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“Vacation Stay” 3 of 5 stars
Review of The Westin New Orleans Canal Place

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The Westin New Orleans Canal Place
4.0 of 5 Hotel   |   100 Rue Iberville, New Orleans, LA 70130-1106 (French Quarter)   |  
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Breakfast for 2 Included
Ranked #94 of 154 Hotels in New Orleans
Courtenay, Canada
Senior Contributor
23 reviews 23 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
8 helpful votes 8 helpful votes
“Vacation Stay”
3 of 5 stars Reviewed January 30, 2014

Not impressed with our 5 day stay at this hotel for it's price. Apart from it's location for shopping and Casino and the nice river view, the hotel could do with some up dating and refurbishing. The room we were given had a noisy vent fan.We notified reception on this and apart from sending someone to look at it with no improvement, the reception staff seemed indifferent. The concierge was helpful with information. Room and bathroom cleanness was superficial and odors were camouflaged with chemicals. Pillows had a faint smell of urine! the sink taps in the bathroom was loose and wobbly. On our last day (Saturday) the room was not done or cleaned until we called reception at 6 pm to have it done, although we were out all day! Will not be going back, lots of other hotels to consider for next visit.

Room Tip: Check out the room assigned for noise level, view and cleanliness before settling in.
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  • Stayed January 2014, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matthew M, Manager at The Westin New Orleans Canal Place, responded to this review, February 21, 2014
We apologize for the disappointing service and conditions you experienced during your recent stay with us. Your comments will assist our Housekeeping and Engineering Departments in improving procedures to prevent issues such as this in the future. We appreciate your review.

Thank you,
Matthew Mickal
Sales Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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805 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (253)
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NYC
Senior Contributor
22 reviews 22 reviews
13 hotel reviews
Reviews in 10 cities Reviews in 10 cities
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed January 26, 2014

Great hotel, great location, great staff, great stay. Stayed here for the essence music festival. Located right above the mall whic was not so great for my wallet. Centrally located between theconvention center and bourban street.
Will stay here again. Had a great view of the water towatch thefireworks on the fourth of July.

Room Tip: the higher the better the view
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  • Stayed July 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matthew M, Manager at The Westin New Orleans Canal Place, responded to this review, February 21, 2014
Thanks for the nice review and in visiting us at Westin New Orleans! We're delighted that you had such a great visit with us. We hope to welcome you back once again this summer for Essence Festival!

Thank you,
Matthew Mickal
Sales Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Woodmere, New York
Top Contributor
62 reviews 62 reviews
47 hotel reviews
Reviews in 39 cities Reviews in 39 cities
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed January 25, 2014

This hotel is in a great location, right near the Harrahs casino, bourbon street and of course Cafe du Monde where you can get the most amazing beignets. The rooms were nice with a great view. I thought the staff was nice and very helpful with directing us to some great tours. Bar was nice and so was the gym. breakfast was fine.

  • Stayed November 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matthew M, Manager at The Westin New Orleans Canal Place, responded to this review, February 21, 2014
Thank you for letting us know about your stay. We’re glad you enjoyed your visit to New Orleans, and took advantage of our great location to really experience the city! Our staff takes pride in delivering friendly and personal service to our guests, so we'll be sure to share your compliments. We hope to see you again on your next trip to New Orleans!

Thank you,
Matthew Mickal
Sales Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ontario Canada
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 25, 2014

This was our third 5 night stay in New Orleans. Our first hotel was the Sheraton, second one the W French Quarter and now the Westin Canal Street. All of these hotels had their special touches. However, you cannot beat the Westin for the mix of service, beautiful room with awesome views and location. It is also attached to a high end mall which is easily accessable by elevator from the inside of hotel. We received an upgraded room which was really 3 rooms with an entryway. Champagne with fruit and chocolate waited for us when we arrived. (it was our anniversary) Living area, full bedroom and a 2 room dressing/bath area. Floor to ceiling windows overlooked the Crescent City wrapping around the Mississippi River. Incredible day and night. They could not do enough for us. Also the lobby is on the third floor with great seating and beautiful river views. Doorman was hilarious. Will be going back!

