I knew I was on vacation as soon as I walked in the door. The staff is incredible and very willing to help in whatever way they can to ensure you have the best possible stay. We had a 2 bedroom suite on the Club Level that was awesome with both city and Mississippi River views and balconies. Loved going to the Club Lounge for (free) cocktails and hor d'oerves every evening. (for those staying on the Club level. Also breakfast.) It is a luxury hotel with elegant and traditional interiors. It is not your hip, trendy, contemporary hotel. Great location.