We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“An excellend Starwood Property in NOLA” 5 of 5 stars
Review of The Westin New Orleans Canal Place

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Save
You added The Westin New Orleans Canal Place to your Saves list
The Westin New Orleans Canal Place
4.0 of 5 Hotel   |   100 Rue Iberville, New Orleans, LA 70130-1106 (French Quarter)   |  
Hotel website
  |  
Hotel deals
  |  
  |  
Hotel amenities
Special Offer
Breakfast for 2 Included
Ranked #95 of 155 Hotels in New Orleans
Morgan City, Louisiana
Senior Contributor
21 reviews 21 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
“An excellend Starwood Property in NOLA”
5 of 5 stars Reviewed October 18, 2013 credit card Amex Card Member Review

We stay here about 50% of the time when we visit NOLA. The only other places we stay are the W New Orleans, and the W French Quarter since we are loyal Starwood Preferred Guest members. Other than the lobby being located on the 11th floor, this hotel has everything. It's connected to One Canal Place (a high end shopping center with a first class movie theatre (TheTheatres at Canal Place) which is adults only and serves some great food. The hotels rooms either have a great view of downtown, or a spectacular view of the bend in the Mississippi river and the French Quarter.

Stayed September 2013, traveled as a couple
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

830 reviews from our community

Traveler rating
    244
    288
    186
    74
    38
See reviews for
154
222
34
204
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (259)
Date | Rating
  • Danish first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Cleveland, Ohio
Senior Contributor
47 reviews 47 reviews
7 hotel reviews
Reviews in 14 cities Reviews in 14 cities
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed October 18, 2013 via mobile

I'm split on this hotel. Pros: decent location (close to FQ and casino) great views from 11th floor lobby, helpful valet employees. Cons: the walls in the guest rooms were stark white and looked more like a hospital room than a hotel, I question the overall cleanliness of the hotel. In general, it's a forgettable hotel....much better options available!!

  • Stayed October 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Austin, Texas
Top Contributor
82 reviews 82 reviews
69 hotel reviews
Reviews in 43 cities Reviews in 43 cities
58 helpful votes 58 helpful votes
3 of 5 stars Reviewed October 16, 2013

We had a large group taking up ten rooms. It was quite the chore to get folks checked in as they had some issues on their end with their reservation system. However, the staff came through in a pinch and we were thankful for that.

- Pretty exceptional area in NOLA - close to the convention center but also super close to French Quarter (the convention center hotels are a HIKE to the FQ)
- This property is WORN OUT..everything about it is in rather desperate need of repair: elevators, lobby, hallways, bathrooms, and the like
- Rates are average
- The poor condition of the property would have initially indicated a lower, but the service was good to the point that I have to say three...they bent over backwards to accommodate us and meet some unique requests

Clean yourself up, Westin New Orleans Canal Place

  • Stayed November 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Minneapolis, Minnesota
Senior Contributor
36 reviews 36 reviews
17 hotel reviews
Reviews in 16 cities Reviews in 16 cities
49 helpful votes 49 helpful votes
3 of 5 stars Reviewed October 14, 2013

Five night stay in a Deluxe, King, Riverview room.

Things that aren't up to Westin expectations -- or pricing:

- at check-in we were highly encouraged to accept their Go Green program, which means you forego housekeeping and just hang up your used towels, etc. Problem is.....there are no towel bars in any of the rooms in this hotel. I thought maybe it was just our room, so I reported this to the front desk. The staff "acted shocked" and said they would send maintenance right up to add towel bars. No one every showed up. I started asking other guests each time I road the elevator if they had towel bars. No one had one.

- toilet runs constantly. Its as if it is automatically flushing every minute or so. Not sure how that is saving water -- a big part of the Go Green push.

- our room was full of ants. They were everywhere. Just those little sweet ants, but it was obvious that there was something in the carpet that attracted them.

- housekeeping never serviced our room before 5PM -- just when we were trying to get ready to go out...."knock, knock, housekeeping". Hotel seems grossly understaffed.

- housekeeping was often out of items, such as hand towels, by the time they reached us.

- no robes in rooms, although I saw some people with robes at the pool. I asked the front desk and again got that "oh so shocked" reply, but no robes ever showed up in our room.

- no acknowledgement of our Westin status at check in.

- slowest elevators in the world. Bad enough that you have to take one set to the 11th floor lobby and another set to your room, but they are both ungodly slow.

