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“A Five Star Hotel Delight” 5 of 5 stars
Review of Windsor Court Hotel

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Windsor Court Hotel
4.5 of 5 Hotel   |   300 Gravier St, New Orleans, LA 70130   |  
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Ranked #9 of 154 Hotels in New Orleans
Eads, Tennessee
1 review
1 helpful vote 1 helpful vote
“A Five Star Hotel Delight”
5 of 5 stars Reviewed April 26, 2010

Few hotel's ambience, decor, courtesy and efficient staff, accommodation, and gustatory talents of its restaurants can match that of the Windsor Court. A big five star goes to the hotel and the accommodating courtesies of it's "Polo Club Lounge" staff. My only "down-side" was my one hour wait for room assignment, but all was forgiven for we had a marvelous week-end. Dr. Robert and Mrs. Wilson

A special thanks to my internet server, WhataHotel.com for their fast, trustful hotel reservation. Their arrangements were affordable and unparallelled in the hotel reservation industry. A big thanks to Marie!

  • Stayed April 2010, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WindsorCourtGM, Manager at Windsor Court Hotel, responded to this review, May 4, 2010
On behalf of the entire team at Windsor Court, we thank you so much for taking the time to share your thoughts. We are so glad that you had a great experience at the Windsor Court!

We take pride in personalizing our service to fit your needs, and it appears members of our Hotel and Polo Lounge team exceeded your expectations! We're so pleased to have provided a wonderful ambiance during your stay with us.

Thank you for choosing to stay with us. We look forward to welcoming you back to the Windsor Court Hotel, so that we can make your next stay equally unforgettable.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,049 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (239)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Thibodaux, Louisiana
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed April 25, 2010

The decor was dated. The staff was friendly. They need to update the decore and furniture and it was overpriced.

  • Stayed February 2010, traveled as a couple
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WindsorCourtGM, Manager at Windsor Court Hotel, responded to this review, April 30, 2010
On behalf of the entire team at Windsor Court, we thank you so much for taking the time to share your thoughts.

We are sorry to see that the room did not meet your standards. We are constantly looking to improve and upgrade our luxury offering, and appreciate your comments in helping us to achieve that goal.

Thank you for choosing to stay with us. We look forward to welcoming you back to the Windsor Court Hotel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Austin, TX
Senior Contributor
26 reviews 26 reviews
11 hotel reviews
Reviews in 18 cities Reviews in 18 cities
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed April 23, 2010 via mobile

You would think a club level room in a luxury hotel would be a luxury experience. Not at the Windsor Court. Room not ready at 3 pm check in. Ice bucket with leftover water from the last guest (forget ice!). OLD tv that is on a cart that has to be moved. Flat sheets that aren't even tucked in well. And a general "I don't give a rip" attitude. REALLY?!! And Why should I pay you this kind of money for this room??

  • Stayed February 2010
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WindsorCourtGM, Manager at Windsor Court Hotel, responded to this review, April 30, 2010
On behalf of the entire team at Windsor Court, we thank you so much for taking the time to share your thoughts. We are sorry to read that your experience was to not your expectations.

We take pride in personalizing our service to fit your needs and our Management Team is always poised to resolve any issue that may arise during your stay once we become aware of an issue.

Thank you for choosing to stay with us. We do hope that you will consider staying with Windsor Court in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ellicott City, MD
Senior Contributor
24 reviews 24 reviews
5 hotel reviews
Reviews in 14 cities Reviews in 14 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed April 18, 2010

My husband and I stayed at the Windsor Court for a long weekend last week. We had a beautiful suite and enjoyed excellent service. Our request for a tub mat and an extra blanket were met with great speed. We also appreciated the turn down service in the evening, accompanied by chocolates or pralines. We enjoyed drinks in the Polo Lounge and appreciated the soothing piano music in the lobby greeting us after the bustle of the French Quarter. We love visiting New Orleans and will definitely make the Windsor Court our base of operation in the future.

  • Stayed April 2010, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WindsorCourtGM, Manager at Windsor Court Hotel, responded to this review, April 30, 2010
On behalf of the entire team at Windsor Court, we thank you so much for taking the time to share your thoughts. We are so glad that you had a great experience at the Windsor Court!

We take pride in personalizing our service to fit your needs, and it appears many members of our Team exceeded your expectations! We're so pleased to have provided a wonderful ambiance during your stay with us.

