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“Beautiful hotel with excellent service!” 5 of 5 stars
Review of The Westin New Orleans Canal Place

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The Westin New Orleans Canal Place
4.0 of 5 Hotel   |   100 Rue Iberville, New Orleans, LA 70130-1106 (French Quarter)   |  
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Breakfast for 2 Included
Ranked #94 of 154 Hotels in New Orleans
Oro Valley, Arizona
Reviewer
4 reviews 4 reviews
“Beautiful hotel with excellent service!”
5 of 5 stars Reviewed yesterday NEW

Loved it here! Had the most beautiful view of the French Quarter and the waterfront from the lobby. Dante was the front desk agent that checked us in and we saw him every day of our trip - he was fabulous! Great advice on things to do, restaurants to try out, and places to go see. He was great and a pleasure to see each day. The hotel has a perfect location, can't wait until I can head back to NOLA and stay here again!

  • Stayed December 2014, traveled with friends
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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804 reviews from our community

Traveler rating
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    178
    73
    37
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (252)
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English first
Halifax, Canada
Senior Contributor
45 reviews 45 reviews
21 hotel reviews
Reviews in 17 cities Reviews in 17 cities
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Great hotel, located on the edge of the french quarter. Above a rather small shopping mall, and near to magazine street, and of course the many restaurants of the French Quarter. The hotel has comfortable bedding, is clean, with a rooftop pool which has an astounding view.

The food services are top notch for a hotel - obviously not as good as local restaurants but top of the hotel charts.

Importantly the staff are pleasant to deal with, well trained, and informed of the policies and procedures of starwood.

Other key positives of the property are the stunning river views, and proximity to street cars and outlet shopping down the street.

Room Tip: Choose a room on the river side if you can get it. The view is excellent.
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  • Stayed November 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Winter Springs, Florida
Top Contributor
178 reviews 178 reviews
19 hotel reviews
Reviews in 62 cities Reviews in 62 cities
78 helpful votes 78 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

wow, i was impressed with this westin...the location was so scenic on the river and the staff very attentive and helpful..rooms were clean and spacious and the restaurant and bars "top shelf"...also right nest to the riverwalk and the Harrahs casino and street cars....

Room Tip: get a room with a view of the river and watch the large ships roll by
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  • Stayed December 2014, traveled as a couple
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed 1 week ago via mobile

Don one of the front door man was so very helpful in guiding us to find a great restaurants and other locations throughout New Orleans. I would come back to this hotel because of him and the other people who work in the hotel.

  • Stayed December 2014
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brian A, Manager at The Westin New Orleans Canal Place, responded to this review, 6 days ago
It's great to hear you enjoyed your stay at The Westin New Orleans Canal Place. Thanks for your positive feedback on Don and the rest of the staff. Saying you would return because of them is the best compliment you could give us. We feel that we have great people and it's nice when they are recognized by our guests.
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Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago via mobile

I arrived in New Orleans originally booked at another highly rated Starwood property.

After one night I left the other property screaming and heading straight for the Westin. I was first greeted by the bellman who helped me with my bags up to the front desk. I am an aggressive business traveler and I am a platinum Starwood member. I know good service when I see it.

The front desk was kind and professional and quickly recognized my hotel status. I was upgraded to an excellent suite immediately.

I had the pleasure of meeting the Director of Operations, Kenny Jacques. In casual conversation I mentioned I had my wife coming for her 30th birthday for the weekend. Kenny personally assisted with arranging dinner reservations and a few other special touches that made for a fantastic birthday weekend.

The rooms were comfortable, the views of the Mississippi were amazing, and the staff was phenomenal.

I highly recommend the Westin New Orleans Canal Place.

  • Stayed December 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pembroke Pines, Florida
Senior Contributor
23 reviews 23 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 1 week ago

This property is very centraly located next door to the French quarter. The rooms were very modern and clean with a pillow top bed that was extremly comfortable. The only thing that was missing in the room that just about every good property in the US has; a hook up for an iPod or MP3 player on the clock radio...(the darn thing was ancient) I could not understand this.
We had the buffet breakfast on two mornings and they did a very good job. The standout was the friendliness of the staff!!

  • Stayed December 2014, traveled with friends
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wyocena, Wisconsin
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We really enjoyed our stay here. The staff was very friendly and professional. We were there celebrating our 40th anniversary, and they had a bottle of champagne and chocolate covered strawberries sent up to our room!! (thank-you Donte!!!) Our room was on the 17th floor and had a beautiful view of the Mississippi- we could lay in bed and watch the ships coming in. The room was really nice- the bed was very comfortable. The spa-type shower head was very nice. Another huge plus to this place is the location... It is built adjoining a beautiful mall. across the street from Harrah's Casino, really close to the French Quarter, within walking distance to just about anything that you would want to get to!!!! When we return to New Orleans this is where we will stay- it is a great place- we loved it there!!!!!

  • Stayed November 2014, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brian A, Director of Sales at The Westin New Orleans Canal Place, responded to this review, 1 week ago
Happy Anniversary and thanks for your endorsement. We like celebrating anniversaries, birthdays, weddings, graduations, and all kinds of other special days with our guests. It means a lot when you choose us for significant life events and a milestone anniversary is certainly a reason to celebrate. We have passed along your comments to Donte and his supervisor. He and his team members work hard to make all guests feel welcome and it is meaningful that you have taken time to recognize him.

We hope to see you again soon for another celebration or just a fun weekend getaway. Happy holidays!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Westin New Orleans Canal Place

Address: 100 Rue Iberville, New Orleans, LA 70130-1106
Phone Number:
Location: United States > Louisiana > New Orleans > French Quarter
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#22 Luxury Hotel in New Orleans
#61 Business Hotel in New Orleans
#66 Romantic Hotel in New Orleans
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Westin New Orleans Canal Place 4*
Number of rooms: 438
Official Description (provided by the hotel):
The Westin New Orleans Canal Place is downtown just steps from the French Quarter, the Convention Center, Jackson Square, and the central business district. Offering a rooftop pool and free wifi. ... more   less 
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Also Known As:
Westin New Orleans Canal Place Hotel New Orleans
New Orleans Westin
Westin Canal Place
Westin Hotel New Orleans

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