We checked out and they called for the car…it took 40 mins and two calls for the car to arrive. The valet stopped in the middle of the street, and very politely held my door wide open for me to enter in traffic…leaving us to load our own bags.

The free breakfast was superb! The bathroom had two large pedestal sinks and plenty of light for my girlfriend to apply makeup. And the location is great too.

There is no pool, nor room service. The bathroom floor was dirty and no one had dusted the floor under the bed in a long time. I rated our premium king room average...it was a nice size, but was not cleaned properly and was too noisy.

My only room tip is, don’t stay here! Royal Sonesta or Hotel Montelone are both less than a block away.

Room Tip: Stay at a different hotel, but if you must stay here get a room on the fifth floor back of the prope...
See more room tips
  • Stayed November 2012, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
See 9 more reviews by CowtownCPA for New Orleans
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mdezura, General Manager at Hotel Mazarin, responded to this review
November 28, 2012
Thank you for your review. Please know it is State Law to post the highest possible rates on the "law card" placed on the back of the guest room door. We have some breath taking suites in our hotel that do garnish a much higher rate than our usual guest rooms. The courtyard canopy is in place for the convenience of our guests. Guests on the higher floors have the great views of French Quarter roof tops and historic buildings surrounding us. We appreciate your comments about the lack of service you received. We have followed up on your issues. We invite you back to experience what the majority of our tripadvisor reviewers are experiencing. Please contact me directly when making your future reservation.
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Knoxville, Tennessee
Senior Contributor
39 reviews 39 reviews
13 hotel reviews
Reviews in 8 cities Reviews in 8 cities
22 helpful votes 22 helpful votes
“Delicious and relaxing retreat from Quarter chaos!”
5 of 5 stars Reviewed November 25, 2012

I was on the tail-end of a business conference in Nola and I wanted a Quarter hotel that wasn't right on the noisy path but close enough to everything that I could easily walk. And I wanted something that made me feel safe since I was traveling alone. The Mazarin fit the bill in EVERY respect.

The newly redecorated property is 1/2 a block from Bourbon but the minute you enter the front doors, the noises and drama disappear. I love New Orleans and am a frequent visitor, but sometimes you just want a touch of quiet and elegance. And Mazarin has it. I was won over by the gorgeous courtyard and the knowledge that Patrick Bar Vin, the wine bar downstairs, could be my home-away-from home when I wasn't frequenting the area restaurants and bars.

The staff was efficient, helpful and very friendly. They took care of me right away when I arrived, even though I was checking in early, and took care of my luggage while I attended the last day of the conference. When I returned, they led me to my gorgeous king suite overlooking the courtyard of Bar Vin. The floors are a cool (literally) marble tile that is delicious to walk on after a hot day spent trolling the city, the furnishings are stylishly classic (you feel like you're walking back in time to a turn-of-the-century Big Easy room without the dust) and the linens were high quality and extremely comfortable. Bathrooms are supremely well-appointed and the shower/toiletries are fab.

I requested a room with a balcony and was given a prime view over the wine bar courtyard. With the French doors open, on a quiet morning, you could hear the local foot traffic, the courtyard fountain and the distant call of cathedral bells, ship horns and even jazz music from down the way on Bourbon. I will say that having the doors open at the height of a hot day wasn't really possible (not surprising) and keeping them open at night also wasn't possible due to the proximity to Bourbon Street (again, not surprising). But the minute the doors were closed, the room cooled completely and the sounds of the street miraculously vanished. When I return, I might ask for a higher room with a balcony or a room with a view on the other side of the hotel, but only due to the expected street noise. It wasn't so much of a problem that I requested a different room or anything like that -- it was a fabulous room and view and I enjoyed it thoroughly.

Great daily breakfast in the courtyard as well.

Do yourself a favor and book this hotel on your next visit -- the location, the staff, the rooms, the ambiance -- they're all top-notch and you won't regret it.

