The location of the hotel is excellent - steps from the riverwalk, Harrah's casino, and the french quarter. The river views - from the lobby (and my room) were outstanding. The lobby area was impressive.
Yet, I was surprised at the shape the hotel was in. The elevator walls had what appeared to be ripped off plaques and small holes (size of a quarter) near the floor buttons. My room was okay, yet the carpet always seemed dirty and the bathroom needs refurbishing. The spigot in the bathtub had come away from the wall (gross). You could tell it was caulked a lot - yet, the caulk didn't hold. Also, the wall next to the bathtub was rusty. Also, the room smelled - of cheap cleaning liquids. Lastly, the A/C was not working in my room - the fan was on but the air was not cold. Engineering came up and ripped off that nasty panel (inside - ick) he had to turn the cold water on and then it was fine). The hallway on the 18th floor had a lot of stains.
The Westin brand makes me think of higher end - i.e. heavenly bed - more amenities. I was disappointed with this property. I was in room 1809. I had friends in the Hilton Riverside and I saw 2 rooms - both were much nicer than my room in The Westin and for a lower price.
The staff was very helpful and nice. I ate breakfast & one lunch in the lobby restaurant and the food was good.
- Official Description (provided by the hotel):
- The Westin New Orleans Canal Place is downtown just steps from the French Quarter, the Convention Center, Jackson Square, and the central business district. Offering a rooftop pool and free wifi. ... more less
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- Also Known As:
- Westin New Orleans Canal Place Hotel New Orleans
- New Orleans Westin
- Westin Canal Place
- Westin Hotel New Orleans