The Hotel Mazarin is in a very convenient location to Bourbon Street and the rest of the French Quarter. The breakfast was very good and the wait staff friendly. Our room was clean and attractive. Having said this, these positive comments in no way make up for the negatives!
We had no mini frig in our room, key failures, and excessive noise. It was so loud next door that we could hear every
word they said throughout the night. It was very difficult to fall asleep. Even this was not enough reason to give a terrible rating; extreme RUDENESS, and the appearance of not caring about a paying guest of the hotel is! There is absolutely, under no circumstances, an excuse for this behavior. I am referring to front desk employee(s).
I am happy that so many of you had a wonderful experience at this hotel; we did not. I will never recommend this hotel. This kind of treatment can put a dark cloud over what should have been a great trip to New Orleans!
- Official Description (provided by the hotel):
- A luxurious boutique hotel in the heart of the quarter. Enjoy the following complimentary amenities: Wi-Fi, Breakfast, Fitness and Business Center access, In-room Bottled Water & Coffee, Local Calls. ... more less
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- Also Known As:
- Saint Louis New Orleans
- Hotel Saint Louis