The good: the staff was friendly and quick to resolve problems. A bellman came promptly when I needed to check out. The service express line was answered quickly.
The bad: There were a lot of little problems that can be attributed to inattention to detail. I was charged for valet parking when I did not park at the hotel. There was no menu for room service in my room. 90% of the items on the room service breakfast menu are not on the breakfast hangtag; this led to an error in my breakfast order. One of my toiletry items looked like it had been used by a prior guest and not replaced.
Overall: The staff was nice about fixing problems, but it was annoying to have so many little problems.
- Official Description (provided by the hotel):
- The Westin New Orleans Canal Place is downtown just steps from the French Quarter, the Convention Center, Jackson Square, and the central business district. Offering a rooftop pool and free wifi. ... more less
- Reservation Options:
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- Also Known As:
- Westin New Orleans Canal Place Hotel New Orleans
- New Orleans Westin
- Westin Canal Place
- Westin Hotel New Orleans