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“Wonderful Thanksgiving weekend at Windsor Court” 5 of 5 stars
Review of Windsor Court Hotel

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Windsor Court Hotel
4.5 of 5 Hotel   |   300 Gravier St, New Orleans, LA 70130   |  
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Ranked #9 of 153 hotels in New Orleans
Senior Contributor
30 reviews 30 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
9 helpful votes 9 helpful votes
“Wonderful Thanksgiving weekend at Windsor Court”
5 of 5 stars Reviewed November 25, 2012

We were upgraded upon check-in to a full suite upon check-in, as was my sister in law . We were delighted to see such lovely appointments to the suite and I was looking forward to a nice rest on the comfortable bedding and fantastic down pillow! It was her first trip to New Orleans and the Windsor Court made it memorable for her. We had Thanksgiving dinner in The Grill Room and I am still reveling in the delicious meal that we enjoyed that night in very elegant surroundings. The service in the restaurant as well as the hotel staff left nothing to be desired. We were even able to take our poodle as Windsor Court is pet friendly.
In the past I had favored a hotel in the French Quarter but now I have a new favorite in WIndsor Court.

Room Tip: Higher floors should have less street noise but I still rested well. It is pet friendly for travele...
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  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WindsorCourtGM, General Manager at Windsor Court Hotel, responded to this review, December 1, 2012
Dear Celticcutie,

Thank you for writing about your Thanksgiving experience here with us. I am so pleased to hear that Windsor Court could be a part of your family's holiday tradition this year. Thank you for choosing to spend it with us. We hope to have the opportunity of welcoming you back here with us again soon!
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947 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (212)
Date | Rating
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  • French first
  • German first
  • Italian first
  • Portuguese first
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English first
Boston
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed November 25, 2012

The rooms here are beautiful. I started off my conference here with a little trouble - I was given a uncleaned room upon arrival and was then switched to a room with some bathroom troubles...a faucet that was barely hanging on and a leak in the ceiling above my shower, but this place was worth the stay. Superbly decorated - and very roomy. Balcony's were a great touch. I did have breakfast with a fellow conference attendee who said that she found a cockroach on her bed in her room, which completely freaked me out, but I did hear that this is very common in NOLA once the temperatures begin to drop. Regardless, the story did keep me up the following night, but my room seemed to stay roach-free.

  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WindsorCourtGM, General Manager at Windsor Court Hotel, responded to this review, December 1, 2012
Dear Katie P,

Thank you for taking the time to post your review on your recent stay in New Orleans. I apologize that the start to your visit did not get kicked off well as this is certainly not up to our standards; however, I am happy to hear that, overall, you had a comfortable and enjoyable stay with us. I will definitely be addressing the challenges you mentioned with the rest of our team. Thank you for bringing it to our attention. We look forward to welcoming you back again soon!
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Philadelphia, PA
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed November 17, 2012

I am currently staying at the Windsor for the weekend and have been surprised and disappointed. Although the staff is very friendly and the suite is nice, the service is really lacking. For example, today my husband and I returned from a day walking around town at 4:30 pm, and the room has still not been serviced by housekeeping. We called and asked if housekeeping could at least bring up some clean towels so that we can get dressed for dinner. The person who answered the call was very nice and very apologetic and said someone would be right up, but an hour later no one has arrived. Not what I expected from a hotel of this caliber.

  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WindsorCourtGM, General Manager at Windsor Court Hotel, responded to this review, November 19, 2012
Dear TaraHB,

Thank you for taking the time to post your review on our hotel. I am extremely disappointed to hear about your housekeeping experience during your visit with us and I hope you can accept our apologies for letting you down.

If you are still staying with us, please contact my office so that I can find out where you're staying and address the problem immediately. This type of service is certainly not the norm, nor is it acceptable.

We appreciate you bringing this to our attention and hope we have the opportunity to welcome you back for the stay you expect and deserve.
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San Antonio, Texas
Top Contributor
62 reviews 62 reviews
16 hotel reviews
Reviews in 27 cities Reviews in 27 cities
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed November 13, 2012

Windsor Court is a jewel on the edge of the French Quarter, nestled close to Harrah's Casino. In a city filled with jazz, laughter and all sorts of commotion, the Windsor Court is an oasis of calm tranquility. The staff are long-time New Orleans people; when they give you a recommendation, it's going to be a good one. The concierge department is expecially friendly and helpful.

My next trip to N.O, (which I hope is soon) will include reservations at the Windsor Court.