Thank you for choosing to stay with us. We look forward to welcoming you back to the Windsor Court Hotel, so that we can make your next stay equally unforgettable.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
skpke
Contributor
14 reviews 14 reviews
13 hotel reviews
Reviews in 13 cities Reviews in 13 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed April 12, 2010

Terrific hotel. Close to all the action and very quiet room with spectacular view of river. Small problem with reservation - my fault.. David T. Manager was entirely gracious and accommodating. I look forward to my next stay @ Windsor Court.

  • Stayed April 2010, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WindsorCourtGM, Manager at Windsor Court Hotel, responded to this review, April 17, 2010
On behalf of the entire team at Windsor Court, we thank you so much for taking the time to share your thoughts. We are so glad that you had a great experience at the Windsor Court!

We take pride in personalizing our service to fit your needs, and it appears many members of our Team exceeded your expectations! We're so pleased to have provided a wonderful ambiance during your stay with us.

Thank you for choosing to stay with us. We look forward to welcoming you back to the Windsor Court Hotel, so that we can make your next stay equally unforgettable.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
montreal
1 review
3 of 5 stars Reviewed April 3, 2010

I used to always enjoy this hotel but the last visit will be it. The service is still wonderful but the rooms- peeling paint, stained toilets and buckling carpets makes it look like a holiday Inn.

I think since Orient express sold the hotel it has lost a star or two. The front desk is rude and over charged me on check out by 300.00. I might return after the big renervations- who knows when that will be?????

  • Stayed August 2009, traveled with friends
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WindsorCourtGM, Manager at Windsor Court Hotel, responded to this review, April 17, 2010
On behalf of the entire team at Windsor Court, we thank you so much for taking the time to share your thoughts.

We are sorry to see that the room did not meet your standards. We are constantly looking to improve and upgrade our luxury offering, and appreciate your comments in helping us to achieve that goal.

Thank you for choosing to stay with us. We look forward to welcoming you back to the Windsor Court Hotel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas
Senior Reviewer
6 reviews 6 reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed April 1, 2010

I just returned from a 48 hour trip to the Windsor Court Hotel in New Orleans, Louisiana.
I had been a long time fan of the Windsor Court having stayed there numerous times
before and since Katrina. A double bed suite was reserved on the Club Level. The first
suite (at almost $400 a night) had a filthy carpet with visible dirty shoeprints. After
complaining, we were immediately offered another suite. While the carpet was
cleaner - the mold on the walls near the ceiling in both the living room and dressing
room was disconcerting. The wallpaper was peeling and the bathtub took forever to
drain. The cover on the wall to the airconditioner repeatedly kept falling off. Housekeeping was spotty. Sinks were not cleaned and replacement toiletries ignored.How sad. We
found the Windsor Court "tired" and run down (allthough the lobby and Club Level are
lovely)and definitely not worth $400 a night - even on the Club Level.

My next trip to New Orleans will not be spent at the Windsor Court.

  • Stayed March 2010, traveled with friends
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WindsorCourtGM, Manager at Windsor Court Hotel, responded to this review, April 3, 2010
On behalf of the entire team at Windsor Court, we thank you so much for taking the time to share your thoughts.

We are sorry to see that the room did not meet your standards. We are constantly looking to improve and upgrade our luxury offering, and appreciate your comments in helping us to achieve that goal.

Thank you for choosing to stay with us. We look forward to welcoming you back to the Windsor Court Hotel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Windsor Court Hotel

Address: 300 Gravier St, New Orleans, LA 70130
Phone Number:
Location: United States > Louisiana > New Orleans
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Spa Hotel in New Orleans
#4 Luxury Hotel in New Orleans
#5 Business Hotel in New Orleans
#8 Romantic Hotel in New Orleans
#10 Family Hotel in New Orleans
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Windsor Court Hotel 4.5*
Number of rooms: 316
Official Description (provided by the hotel):
Located in the Central Business District, just three blocks walking distance of the French Quarter, Mississippi River and Warehouse/Arts District, Windsor Court Hotel is a AAA Four Diamond and Forbes (formerly Mobil) Four Star Awarded hotel. This luxury hotel has almost all-suite accommodations; an outdoor heated swimming pool; Club Level accommodations including a private lounge; newly opened boutique Spa; two cocktail lounges featuring live music nightly; a salon for traditional Afternoon Tea; and the most premier AAA Four Star and Forbes Four Diamond Restaurant in the city, The Grill Room. ... more   less 
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Also Known As:
Windsor Court New Orleans

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