Room Tip: Rooms on the front will likely have street noise -- if that bothers you, request a room on the inter...
See more room tips
  • Stayed May 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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See 21 more reviews by ehdailey for New Orleans
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mdezura, General Manager at Hotel Mazarin, responded to this review
November 28, 2012
Well thank you for such a positive and glowing review of the Hotel Mazarin!! We pride ourselves on the quality of our staff and ownership involvement with our training program. We hand pick our staff before they are hired to ensure the highest guest service. The complimentary breakfast at Hotel Mazarin was instituted as our ownership doesn't want us to "nickel and dime" our guests. We are so thrilled you enjoyed your stay with us and look forward to your return. Have a great holiday season!
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1 review
“Very attentive service and helpful staff. The wine bar staff were great! We appreciated the outdoor smoking area.”
4 of 5 stars Reviewed November 24, 2012 via mobile

Breakfast was great from a timing perspective - quality was good though a little more variety would be an improvement. Bed was very comfortable. Closet space was lacking. An Armoire would be an improvement. Shower was exceLlent - though more counter space would be an improvement. We really liked the location on the interior courtyard as it was wonderfully quiet. All in all we would recommend to friends and chose to stay again ourselves.

  • Stayed November 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boquete, Panama
Senior Contributor
33 reviews 33 reviews
12 hotel reviews
Reviews in 13 cities Reviews in 13 cities
6 helpful votes 6 helpful votes
“Quiet friendly hotel 1/2 block off noisey Bourbon Street”
5 of 5 stars Reviewed November 24, 2012

Remodeled last year. Enter in nice lobby and then into large courtyard. Rooms all open onto central courtyard from balcony, so no outside noise. Pretty furniture, big comfortable bed, up-to-date bathroom. Full breakfast included. Enthusiastic staff with helpful manager who wandered through the breakfast room. Good (but expensive) bar also opens onto courtyard.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask cynthiafromhome about Hotel Mazarin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
new orleans
Senior Contributor
24 reviews 24 reviews
6 hotel reviews
Reviews in 11 cities Reviews in 11 cities
8 helpful votes 8 helpful votes
“LOCAL RETREAT WEEKEND TO MAZARIN WAS AWESOME”
5 of 5 stars Reviewed November 24, 2012

First class stay. We own local restaurants and did some trade for room stay with the hotel. Spent two nights during Thanksgiving 2012. Rooms were immaculate. I hate leaving my ultra comfort bed behind when traveling for a hotel bed. The beds here were like pillows and the down bedding was luxurious. Slept like a prince.

The location was perfect. A quiet courtyard insulated you from the madness that was Bourbon street a half block away. When you wanted to enter that madness it was very convenient. The front desk staff was great. The Bar on property was a great little wine bar another sanctuary from the madness and booze fests on Bourbon. The complimentary breakfast was good with fresh juices, fruit and traditional breakfast fare. A great way to start the day. Will be back to hang in this little gem soon.

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
See 4 more reviews by sunraygrill for New Orleans
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mdezura, General Manager at Hotel Mazarin, responded to this review
November 28, 2012
Thank you for your very nice comments on Hotel Mazarin. We are glad you had an opportunity to take a break from the hectic restaurant business and stay with us. We strive to have the finest furnishings and bedding for the comfort of our guests. Our staff is trained on giving our guests the best customer service and making them feel at home. Patrick's Bar Vin is known as one of the top 10 wine bars in the country, so we are happy you had a chance to experience what everyone is saying. We look forward to your return to the Hotel Mazarin.
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Additional Information about Hotel Mazarin

Also Known As:
Saint Louis New Orleans
Hotel Saint Louis
Address: 730 Bienville St., New Orleans, LA 70130
Phone Number:
Region: United States > Louisiana > New Orleans
Amenities:
Bar/Lounge Fitness Center Free Breakfast Free High-Speed Internet Suites Wheelchair access
Hotel Style:
#1 Business Hotels in New Orleans
#8 Family Hotels in New Orleans
Price Range: $$
Hotel Class:3.5 star (3.5*)
Official Description (provided by the hotel):
A luxurious boutique hotel in the heart of the quarter. Enjoy the following complimentary amenities: Wi-Fi, Breakfast, Fitness and Business Center access, In-room Bottled Water & Coffee, Local Calls. ... more   less 
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