Room Tip: Try to get a room on the river side at least 10 floors up, it provides a great view of the Mississi...
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  • Stayed November 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WindsorCourtGM, General Manager at Windsor Court Hotel, responded to this review, November 16, 2012
Dear boudin,

Thank you for taking the time to write about your recent visit to New Orleans and the Windsor Court. I am so happy to hear that you enjoyed our accommodations, service and location and that it contributed to a memorable stay in our great city. We appreciate you taking the time to share your feedback with others and look forward to welcoming you back again soon!
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charlstonsc
Top Contributor
73 reviews 73 reviews
9 hotel reviews
Reviews in 28 cities Reviews in 28 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed November 7, 2012

lovely bar/club. went for a pre-dinner drink before our reservations at August restaurant across the street. good service, nice atmosphere and relaxing live music. pricey, but worth it and in retrospect, wish we would have just stayed here and ate more of there nuts/snacks with our drinks instead of spending major bucks at August !

  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WindsorCourtGM, General Manager at Windsor Court Hotel, responded to this review, November 8, 2012
Dear kimjohnjuly,

Thank you for taking the time to write about your recent visit to the Polo Club Lounge. I am happy to hear that you enjoyed the food, service and atmosphere, the Polo Club Lounge is so legendary for. We appreciate your kind words and look forward to welcoming you back for another memorable evening on your next visit to New Orleans!
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Lynbrook, New York
Senior Contributor
47 reviews 47 reviews
9 hotel reviews
Reviews in 16 cities Reviews in 16 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed November 5, 2012

In October my two sisters and three cousins decided to have our yearly weekend away in New Orleans. Two of the six of us had been there before. The Windsor Court was highly rated and we weren't disappointed. We had comfortable suites, service was very good. If there is any room for improvement it would be that from the beginning we were to be three people in each room. The room was serviced for two. I don't think that should be difficult to know how many of a party are arriving. We had to call for additional of everything. Towels, face clothes, slippers, coffee mug, glasses, everything. I think that would show great attention to detail. The only other issue would be we had asked a woman at the concierge desk to make a reservation for us. She never called to let us know if we had a reservation. I don't think either of these issues would have me change my rating from excellent to very good because overall this is better than very good.

  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WindsorCourtGM, General Manager at Windsor Court Hotel, responded to this review, November 8, 2012
Dear palomino62,

Thank you for taking the time to write about your recent experience to New Orleans and the Windsor Court. I am delighted to hear we could be a part of your annual family get together; however, I apologize for a couple of the shortcomings you experienced. These experiences are certainly not indicative of the service we are able to provide, so I will ensure these departments are addressed appropriately. We appreciate your past and future patronage and look forward to welcoming you and your family back for another memorable stay.
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Detroit, Michigan
Senior Contributor
34 reviews 34 reviews
5 hotel reviews
Reviews in 18 cities Reviews in 18 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed November 5, 2012

From the friendly greetings of the beel staff, to the helpful reception desk, it's a well located, service oriented luxury hotel. Spacious rooms (ask for one with a balcony), great restaurant, fun bar.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WindsorCourtGM, General Manager at Windsor Court Hotel, responded to this review, November 8, 2012
Dear camdeca,

Thank you for writing about your recent visit to our hotel. We appreciate your positive remarks and are happy to hear we provided a delightful oasis for you while in New Orleans. We hope to have the opportunity to welcome you back again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Windsor Court Hotel

Address: 300 Gravier St, New Orleans, LA 70130
Phone Number:
Location: United States > Louisiana > New Orleans
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Spa Hotel in New Orleans
#4 Luxury Hotel in New Orleans
#6 Business Hotel in New Orleans
#6 Romantic Hotel in New Orleans
#11 Family Hotel in New Orleans
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Windsor Court Hotel 4.5*
Official Description (provided by the hotel):
Located in the Central Business District, just three blocks walking distance of the French Quarter, Mississippi River and Warehouse/Arts District, Windsor Court Hotel is a AAA Four Diamond and Forbes (formerly Mobil) Four Star Awarded hotel. This luxury hotel has almost all-suite accommodations; an outdoor heated swimming pool; Club Level accommodations including a private lounge; newly opened boutique Spa; two cocktail lounges featuring live music nightly; a salon for traditional Afternoon Tea; and the most premier AAA Four Star and Forbes Four Diamond Restaurant in the city, The Grill Room. ... more   less 
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Also Known As:
Windsor Court New Orleans

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