Room Tip: Ask for river view suite.
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  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matthew M, Manager at The Westin New Orleans Canal Place, responded to this review, February 21, 2014
We look forward to welcoming you back! Thank you very much for taking the time to tell us about your anniversary stay! We’re happy to hear that you had such a wonderful stay. We’ll be sure to share your comments with our Staff. We appreciate your review and hope to see you soon!

Thank you,
Matthew Mickal
Sales Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Saint Augustine Beach, Florida
Top Contributor
111 reviews 111 reviews
33 hotel reviews
Reviews in 52 cities Reviews in 52 cities
73 helpful votes 73 helpful votes
2 of 5 stars Reviewed January 21, 2014 via mobile

I had a business conference at the Westin last week and I have never experienced such poor customer service. We were unfortunate enough to have Tamika check us in and she was not only unhelpful but downright rude and aggressive. The night before we stayed at the Sheraton and the front desk there was very nice and helpful. Everyone in our group agreed the Sheraton was much nicer and had much better service. Also the hotel is next to the train track so ask for a room far from it or bring your earplugs.

Was this review helpful? Yes 5
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Matthew M, Manager at The Westin New Orleans Canal Place, responded to this review, February 21, 2014
Thank you for taking the time to let us know about your stay. We apologize for the disappointing customer service you encountered from our staff. Your comments will assist us in improving our guest experience. We appreciate your review and hope to welcome you back in the future to see the improvements we have made.

Thank you,
Matthew Mickal
Sales Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Detroit, Michigan
1 review
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed January 21, 2014 via mobile

Nasty hairs an mystery stains from previous guest (or housekeeping) on the bathroom floor and fixtures. They only stocked rooms with decaf, too.
I left a kind note for housekeeping to please clean the floor and get the blood of the toilet seat. After returning, more decaf and now there were more stains on the toilet seat??? Complained at the front desk and he just punched it into the computer. Could have given me a few coffee packets for the next morning. Staying 3 nights for a sales meeting so I'm stuck here.

  • Stayed January 2014
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matthew M, Manager at The Westin New Orleans Canal Place, responded to this review, February 21, 2014
We apologize for the very disappointing service and conditions you experienced during your stay with us. Your comments will be shared with our Department Heads in an effort to improve procedures and prevent this from occurring again. Once again, we apologize and thank you for letting us know about your visit.

Thank you,
Matthew Mickal
Sales Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas
1 review
4 of 5 stars Reviewed January 20, 2014

We arrived at the westin new orleans on 1/16/14, it was very difficult finding the hotel entrance. The hotel starts on the 11th floor, best view in the New Orleans area. Rooms were decent but kind of outdated. The food was so delicious, we ate at the river 127 located inside the lobby and also ordered room service. Our waiter/coffee maker clearence was AWESOME! my stay was wonderful and we plan to return soon.

  • Stayed January 2014, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matthew M, Manager at The Westin New Orleans Canal Place, responded to this review, February 21, 2014
We look forward to welcoming you back soon! It’s great to hear that you had such a wonderful stay. We’ll be sure to send your compliments to Clarence! Thank you for your review. We hope to see you soon!

Thank you,
Matthew Mickal
Sales Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Westin New Orleans Canal Place

Address: 100 Rue Iberville, New Orleans, LA 70130-1106
Phone Number:
Location: United States > Louisiana > New Orleans > French Quarter
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#22 Luxury Hotel in New Orleans
#61 Business Hotel in New Orleans
#65 Romantic Hotel in New Orleans
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Westin New Orleans Canal Place 4*
Number of rooms: 438
Official Description (provided by the hotel):
The Westin New Orleans Canal Place is downtown just steps from the French Quarter, the Convention Center, Jackson Square, and the central business district. Offering a rooftop pool and free wifi. ... more   less 
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Also Known As:
Westin New Orleans Canal Place Hotel New Orleans
New Orleans Westin
Westin Canal Place
Westin Hotel New Orleans

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