The Hotel Mazarin has received pretty high marks from other reviewers, and if you get a good room and don't really have to interact with the staff, the Mazarin could be a good choice for a well located hotel.
On the upside, the hotel provides breakfast included, free water and free wifi. Although with so many amazing brunch options in New Orleans, you might want to eat your breakfasts out. The hotel was recently renovated, and they did a nice job (although there are still areas under construction but we were not impacted by any construction noise)
The beds at the Mazarin vary greatly. We were staying in a room with two queen beds where one of the beds was much better than another. The room itself is nice, they did a good job with the renovation, but it wasn't consistently cleaned.
The big problem we had with the Mazarin was the staff. We made our reservation at the hotel long in advance and requested a rollaway. The reservation agent said that since we were requesting a rollaway so far in advance that we'd have no problem getting one. Turns out, the Hotel Mazarin DOES NOT OFFER ROLLAWAYS. For us, we are a family of 5, so without the rollaway we had to have 3 of our kids share a bed!!! The hotel didn't offer any other options, upgrades or alternatives.
When we called the front desk about the rollaway we were told that they don't have them but they have a cot. I said that it would be fine. And then was told that it was in use. When I indicated our reservation had a rollaway requested, they confirmed it but then was told that indeed they don't do either rollaways or cots.
The hotel staff seemed to be ill equipped to deal with the issue and the resolution ended up requiring us to take the issue beyond the onsite management to the hotel's regional management.
Yes the Mazarin is close to Bourbon, in a great location (although it can get a little loud from all the drunken revelry on Bourbon st) and the extras they offer are nice. But the staff issues hamper what otherwise would be a nice option in the french quarter.
Try to get a room that doesn't face the street, the intersection with Bourbon Street is quite lo...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.