It's been said before, the location is ideal, the view from the 11th floor lobby very nice (no need to further comment on the 11th floor lobby), the staff for the most part quite pleasant.
Was there for an overnight conference. First time in New Orleans (which I'm now very anxious to get back to). Signage a bit weak throughout the hotel but staff all around to show you where to go. Checked in early afternoon and went upstairs to drop off luggage. View of the river (once you overlook the large parking lot) very nice. Room, though large, was very plain. Very pale gray, nothing on the walls, bare. Chipped paint, plaster and marble in the room and bathroom. Bathroom was almost clean (dirty mirrors). WiFi could not be made to work. Went back to the desk, mutiple attempts to fix and was put on the phone with corporate IT Dept. Said they would fix it. Back 4 hrs later, still unable to log on. Reconnected to Corp WiFi who said they would call me back as soon as it was fixed (still waiting a week later). Crawled into bed exhausted only to find mattress pad under sheet all wringled. Stripped and remade the bed myself.
As they say on late night TV: "But Wait, There's More!" In the morning went to conference and came back to room at 11:50 to get my bags to check out. Room key no longer worked. I called the front desk from a phone in the hallway and they said they'd send security right up. 12 minutes later I called again (It's weird standing alone in a hotel hallway for that long). So after the second call someone came up and let me in. He offered to go get me a new key but I said I was just trying to check out.
All in all, quite dissapointed. If this was a Holiday Inn, I might not have said much but I certainly expected a lot better from a Westin.
- Official Description (provided by the hotel):
- The Westin New Orleans Canal Place is downtown just steps from the French Quarter, the Convention Center, Jackson Square, and the central business district. Offering a rooftop pool and free wifi. ... more less
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- Also Known As:
- Westin New Orleans Canal Place Hotel New Orleans
- New Orleans Westin
- Westin Canal Place
- Westin Hotel New Orleans