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“Good hotel; Staff has ups and downs” 3 of 5 stars
Review of The Westin New Orleans Canal Place

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The Westin New Orleans Canal Place
4.0 of 5 Hotel   |   100 Rue Iberville, New Orleans, LA 70130-1106 (French Quarter)   |  
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Breakfast for 2 Included
Ranked #90 of 155 Hotels in New Orleans
South Florida, Florida
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
“Good hotel; Staff has ups and downs”
3 of 5 stars Reviewed October 30, 2013

The good: the staff was friendly and quick to resolve problems. A bellman came promptly when I needed to check out. The service express line was answered quickly.

The bad: There were a lot of little problems that can be attributed to inattention to detail. I was charged for valet parking when I did not park at the hotel. There was no menu for room service in my room. 90% of the items on the room service breakfast menu are not on the breakfast hangtag; this led to an error in my breakfast order. One of my toiletry items looked like it had been used by a prior guest and not replaced.

Overall: The staff was nice about fixing problems, but it was annoying to have so many little problems.

Stayed October 2013, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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923 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (295)
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English first
Jackson, MS
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed October 29, 2013

After leaving the Saints game, we decided we wanted one more night. I grabbed my iphone map and started tapping/calling familiar sounding hotels. Prices were in the upper $200s/300s for most rooms until I came across The Westin for $189. We booked and WOW, what a find. The hotel has to have the best views in New Orleans. The Westin couldn't be more convenient. The rooms were clean, roomy, and VERY comfortable.

I'll say this, I've always enjoyed staying at different hotels for my frequent family trips. I just may be done with that. The Westin may be my permanent stay.

  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saraland, Alabama, United States
Top Contributor
70 reviews 70 reviews
13 hotel reviews
Reviews in 28 cities Reviews in 28 cities
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed October 28, 2013 via mobile

My husband is at a conference here now so we are spending 3 nights. It definitely needs to be updated but it's not bad so far. The views are amazing from our room on the 24th floor. The bed is comfortable and the room is a nice size.

Stayed October 2013, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, California
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 24, 2013

This hotel is clean with large rooms, great views, and is well located. It is not luxurious, however. We booked using starpoints so felt that we got what we paid for. It's a big hotel so if you are expecting personal touches, look elsewhere. I wouldn't book this is if I was looking for an extra special getaway or luxury, but for a nice hotel in a great location, I'd stay here again.

Stayed October 2013, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lansing, Michigan
Top Contributor
75 reviews 75 reviews
20 hotel reviews
Reviews in 42 cities Reviews in 42 cities
87 helpful votes 87 helpful votes
4 of 5 stars Reviewed October 22, 2013

Was a little nervous after reading the reviews here but we were very pleased with every aspect of this hotel. The service, location and accomodations were perfect for our pre cruise stay of 2 nights. The beds were super comfortable, the view from our 27th floor room was amazing, the pool was clean and fun and much appreciated after a hot day in the Quarter! Would absolutely LOVE to go back!!

Room Tip: Ask for a river view!
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  • Stayed October 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed October 20, 2013

Great place to stay when visiting New Orleans. The staff will bend over backwards to make your stay a pleasant one. On a scale of 1 - 5, I would grade the staff a 6. Rooms were very nice but you can almost see the need for a little bit of an upgrade. Room rate was quite good but the taxes are ridiculous. Stadium tax - $15.00?

Room Tip: Get a room with a River view.
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  • Stayed October 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fareham, United Kingdom
Senior Contributor
35 reviews 35 reviews
14 hotel reviews
Reviews in 21 cities Reviews in 21 cities
57 helpful votes 57 helpful votes
5 of 5 stars Reviewed October 20, 2013

Great location in the heart of New Orleans. Requested a high room with a view of the Mississippi. No problem - stayed on the 27th floor - what a view! We watched barges going up and down the river - the steam boat going in and out and at night it was just amazing. This hotel is right on the edge of the river. No noise whatsoever but within walking distance of all the fun. Loved New Orleans, so much to see and do.

Room Tip: Ask for a high room with a view of the river.
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  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Westin New Orleans Canal Place

Address: 100 Rue Iberville, New Orleans, LA 70130-1106
Phone Number:
Location: United States > Louisiana > New Orleans > French Quarter
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#24 Luxury Hotel in New Orleans
#58 Business Hotel in New Orleans
#65 Romantic Hotel in New Orleans
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Westin New Orleans Canal Place 4*
Number of rooms: 438
Official Description (provided by the hotel):
The Westin New Orleans Canal Place is downtown just steps from the French Quarter, the Convention Center, Jackson Square, and the central business district. Offering a rooftop pool and free wifi. ... more   less 
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Also Known As:
Westin New Orleans Canal Place Hotel New Orleans
New Orleans Westin
Westin Canal Place
Westin Hotel New Orleans

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