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“Great hotel with average to below average service” 4 of 5 stars
Review of Windsor Court Hotel

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Windsor Court Hotel
4.5 of 5 Hotel   |   300 Gravier St, New Orleans, LA 70130   |  
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Ranked #9 of 154 Hotels in New Orleans
Saint Louis, Missouri
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Great hotel with average to below average service”
4 of 5 stars Reviewed January 25, 2013

This hotel is in a great locations and is beautiful. The service is very spotty. We were traveling with a few people and some rooms didn't get cleaned every day. You can't get ice so you call for room service and twice room service didn't come. I would stay here again but would hold they could improve on their service skills.

  • Stayed January 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WindsorCourtGM, General Manager at Windsor Court Hotel, responded to this review, January 28, 2013
Dear altairmo,

Thank you for writing about your recent visit to our hotel. I am happy to hear that, overall, you had a pleasant stay, but disappointed to hear about some of the oversights you experienced during your stay. Please know that these oversights are not the norm, nor are they acceptable, and that I will be addressing your concerns with our team. We do hope to have the pleasure of welcoming you back for the stay you expect and deserve.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,051 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (240)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Natchez, Mississippi
2 reviews
5 of 5 stars Reviewed January 24, 2013

We visit New Orleans once or twice a year and love staying at Windsor Court. The staff is always very helpful and friendly, as if we are visiting in the home of friends. The location is excellent, the public areas are as expected in a grand hotel, and the suites are well appointed and all seems very fresh, not worn.

Room Tip: A suite with a view of the Mississippi River is our favorite
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  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WindsorCourtGM, General Manager at Windsor Court Hotel, responded to this review, January 28, 2013
Dear peter b,

Thank you for taking the time to post a review about your most recent stay at the Windsor Court. As a valued repeat guest, we appreciate your continued patronage and recommendation. Thank you for continuing to choose us visit after visit. We are happy to have you as part of the Windsor Court family and look forward to your next stay with us!
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Memphis, Tennessee
Senior Contributor
38 reviews 38 reviews
25 hotel reviews
Reviews in 21 cities Reviews in 21 cities
46 helpful votes 46 helpful votes
5 of 5 stars Reviewed January 23, 2013 via mobile

What a great hotel. I've been to NOLA numerous times but this was my first time staying at the Windsor Court. Our 600 sq ft suite was perfect for a long weekend and an odd numbered room gave us a good view of the river. The location is great for walking to the Quarter or the WW2 museum. I would stay there again without hesitation.

Stayed January 2013, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WindsorCourtGM, General Manager at Windsor Court Hotel, responded to this review, January 28, 2013
Dear MEMBER23,

Thank you for your review on your recent stay to our hotel. We appreciate your recommendation and are so happy to hear that on this first stay with us, we provided you with the experience you were looking for. We hope to have the pleasure of welcoming you back on your future trips to New Orleans!
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Flat Rock, Michigan
Top Contributor
56 reviews 56 reviews
16 hotel reviews
Reviews in 23 cities Reviews in 23 cities
55 helpful votes 55 helpful votes
5 of 5 stars Reviewed January 23, 2013

Our stay at Windsor Court Hotel was a return visit which we enjoyed every bit as much as the first time here. The service is amazing and the room was beautiful. Great bed, comfy room with beautiful decor. We really like the location of the hotel--it's not too close to the noise of the city, far enough to get in a good walk when we ventured out. Very close to the casino. We utilized the lounge on the club level--breakfast was a nice spread and cocktail hour included a wide variety of drinks and snacks. Great service too! And having a cocktail in the bar downstairs is a must. Nothing like a Hot Toddy NOLA style. Another lovely experience in one of our favorite towns.