- plastic cups in the rooms.

- no signage to find the pool. At least the elevators should be labeled so that one knows which floor the pool is on.

- no service at the pool. How difficult would it be to serve some wine or beer at Happy Hour or cold drinks during the day? You can't even phone for service to the pool.

The hotel has a good location and sterling views. It just needs some TLC.

Room Tip: Riverview rooms are enjoyable.
See more room tips
  • Stayed October 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Diego, California, United States
Top Contributor
72 reviews 72 reviews
7 hotel reviews
Reviews in 23 cities Reviews in 23 cities
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed October 13, 2013

I tend to like the more classically designed hotels with some history to them when visiting New Orleans.But the Westin is just so darn comfortable and has so many comfortably amenities that I have reconsidered staying in historic hotels in the future. The bed was extraordinarily comfy, big rooms, divine linens and towels, very very clean, terrific location on the edge of the Quarter. My room overlooked the River. Just lovely all around.

Room Tip: Ask for a river view.
See more room tips
  • Stayed October 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
los angeles
Top Contributor
188 reviews 188 reviews
61 hotel reviews
Reviews in 56 cities Reviews in 56 cities
188 helpful votes 188 helpful votes
4 of 5 stars Reviewed October 13, 2013

This hotel is great b/c it is extremely convenient. We had an enormous suite and yes, furnishing is sort of bland and generic but the view from the 27th floor was anything but. Simply huge and beautiful over the river with a corner view of the French Qrtr and over to Algiers. The lobby is on the 11th floor over an upscale mall with movie theaters as well. Very close to the convention center, casino and right at the edge of the French Qrtr. I have stayed at two of the other 5 stars but I prefer this specifically for the location. Others must as well. There were some very high end celebs there too. I found the management very helpful though I really struggled with internet. They were very apologetic. Also, NO is such a loud,all-night city that if you are going to be in the heart of the action it's great to be on a high floor. When I go back to NOLA, I will stay here again.

Room Tip: high floor/ river view
See more room tips
  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto
Senior Contributor
38 reviews 38 reviews
11 hotel reviews
Reviews in 19 cities Reviews in 19 cities
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed October 8, 2013

I can't think of a better location on the edge of the French Quarter and if you're a shopper, Saks is accessible by elevator. We had a spectacular view from our room on the 20th floor. We had breakfast at the nearby Red Gravy one morning, (recommended by fellow TA reviewers) but were startled to find they didn't offer any fruit. It seems to be a carb heavy kind of food culture in NO. If you like a big, heavy brekkie to start the day, Red Gravy is great! For a similar cost to Red Gravy's Egg Pie or waffles, Westin had a nice continental buffet at tables beside a beautiful, bright view of the river and French Quarter which was more to our liking. For light sleepers, ear plugs solved the issue of the train whistles early in the morning. The convenience to the French Quarter offset the small concern about the train whistles which seemed to occur twice each early morning.
For anyone with foot or ankle problems, be sure to bring excellent walking shoes for the uneven and broken sidewalks we found everywhere. Treat yourself to a Pedicab. They charge by the block and are a great and easy way to get around. We took the card of one driver who needed only 10 min. lead time to find us once we called and they can reach places a car might find difficult especially when there's a street crowded with pedestrians. They are personable and knowledgeable unlike the NO cab drivers we encountered. Cab fare from the Westin to the airport is $33.

  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to The Westin New Orleans Canal Place? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Westin New Orleans Canal Place

Address: 100 Rue Iberville, New Orleans, LA 70130-1106
Phone Number:
Location: United States > Louisiana > New Orleans > French Quarter
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#23 Luxury Hotel in New Orleans
#61 Business Hotel in New Orleans
#68 Romantic Hotel in New Orleans
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Westin New Orleans Canal Place 4*
Number of rooms: 438
Official Description (provided by the hotel):
The Westin New Orleans Canal Place is downtown just steps from the French Quarter, the Convention Center, Jackson Square, and the central business district. Offering a rooftop pool and free wifi. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Starwood, Expedia, Booking.com, Amex, Orbitz, Priceline, Despegar.com, Hotels.com, Odigeo, TripOnline SA and Tingo so you can book your The Westin New Orleans Canal Place reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Westin New Orleans Canal Place Hotel New Orleans
New Orleans Westin
Westin Canal Place
Westin Hotel New Orleans

Owners: What's your side of the story?

If you own or manage The Westin New Orleans Canal Place, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.