Let me start with the fact that I have never taken the time to write a
review of anything online. My husband and I stayed here during July 4th weekend. I have nothing but great things to say about the front desk and bellman, they were amazing. The beds were super comfy and I adored the shower head.
My issue was first with the lack of eating options in a hotel itself. I expected a hotel of this caliber to have options for all meals. My second was the pool area with rotting wood rails and stained chaise cushions . I had planned an afternoon of poolside lounging but was turned off by the lackluster and dingy options. The third and final issue was with the housekeeping. We were at the hotel for 4 nights. Durning this time out sheets were never changed, and that is despite BBQ sauce on a pillowcase, our towels were sparingly replaced, and the bathroom was only wiped down not actually cleaned. The room was very clean upon check-in but as the days went by our bed was remade, hair was swept up, and the room
was possibly vacuumed at most.The soap buildup in the corner of the shower was noticeable day 2 and even more evident our last day. My husband and I aren't complainers but were annoyed at the thought of having to tell someone the bathrooms weren't cleaned so instead of calling to complain and excuses I cleaned it myself. Seems silly but we are of the mind laziness is a top down learned behavior.
We loved the location and the view of river was wonderful. We are planning another trip next year just not planning to stay there and discouraging our agent from using them also.
- Official Description (provided by the hotel):
- The Westin New Orleans Canal Place is downtown just steps from the French Quarter, the Convention Center, Jackson Square, and the central business district. Offering a rooftop pool and free wifi. ... more less
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- Also Known As:
- Westin New Orleans Canal Place Hotel New Orleans
- New Orleans Westin
- Westin Canal Place
- Westin Hotel New Orleans