Room Tip: Club level rooms are worth it.
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  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WindsorCourtGM, General Manager at Windsor Court Hotel, responded to this review, January 28, 2013
Dear BradandGina,

Thank you for writing about your recent visit to New Orleans and the Windsor Court. I am so happy to hear you enjoyed your stay on our Club Level and that our staff, in general, provided you with a memorable experience. We hope to have the opportunity to welcome you back soon for another great stay in New Orleans!
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Leawood, Kansas
Top Contributor
169 reviews 169 reviews
24 hotel reviews
Reviews in 33 cities Reviews in 33 cities
75 helpful votes 75 helpful votes
4 of 5 stars Reviewed January 20, 2013 via mobile

This was our first time in New Orleans. We really enjoyed our stay . Staff was very helpful. We had requested a room above the 5th floor and room with a view. We didn't get that when we arrived took 2 more tries and they got it right. Hotel is very old world .It makes you feel like you are in Europe. The little jazz trio in the lobby at night was fun to just sit and relax and enjoy. Great location just a few blocks from FrenchQuarter. Quiet area. Would recommend The Windsor Court would stay again.

Stayed November 2012, traveled as a couple
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WindsorCourtGM, General Manager at Windsor Court Hotel, responded to this review, January 28, 2013
Dear poppy119,

Thank you for taking the time to write about your recent visit to the hotel. I'm happy to hear that, overall, you were pleased with your stay. We appreciate your recommendation and look forward to welcoming you back here with us soon!
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New Orleans, Louisiana, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed January 18, 2013

Our daughter was married In September 2012. Although we are locals we stayed at Windsor Court for the weekend. Our immediate family as well as the groom's family stayed there. It was a truly wonderful experience. The suites were beautiful and comfortable, the service impeccable the pictures our photographer capture in different parts of the hotel were fabulous. While in the past we have enjoyed the dinners, lunches and high tea at Windsor court, our stay was an uniquely enjoyable experience. We will be back!

  • Stayed September 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nashville, Tennessee
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 14, 2013

We are from New Orleans but now live in Nashville, TN. I have had many wonderful lunches and tea times through the years since the opening of Windsor Court. We have lots of family in the New Orleans area, but just wanted our own home-type of environment for this holiday season. Windsor Court had it all! We were able to get a 2 BR suite which was so spacious. I started searching for a place in October. The Windsor Court had everything our family of four was looking for! I added the Christmas decorations to our suites, foyer and entry and made it ours! We had a Christmas Open House for our family which was so much fun! The Windsor Court staff was so accomodating in whatever we needed for our set up. We had 45 family members who had an absolutely wonderful time, views of the city and great holiday pics in front of the beautiful lobby Christmas tree! The staff was so warm and friendly. We recommend the Windsor Court if you are looking for fabulous views of the city, great accomodations, helpful staff and for great memories!!!

Room Tip: Ask the front dest for what you are looking for!
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  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WindsorCourtGM, General Manager at Windsor Court Hotel, responded to this review, January 15, 2013
Dear Brenda V,

Thank you so much for writing about your recent stay with us. I am so happy to hear our staff and accommodations could provide the perfect holiday celebration for you and your family. We appreciate the continued support and patronage we receive from New Orleanians locally and scattered throughout the country such as you, and look forward to welcoming you back for another memorable stay soon!
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Additional Information about Windsor Court Hotel

Address: 300 Gravier St, New Orleans, LA 70130
Phone Number:
Location: United States > Louisiana > New Orleans
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Spa Hotel in New Orleans
#4 Luxury Hotel in New Orleans
#5 Business Hotel in New Orleans
#8 Romantic Hotel in New Orleans
#10 Family Hotel in New Orleans
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Windsor Court Hotel 4.5*
Number of rooms: 316
Official Description (provided by the hotel):
Located in the Central Business District, just three blocks walking distance of the French Quarter, Mississippi River and Warehouse/Arts District, Windsor Court Hotel is a AAA Four Diamond and Forbes (formerly Mobil) Four Star Awarded hotel. This luxury hotel has almost all-suite accommodations; an outdoor heated swimming pool; Club Level accommodations including a private lounge; newly opened boutique Spa; two cocktail lounges featuring live music nightly; a salon for traditional Afternoon Tea; and the most premier AAA Four Star and Forbes Four Diamond Restaurant in the city, The Grill Room. ... more   less 
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Also Known As:
Windsor Court New Orleans

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